Geek Squad — Local services in Canton

What a waste of money this place is. The techs here would rather cause confrontation instead of fixing my problem and getting me out the door. I'll have a conversation with the manager and we come up with a plan or resolution and then when I go in store its like I'm throwing a curve ball at the techs. To top it all off though when i purchased a brand new sub the sub had been screwed back together very poorly and sold to me instead of a new one. I was then told when they get another i would be called...... that never happened so therefore i had to get in touch with the manager, who then took care of me. However after 800$ being spent in total here every time i deal with geek squad it is a miserable experience and a huge headache. I have to jump over hoops and obstacles just to get what I paid for. I will never bring my vehicle here again nor recommend anyone taking there vehicle here as it will be a terrible experience. I have dealt with MULTIPLE...

How terrible can one place be??? Let me count the ways: 1. No actual way to check in for an appointment—just a bunch of seats and a bunch of random people with and without an appointment there with no actual order of who goes next. 2. Incompetence in that no one knows what to do about anything 3. No system updates because NOTHING HAS BEEN DONE. 4. Apple told me to go to them, but they are USELESS. They never shipped my item out and it’s been a whole month. Customer service number is USELESS. They can only tell you what is in the tracking program, which you can do yourself. 6. Apparently, they can’t speak to the store, because they can’t walk into the store like I can. Really???? No one to say why the status says that it is checked in on 12/29 but nothing else has happened and it’s a whole month later???? Never met this amount of...

Overall awful. I had an issue with a Microsoft Surface, where I was not able to switch from one user profile to the other. When I dropped it off, I was convinced to pay the yearly membership fee of $180 because otherwise I'd have to pay $200+ for a diagnostic and Operating System work. I asked the tech if I would have to pay the diagnostic and Operating System work fees if they were unable to fix the computer and he said "No, but I'm 90% confident we'll be able to fix this.", so I signed up for the membership. 4 days later, they call to inform me that they could not complete the repair, and I'm out the $179. If 0 stars was an option, that's what the...