Staples — Local services in Canton

The store has undergone a complete remodeling and face lift. It looks really good. Unfortunately, the service from the staff is still very dingy and poor!

I stopped by last week for some print services and had a decent experience, so I went back for some more of the same services. There were two persons behind the counter. Because of the persons appearance and since the name was named Marcus, I assume he was male. The other person had unforgettable finger nails that were filed to a very sharp point and multi colored. I mention that only so that the employee's can be identified. Marcus was the only one that approached the counter and communicated with the other person by projecting "his" voice. If either of them could have been more disinterested in me as a customer, I simply don't know how. They often stood just staring off into space as opposed to helping the lady with her Bridal Shower announcements in front of me. Marcus actually walked around for several minutes trying to figure out what to do next as opposed to helping the next customer in line (me)!

I should have picked up my things and walked out when I wasn't given a receipt or anything else indicating that I was dropping off an order!

Even though I presented Marcus with an example of what I wanted, when I went to pick up my order today and found that it was only partially completed. The young man that attempted to help me today had to dig for some cryptic notes about why my order was incomplete. We ultimately had to guess as to why things weren't done. A phone call to me would have been very appropriate.

Additionally, I requested specific binding covers fro Marcus that were not added. Very poor quality of work to say the least and certainly no hint of competent customer service!

As a former business owner, I am adding to my review after the response from Staples to comment that there is no indication in their response to make things right. That speaks volumes about the ownership of this store and their focus on themselves; NOT the customer. The character of a business is not defined by the mistakes they make, it is defined by the steps that they take to correct...

I needed a laptop on an emergency basis and went to our local Staples. As always, there were very few employees available. The young tech support guy showed me a laptop in my price range. The problems began then! He began pushing for "tech support" to transfer data from my old computer to the new one. To be honest, he was using words which sounded impressive but didn't "click" with me. In order to make the process easier I agreed to the almost $100 fee. After transferring data from the old PC to an external harddrive for temp. storage, he announced that he would "check to see if we have a laptop in stock!" I couldn't believe my ears....my old PC was now stripped of data and I was panicky about getting online for work! To my horror, the weekly "laptop deal" wasn't in stock! Now what?? So he said he would place an order to have the item shipped to the store in 2 days. AFTER waiting almost a week, I called the main customer service line. The helpful person on the line told me that he didn't place the order until the end of the day (Friday) and, therefore, no order went through until Monday! Evidently, Staples doesn't process orders on the weekend!!!

I was sooooo frustrated! I called every day to be told that the new laptop "was on it's way." No one at the store apologized or offered any help at all! The ONLY saving grace was the kind customer service woman at the main admin. offices. She was a good listener, proactive, and then offered me a gift card to use with Staples. When the laptop was finally ready, my daughter picked it up. Not one person spoke to her except to hand her the box. She wasn't even certain the data had been transferred. No one apologized about the error and delay. Honestly, the staff needs training! The managers need training! Don't go to this...

I dropped off a set of blueprints at 10am to have them digitized on a PDF and the man scanned a page and told me to leave my cell number and he would call me when they were ready. Super easy and quick, I was told. At 3 o’clock and I called to see if they were ready and was told by Dietrich, who was in that department, that they had not started on it because other customers were being helped. So it’s not first come first served but whatever they feel like doing. I told him I wanted my prints back and that 5 hours was plenty of time for a 9 page PDF file. I expressed how unprofessional they were and I was going elsewhere. Rather than him saying he was sorry and he would get on it right now, instead I was told I was rude, LOL. Don’t rely on Staples and their young punk staff to conduct themselves in a business mindset. FYI I went to Greene’s Printing in Canton, just up the road and within 10 minutes I had a PDF file at half the price of Staples quote. Corporate needs to hire people who care about their customers or...