Cloud 9 Smoke Shop, Vape, & Hookah Co. - Canton — Local services in Canton

i bought a cartridge holder a week ago and it was damaged and broken when i looked at it right when i got home. then over a few days it split in half and the wires broke. i went in asking if they had any store policies about selling costumers damaged products and they told me there was nothing they could do sense i didn’t immediately bring it back to the store. a waste of money just thrown away. this is the only time i shopped there and the only time i will. no other smoke shop ive been gl has been like that they always do everything they can to make their costumers happy. you don’t sell damaged products then act like it’s the costumers fault for buying it bc they didn’t know it was damaged… the people who work there are nice but i guess it’s the rules that they can’t help with that..which is messed up. the store could be making a lot more if these simple...

it depends on who's working there but the young white kid who helped me has a bright future in front of him. it would be a real shame if you lost him as a worker!!! he answered all my questions in a timely manner, he was very courteous, and very knowledgeable about all the products that I asked about. He has a great work ethic One Way Beyond his years and to be honest with you if he left and I never saw him at your store again I would probably not go there because I only want to deal with him. I'm not saying the other employees are bad, but the kid I'm talking about is a shooting star you would know him if you met him is going to do great things wherever he goes so y'all need to give him a raise to keep him there or I might snatch him up for my...

Gave me a vape that is half mint half strawberry watermelon after asking me what I like and I specifically told her I don't like mint. I asked for strawberry watermelon not knowing it was a dual flavor. Said she won't return and wouldn't even take back the others I purchases that I hadn't even opened or left the store with. I told her she just lost my business to which she replying we have enough business and bye bye in a sarcastic and condescending manner. She was extremely rude, zero customer service. I visited the store on Saturday 7/19 at 4pm. Usually the employees in this store are nice, but this person was anything but....