Simple Home Plus — Local services in Cape Girardeau

My name is Josh Genereau and here are some Tales of Dirty Business. My wife and I went to the store on 5/19 /2018 we spent about an hour or more browsing and looking. She made a purchase and I made a purchase. Her order came in less than 2 weeks, that's not the problem, my order, a beautiful kitchen island has yet to arrive and when we made the order I asked how long I could expect to wait and was told "not long this item shows we have 13 in stock and available so between 3-5 weeks." I thought that was great. So it's getting close to the end of 5 weeks and we haven't heard anything from the store so we called to inquire, this is when we are told the delivery shows the end of the week start of the following week. Still being slightly inside the 5 week window, no big deal. Then a week later I call again to verify and we spoke with a manager who tells us it will be sometime after July 13th before it arrives in my home because there are none in stock due it's popularity. That I can get a refund and purchase something else. See I didn't spend all my time in the store for something else, I purchased what I wanted and what I was told was in stock and available. This tells me that I should have received 1 of those 13 that was in stock when I ordered, but that they sold mine to someone else then told me to wait in line again several more weeks. I mean, those 13 in stock didn't just dissapear. Now I'm no Albert Einstein, but I work in sales, and when I sell a product to a buyer, I don't sell it to someone else and make the initial buyer wait because I ran out. No, I ship items to customers in the order they were received . I mean you don't walk in a steakouse on Friday night when the line is out the door and walk past everyone else and get seated. No that's just dirty business or someone messed up somewhere, you would think the store could say something other than buy something else or just keep waiting for another turn at it. If they had an issue on there end, they could've been kind enough to call and let us know and do something to make up for the problem they created. See, this is not the first time we have had an order issue with this store, but we chose to give them another chance because last time they busted their hind end trying to fix their mistake of course after an email complaint was sent to the corporate office. Now in response to this review they will likely do what they always do and post a typical empty reply of something like so sorry we'll do our best and perhaps you could call to resolve it with us. But if we couldn't get any resolution during our last call to the manager other than get a refund or buy something else or sit and wait then it seems that's just a internet response so other reviewers will read and assume that it sounds like they actually care and want to fix their mistake it's called strategy. I don't mean to sound so negative I'm simply stating facts as they are . Now if they were truly wanting to make good on it, they would break their necks trying to aquire my item or go out of their way to make it up to a customer especially a repeat customer because at this point all I see is a pattern of poor behavior . The sales people are friendly and knowledgeable, but that does not end a transaction, what about service beyond the sale about doing what you say you will when you say you will. I'd love to see real and useable action taken and the specific results posted in response here for future readers to observe. Thanks.

New update.

So as we were told by Mike we would receive by July 13th, we called July 14th and sadly it has not arrived yet still, also was told it can't actually be tracked or given a new way past due delivery date. I will continue to update weekly on here and I also sent an email to what I believe is corporate not sure though and noted that it was odd my negative review has not been given attention by the store still and it was posted...

Last of June we ordered a dinette set and bedroom set. 6-10 weeks delivery. We did get our dinette set and love it. Bedroom set pushed back to October. We did get the mattress. End of September date is pushed back to January maybe February. Nobody really knows. They have offered us a “thrift store “ set instead that obviously nobody else wanted either. They were going to have to “come up with some bedside tables for it”. What we ordered was definitely not thrift store quality. We declined it. Of course we were threatened with the 35% restocking fee for furniture that doesn’t exist. Got to love that scam. I’d like to get a free $750.00 times who knows how many others they have sucked in. Today they are going to send us pictures of alternative sets they have in stock and available for immediate delivery. Where did all of it come from? They told us everything had to be ordered and floor models cannot be sold. More “thrift store” items? Our sales lady Christina is wonderful. She is so nice and trying to do everything she can to fix this. However Ashley Furniture does not care what kind of position they have put her in by not returning her text messages and helping her resolve problems. They are enjoying interest on over $2000.00 of my money and then have the audacity to talk about an unbelievably high “restocking fee”. Sweet deal for them. The solution is not yet clear but we will not stand for being robbed. A court date may be in our future. I don’t know. What I do know is how disappointed I am in a company that I have admired their furniture most of my life. If a piece of furniture came from Ashley it may have cost a little more but rest assured it was to become a family heirloom and enjoyed for generations. Apparently those values no longer exist with Ashley. Makes me kind of sad. But, rest assured I will never buy from them again and I will spread the word on their values. Guaranteed it will cost them more than what they are taking in scamming trusting customers.

11/30/21-Still no bedroom set. Still hanging onto February date. Christina has been checking on our order and updating us weekly. I called last Friday a week ago and the customer service manager answered the phone. After I gave her my name and intentions of checking status on my order I received and big sigh and “hold on”. Of course she put me on hold and left me until I hung up. Christina called me back within 3-5 minutes after I hung up and updated me. I don’t think the customer service manager likes me very much. Guess she is not used to dealing with customer who challenge her and expect answers. Or maybe she just doesn’t care whether they have happy customers. 2-26-22-I have been reading reviews from very satisfied customer. I glad to see the possibility of Ashley Furniture cleaning up their act. Unfortunately, for us, That is not the case. Still no furniture. Only promises of the middle of next month then the end of the month. After 9 months they have a bedside table to our bedroom furniture ordered and paid for. I will accept delivery when they can bring the entire set. I have no use for one bedside table. Just like the king sized mattresses I am having to store in my garage because I don’t have a bed to put it on. I am praying it doesn’t get damaged. It’s in a huge and very heavy box. We accepted delivery of it when we got out table and chairs. We had no idea there would not bed a bed to put it on. Ashley has certainly taken the excitement out of getting new furniture. We still have no idea when it...

WOULD NOT RECOMMEND. I ordered a couch on 6/2 and was told it would be six to eight weeks. It was somehow a custom order even though I ordered the same couch that was on the floor. Either way, I said fine and paid in full the day I ordered it. I was told I could track it on this tracking system and received a link in a text the next day. Every time I ‘tracked’ it the status was just ‘pending’. There were never any updates on what was actually happening with the couch itself. On 7/16 I stopped in to the store to inquire about it mostly because the tracking system wasn’t giving me any updates. I was told the status was ‘pending’ and nothing else. A few weeks later, after the eight week time period I was quoted, I stopped in again. I was then told it would be the third week in September(this was probably mid-August). I said okay and we left. Waited until the last week of September and tried again. This time was told end of October. I told them then I would be moving in October and needed the couch delivered to a different address. I understand with Covid things might be slower, but mind you I wasn’t receiving any kind of update on this $800 couch that I’ve already paid in full for. After they told me end of October, Jennifer (who was very nice) told me she’d put me on a list to be texted weekly updates. I said that’d be great. I got one text with an update that just stated the eta was still 10/29.

The morning of 10/27 i checked the status again on their tracking system. This time my order couldn’t be found. I immediately called the store and was told it was set to arrive on the truck that day and I would get notification for delivery when it was off the truck and scanned. I was told that usually takes a couple days. By 10/31 I still hadn’t heard anything. This time my fiancé called. He was told the couch is still on the truck FOUR DAYS LATER. He asked if there was anything we could do to get this process going because we have moved and were in need of our couch. We were told they ‘have a lot of trucks’ and only one guy takes items off of it. At this point I was completely frustrated and done with the process and started a dispute with my credit card company that evening. I submitted the paperwork on that Monday and magically on Tuesday received a text asking me to setup delivery.

However, this is where the part about us moving becomes important. They have the wrong address so I text the number like it says to do if you need to change the address and I change it with Jennifer. I set up delivery for 11/11 and wrote in the comments to please make sure the couch is delivered to my new address.

On 11/9 I receive a text that asks me to confirm delivery and still has the wrong address. I call them again and explain what happened and that I need to update my address for delivery. Apparently only Jeannie(?) can update addresses for delivery and I was told she’d be in on 11/10 and they would get it updated. Great! The morning of 11/11 I get a call from the delivery guy asking why I’m not answering the door. I ask him if he’s at the right address because I now live in Jackson. He says no they’re at the old address. I tell him I’ve moved and have updated the address multiple times with the staff at Ashley. He asks for the new address and delivers it immediately to the new address.

Now, I gave two stars because the delivery guys were friendly, fast, and overall helpful getting my couch inside, but honestly would NOT RECOMMEND at all. Find a local furniture store and...