Firehouse Subs Cape G — Restaurant in Cape Girardeau

They had been there over 30 min waiting for our sub. When I asked one of the young adult workers why it was taking so long, he said there were several orders before ours. I told him how long we’d been waiting adding that fast food should be fast.

He said Firehouse Subs isn’t really “fast food” but more of an “in between place”. Not so! I said. It IS expensive (over $17 for a large sandwich combo!)…but no one greets us, gets us a table, takes our order and brings us our food. Subs are also not dinner. I told him if 30 min waits are now the norm, I might not want to come back. He called me rude and said they didn’t want me back anyway and didn’t need my business.

As for the sandwich itself, they ruined it with mustard, which I had told them to omit. It was also wet and soggy, with disintegrating watery bread (they apparently had made it earlier, then left it sitting around until I asked about the long wait). My husband and I split the edible part between us and threw the rest away.

It used to be a friendly place where customers were welcomed when they arrived, waited on promptly, and thanked as they left. None of that happened this visit. Employees seemed disinterested and preoccupied. My husband and I used to enjoy frequent visits there, but this recent experience ruined it for us. We don’t...

I like the sandwiches but had a poor experience on June 11. Walked in shortly after 11 a.m., hoping to beat the rush because I had a limited time window in which to eat. The dining room was not particularly full but the crew was busy making sandwiches, perhaps for a catering order. I stood right beneath the "Order here" sign for more than five minutes. A young woman at the counter was busy preparing sandwiches but never so much as acknowledged my presence or said, "I'll be right with you." I've worked in restaurants and in other customer service jobs and I am sympathetic with the staff when they are busy. However, I walked out without placing an order and went across the parking lot to Steak 'n' Shake, where I was greeted immediately, served quickly and out the door and back to work in plenty of time. The Firehouse staff looked unhappy. Unhappy workers usually produce unhappy customers and unhappy customers usually go somewhere else. I'll be back some day to give Firehouse in Cape another chance. I hope I'm greeted and...

Thank You Tiffany !!! My hubby & I have been very pleased with every sub bought at this location. They have all been very flavorful and well perportioned with meat, cheese & sauces. Place is very clean, and all staff/employees have been super nice !!! I would highly recommend stopping in and trying any of their delicious sub's 😋 You won't regret it.

I would also like to Thank a young lady named Tiffany, for always greeting her customers with a smile. Im handicapped w/cane and she always walks me to my car carrying my bag for me. You just can't beat employee's like her & coworkers with such kind &...