Titan Chair - Massage Chairs — Local services in Carrollton

I’m a medically retired Lieutenant Detective from a small county and this chair has been a blessing to me. I was injured fighting a couple meth heads and have had double digit surgeries. This chair is the only comfortable place for me as for as furniture!! They are worth every penny and while some call it luxury it is my life line. I have fibromyalgia, arthritis, degenerative disc disease, had partial scapula removed, my clavicle removed, basically my entire right shoulder, shoulder blade, and tendons removed or rewired. I’ve had several back surgeries to replace remove and repair vertebrae and discs. This chair is a blessing!! And after having issues trying to locate the correct department Mr Steve Kim has gone out of his way to get me connected to the correct department. So with the Osaki chair and WITH Mr. Steve Kim you can NOT go wrong!!! If your looking at these chairs for personal or business use trust me you can’t go wrong!!!! Thank you so much Mr. Kim you have no idea how helpful you were and I hope this department is as wonderful and helpful as you!! I’ve had issues with the service department getting back to me and found Mr. Kim who finally got me in touch with them and hopefully they will follow thru. Mr. Kim was the single most important person to listen to me and help me out. He truly gets customer service and helpfulness. He could have easily ignored me or passed the buck as most do but he didn’t he heard me out and stayed until service was actually one the phone with me. Can’t say enough about this chair and Mr. Kim who by the way had nothing to do with me or my purchase as I bought my chair three years ago from a different company selling...

We were gifted with a $5,000 chair. Unfortunately, out of the box the lower lumbar rollers did not function. I contacted the company. Since it was gifted to me, it was not under warranty for me which was fine. I informed the associate that I don't care about the warranty. I just need the motor for the lower. I informed them that I'll be more than glad to pay for it. They told me they couldn't do that because one of their technicians had to do it. I said that's fine. Send one of your technicians and I'll pay them as well. Titan chair company told me "NO". They said unless it's under warranty, they can't sell me a part for the chair. They can't send out technicians. I am stuck with a broke chair unless I bought it directly from them AND only if they can find the warranty. So now I have a useless chair from a useless company. I even pleaded with them that the chair was an anniversary gift to us. I let them know that if they take my money and fix this chair, I will buy 2 more for the office lounge. Nope. They didn't want to hear it. Again. Useless chair. Useless company. Never will I support this trash company. Now it just collects dust in the corner. The only reason I keep it is so whenever guests come over and ask about the chair, I can inform them to never buy one from...

We own 2 Titan Massage chairs. They are good value for the money. The older one recently stopped working and, of course, it was a few months out of warranty. Since I am a retired engineer, I started troubleshooting it my self. The chair would not power up at all. The wired remote had a cable that pulled out of the strain relief and one of the wires was broken. I repaired that and the chair would still not power up. I contacted customer support and and a service tech named Paul referred me to a contract technician who never returned my calls or texts. I thought the problem could still be in the remote, so I purchased a new one. That did not solve the problem. So, I continued to troubleshoot the chair and found a blown fuse in line with the motherboard. I continued to communicate with Paul at Titan and got a replacement motherboard. It solved the problem. I would give Paul 6 stars if I could. Because of the problem getting the tech out I am reducing the rating for that to 4 stars. So, the average is still 5 stars because of Paul's willingness to work with me via email.. If I hadn't had the ability to troubleshoot the chair myself, I would still be waiting for service, or I would have had to...