Villas of Josey Ranch — Local services in Carrollton

• May 2024 - 4 stars * We are moving here these days. Management, Jahrika was helpful, comprehensive and awesome at addressing our issues... what issues?

-The apartment was not clean at all, it had dirty appliances and places as well as damaged furniture. Jahrika called to maintenance, and they fixed everything but, the apartment should have been clean and everything fixed since the beginning.

-I placed some bug traps prior to move-in. So far, a lot of mosquitoes, some ants and so, but nothing to be worried about.

-The toilet was old and looked like a pot instead of a toilet. Splash! everywhere. I reported that to Jahrika, but I think she did not understand my concerns, and the gross thing about it, or she did not care. Imagine your butt being splashed every time you use the toilet! As a man, I can handle that, but not the same for girls. I bought a new toilet because I didn't think management was about to do something. Better to invest on it instead of in health care. Thanks to maintenance team! they installed everything in the right way.

• UPDATE - End of May 2024 - 2 stars *

Heavy rains in Dallas-Fort Worth area. Our apartment got flooded. Water came in through the upper side of the front windows. The kitchen, living room and 1 bedroom are flooded. The floor is tilted to one side so water crossed the apartment. Maintenance has been responsive. By noon they already replaced the damaged carpets and installed fans to dry the floor. Nevertheless, I do not know what can be done with the windows.

• UPDATE - January 2025 - 3 stars *

-The flooding occurred in many places around Dallas-Fort Worth area BUT, while maintenance guys addressed issues in a timely manner (they were running all around the place due the same issue in many apartments), They have not investigated: FROM WHERE THE heck WATER CAME IN? My concern is, if there are heavy rains this year, it will happen again. I have an idea of where it came from and told maintenance about it. They always have a lot of work and have not done anything yet. I am not sure either if I am allowed to try fixing it or not.

-We saw cockroaches a couple of times in the last 7 months, coming from a hole below of the bathroom's countertop (supposedly fixed when we moved-in). My wife bought insecticide and applied it. No more gross insects.

-After putting clothes in closet's drawers, those fell down. We reported this and maintenance "fixed" it by using new screws, but after a month, it happened again. Old wood. I did my own quick fix and those work better now. I should not be doing it but I do not want to call maintenance anymore. "Theirs" vs "my" quick fixes hehe. It is not their fault. I would expect investments on upgrading at least Apts that pay rent on time and even days before the due date.

-At least my Apt is uneven; all doors except the bathroom's one, are misaligned. The issue with the front door is, if you turn on the AC, the air escapes through it or enters. Is winter now and a lot of cold air comes inside through the door. Maintenance came twice and "fixed" the best they could. At some time, it was "fixed" by putting some sort of, cloth? not useful at all. At the end, I bought duct insulation material and installed it around the door. My living room feels warm now!

-The plumbing makes a lot of noise when you open the faucet to take a shower. We replaced the showerhead and it reduced noise by half.

You need to manage yourself to fix minor things the best you can because maintenance guys do what they can but they have a lot of work and I suppose that owners prefer earnings instead of tenants needs.

Quiet place and community, except for the train, but I do not mind. Close to highway, a trail, grocery stores, gas stations, library, the things I wanted and the main reason I chose this place. As a Mexican, I am used to fixing things around the house. Not for this place, but my family.

Maintenance guys are heroes by fixing things with limited resources. Management is responsive too....

Me and my wife had lived here for 4.5 years, but recently moved out. With that said, would I recommend this complex? Most definitely. It was always clean, neighbors were friendly, and never had any crime problems.

The big point that I want to make about this place: Management. To see how a company shines (or fails to) is to find out how they react in the face of a problem. Unfortunately, my unit seemed to be cursed (Many maintenance problems. I want to note though that I know MANY individuals that live in different units, and they never had issues), and therefore I always seemed to have a maintenance request in. This is where management shined. I was always informed on what was occurring, and if the repair could not be done immediately, how long I could expect before it was done.

Management went above and beyond when we were having issues, and made sure to take corrective action as soon as possible. Ms. Jahrika (property manager) always greets you with a smile, and a “Can Do” attitude, showing true compassion and understanding with the renters of the community whenever there was a problem or concern. Mr. Terry (Leasing Agent) was always happy and quick to assist, making sure the proper information got forwarded in the event that Ms. Jahrika was not around. Mr. Pepe (Not sure if that’s spelled correctly) was the primary Maintenance man, and was always a pleasure to deal with, and ensured that he always went above and beyond in the repair (Even calling for a replacement where other communities would have simply tried a repair). You could run into any of these individuals while walking the property, and they would always be happy to engage you in conversation.

Unfortunately, we did have a water pipe collapse in our floor between 1st and 2nd (We lived in a Town-home), and this basically flooded us out. Once again, Management shined through, and immediately began work on making sure we were taken care of (Helping to find a hotel if we needed one, and other such services). Even though we had problems with our unit, we were more than happy and willing to move into another Town-home on the property (This should tell you how much management has impressed us), but unfortunately, another unit was not available.

Due to this, we requested the lease to be mutually absolved. Obviously Ms. Jahrika could not provide that approval herself, but went to work quickly obtaining the proper permissions to corporate, and arguing our case to why this should be granted. It was easily granted without any headache on our part.

I mentioned before leaving that if me and my wife were ever looking to move again, we would definitely be open to coming back to the Villas, and the main reason for that is Management, and how they resolve problems. This should say a lot about this community.

Also, I noted that a lot of negative reviews on this place have to deal with towing, and I just wanted to add my two cents: Towing at this community is common sense towing. There are MANY visitor spots, and although not terribly close to my apartment, we always seemed to find a spot for guests when they arrived. No one was ever wrongfully towed. On times where I had a rental (or bought a new car) and could not get to the office to obtain a new sticker, a simple call to the towing company informing them of what was occurring, was all that was needed to keep my car from being towed without a sticker. I will admit that the PREVIOUS towing company (under old property management as well) seemed to be a bit “tow hungry”, but that did not prove to be the case with the recent company (Who has serviced this community for about 2...

Avoid at All Costs - Health Hazard and Unethical Management

Do not waste your time or money considering this property. My experience at the Villas of Josey Ranch was not just disappointing, it was dangerous and negligent on multiple levels.

Severe Rat Infestation Ignored One of the most serious issues was a widespread rat infestation. I had to send my dog to live with family because the rats were getting into her food, as well as into my belongings. I reported this to management multiple times. Their only response? Sticky paper traps with peanut butter scent. That was their entire "solution."

A licensed technician, caught on both my security camera and phone audio, confirmed that multiple buildings (10, 11, 12, 16, 17, and 18) had known rodent problems. According to him, it took over six months for the property to finally approve proper bait stations. In the meantime, I documented rats inside my AC return vent and rat feces scattered throughout the unit, including the HVAC system, meaning I was literally breathing it in. Rats carry a deadly disease called Lepto which affects both animals and humans by causing rapid kidney and liver failure.

Accessibility and Habitability Violations This property is not accommodating to individuals with autism or other neurodivergent conditions. Noise violations are constant, with loud music, unsupervised children, and overcrowding far beyond legal occupancy limits. There's no expectation of peace or safety, which directly contradicts tenant rights under Texas property law.

Management Retaliation and Dishonesty Raising legitimate concerns is met with hostility. When I brought up unprofessional behavior from Michelle (a member of staff), I experienced clear retaliation upon move-out. I have video and photographic evidence proving the apartment was clean and properly vacated, yet fabricated "trash" was staged inside after I left, in an apparent attempt to justify improper charges. Items in the apartment didn't even match what I owned, and timestamps back up my claims.

This kind of behavior is not just unethical, it's fraudulent.

Lack of Security and Oversight Rules around pet leashing, noise, and parking are inconsistently enforced, if at all. Residents regularly speed through the property, including staff. I've personally witnessed this and have dash cam footage to confirm it. It's a constant safety risk.

Discrimination Concerns There are also glaring demographic and discriminatory concerns at this property that raise serious questions about fair treatment. If you're not part of a specific majority, you may feel unwelcome or even targeted. While I won't speculate here, the environment is hostile for anyone who values respect, cleanliness, and integrity.

Take Action

If you're currently a resident experiencing similar issues:

Document everything. Keep photos, videos, emails, and dated records.

File a formal complaint with the Texas Workforce Commission (TWC) regarding Fair Housing Act violations.

Contact the Texas Attorney General's office.

Consider legal counsel.

I've already initiated this process and encourage others to do the same. No one should have to live in unsafe, unsanitary conditions--especially when management is fully aware and...