AutoZone Auto Parts — Local services in Carteret

Dear Corporate Management Team,

I write to you with deep frustration and disappointment, a sentiment that is utterly foreign and unsettling considering my past affiliation with AutoZone. I am Farrukh Memon a former member of your managerial team in New York City, having worked under the leadership of Tahir Skinder and Azeem Skinder.

My experience with your organization has led me to anticipate high standards of customer service, but I regret to inform you that my recent encounter at AutoZone Store 1675 was nothing short of disgraceful. The level of unprofessionalism and sheer disrespect my family and I endured is not only unacceptable but also damaging to the reputation of AutoZone.

Upon entering the store, we were met with a complete disregard for courtesy and basic customer service. The store manager, Ms. Arti Patel, instead of greeting us or offering assistance, was engrossed in a personal phone call. Our attempt to seek her help in finding a fuel gauge adapter was met with indifference, as she absentmindedly pointed us in a vague direction without abandoning her call or providing clear instructions.

This lackadaisical attitude was echoed by the store associate, Mr. Jagjit Singh. Not only did he prematurely direct us to an unrelated item, but he also dismissed our inquiries with palpable impatience and lack of concern. It was as though our needs as customers were inconsequential, an impression further confirmed when I asked for Ms. Patel's name with the intention of addressing our issues with the district manager.

Imagine my surprise when I was told that she was already on a call with the district manager, yet she didn't find it necessary to conclude her call to address our growing discontent. Is it the norm at AutoZone for management to prioritize personal phone calls over customer satisfaction?

At the checkout counter, the disregard for customer satisfaction persisted. Mr. Singh did not inquire about my AutoZone rewards number, thereby denying me the benefits of the program. Moreover, as we exited the store, the alarm was erroneously triggered, prompting us to return to the counter for a perfunctory swipe of our items. This episode was humiliating and worsened by Mr. Singh's failure to offer even a hint of an apology.

The culmination of these regrettable experiences has resulted in not just my disapproval but also an unpleasant impression in the minds of my young family members, who are in the process of learning the significance of professionalism and respect in business. This incident is not merely a reflection on Ms. Patel or Mr. Singh, but a commentary on AutoZone as a whole.

I urge you to treat this matter with the severity it warrants. The actions of your employees are a representation of your company and, in this instance, have painted AutoZone in an extremely poor light. It is my sincere hope that the necessary actions will be taken to rectify this situation and to restore the professional image of AutoZone that I, and many others, once held in high regard.

I look forward to hearing your response regarding this matter.

Yours sincerely,

Farrukh Memon

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I am not sure how can someone rate this store anything less than 5 stars. I have been coming in here for years, and have been met with multiple amount of different employees. The employee that has stayed at this location longer than anyone has been Arti Patel. Not only is Arti an exceptional employee, she is also a very caring for her customer and goes above and beyond to satisfy the needs of those who come in and or even call. Being that I have been coming for years at times I call and if they do not have what I need Arti makes sure it is ordered and received as soon as she can get it. I have watched her and her employees like Jagjot Singh go above and beyond by doing mechanical work on vehicles such as changing wipes and or batteries to say the least, in all sorts of weather. I could never speak any better for this staff than this and if I can give them beyond 5 stars I would. Thank you for...