T-Mobile Authorized Retailer — Local services in Carteret

My wife and I went to the Carteret location last night to switch to T-Mobile and upgrade our phones. First off, the environment there was absolutely unprofessional and a disgrace to T-Mobile. They had a TV blaring loud playing R rated movies with massive amounts of profanity. The manager Kayla was not helpful as she was busy on her phone and her friend came in with 2 kids that were running around the store and heard the profanity coming from the movie that they were playing out loud. Angel was the representative that assisted my wife and I. He was not very knowledgeable at all, was very nervous, and didn't seem qualified for the position he is in. We were former Metro PCS customers and I purchased an iPhone SE for my wife from Metro and paid it in full one month ago. The sim card that Angel put in her phone he said it didn't work and sent my wife up the street to a Metro PCS store that eneded up being closed. Angel did not offer to even call Metro and when I asked him to he called them and handed me the phone. I am the customer, not the employee, so when we finally reached a rep from Metro the rep stated that my wife had to wait 40 days to have her phone unlocked and Angel did nothing to help us, he should have asked to speak with a supervisor. Plus he put various charges on my bill for sim cards that I didn't ask for. Overall, my wife and I chose this store and trusted them to have upstanding service, but quite the contrary. We were stuck there for over 2 hours, it went past closing time. The manager Kayla seemed a bit immature for her position. This store is horrible and we will never ever come here again. I hope someone who is considering coming to this location reads this review before they do to avoid a horrible customer...

I would actually like to give this store zero star. This is the 2nd time I visited this location and their associates deceived me in order to make that sell. In February I walked into this location to upgrade my S21+ to the S22+. I did not realize because I was on the 360 device plan that I had to keep the phone for 12 months and that I had 2 months left. The representative Dayana should have been able to know this since she had to go into my account. The following day reviewed my account and noticed that I was now being charged for 2 devices - the one I turned in and the new one. I called customer service immediately and I was referred back to the store. I went to the store location the next day. I was informed that my original device was already out of the store and referred me back to the customer. I have been going back and forth between customer service and the supposed district manager of the location Steven Tyler. I have spoken to him twice and was informed that it was the store's error and the matter would be resolved. It is now over 1 month. I have his cell phone number and have left several messages with no response. I have been a supposed "loyal" customer for over 15 years. I am disguised with T-Mobile and the location at 835 Roosevelt Ave Plaza 12 Carteret,...

If I could give this location zero stars, I would. DO NOT GO TO THIS LOCATION in Carteret by Roosevelt Avenue. They are very deceitful and you will waste a lot of your time. The sales representative Dom was very shady, not knowledgeable and just a complete nuisance. I preordered the iPhone 16 Pro and when I received my package, there were accessories ordered that I never requested. When I went into the store to return it, they said that they cannot return the items because they are not corporate. So, essentially they can just add items to your order and make you pay for it and then cannot help you after. When I asked him why he added additional items to my order when I never request them, his response was “it comes with the order”. I told him no because I had to pay for it and he then responded and said “well I assumed you needed it”. Just completely ridiculous. By far the WORST customer service/experience I’ve ever encountered. Again, DO NOT go to T-mobile in Carteret by Roosevelt Avenue. They are honestly...