KAY Jewelers — Local services in Cartersville

My family and I have made 3 purchases from this store over the years, and had been satisfied. I must say this time I was so disappointed I will never shop here again. I bought my 18 yr old daughter a ring for her graduation. The gentleman that helped us measured my daughters finger we had no idea what her ring size was. He told us she wore an 11 and that we should get the ring sized a 10 3/4 so it would fit snug and not slip off as it was very expensive. We waited 2 weeks for the ring to get back to the store. I was emailed when it arrived and I picked it up on the 17th. I took it home my daughter tried it on and it was to big. I called the store the next morning and told the man. He said no problem bring it in and we will fix it. I took it in today with my daughter and a woman I think he name was Becky she was an older woman called us over. I told her what had happen she looked at me like I was speaking another language she first tried to tell me she couldn't find me in the computer. Then next she was going to charge me for sizing the ring again. She argued with me for 30 minutes about it being our fault the ring was to big still. How the HELL is that our fault. Then she made my daughter try the ring on again, and she kept trying to tell us that the weather made her finger shrink more and that's why it was to big. I finally got so upset I told her it was not our fault and I wasn't paying extra for their mistake, she made my daughter cry. I was so angry with the sales woman I could scream. I will never buy anything...

Went to have my ring cleaned and a stone replaced. Upon arriving there were 2 employees who clearly couldn’t work together. One seemed like she knew everything in the world and the other seemed new. The entire time the new one needed help and the other girl would make smart remarks towards her. The whole process was SO unprofessional and discouraging since they had to send off my ring. I just left hoping they didn’t loose it. Had to pay in advance for the repairs because it was going to be sent off. They said it was going to be two weeks but never told me a date. Fast forward and I call them and they advise that the “promised date” was a couple days away and didn’t even check if they had the ring but said they would email and call me when it arrived. 3 days after the promised date I never got a call. So I called and they said it was there and it had been ready. I sent my husband to get it and he had no problem. About 2 hours after he got it they called and accused me of not paying but said the wrong services(I got a diamond replaced and she said you got it sized). She went on and on about how I didn’t pay even though they made me pay upfront 3 weeks prior. She was so rude and unprofessional to me and called me sweetheart or sweetie instead of my name, which is super disrespectful. I will NOT be using them again. Period. I should have gone with my gut and left in the first place. Point of story: bad customer service, decent price but you will probably have to pay 2 times and overall...

I have never left a review like this. DO NOT GO TO THIS STORE. Melanie who works there “processed” our order for our ring. We called and she told us to expect an email. It never came. 3 weeks later we call back and they need the order number. The receipt THEY printed did not have one. Melanie then told us to call corporate, who then could not help us without an order number and wanted us to call back the store. You see where this is going. At this point Melanie tells us she will call us back. She also insinuates she sent us the email. She still has the email address. But she can’t find the order? At this point it’s making no sense. I try not to get frustrated but this is a ring we have purchased and have been patiently waiting on for weeks. To just lose the order is beyond anything that’s ever happened to me as a customer. My fiancé gets upset and asks for the district manager and Melanie refuses to give it. She then says she doesn’t think the order even processed all the way. This was ENTIRELY her fault. She didn’t even offer to try to make it right. She seemed to put the impetus for receiving the ring we ordered on us, instead of the store who is supposed to ship it. The worst customer service of my life. You have...