Glow Nail Spa — Local services in Cary

I started coming to this salon only because they were close to my job. The first 4-5 times coming here I had good to great experiences. Unfortunately, that has recently changed. I came this particular time because it was my birthday. I got to the salon around 5:05pm and waited around 25 mins even with having an appointment set for 5:10pm. I was not really upset at that because I knew the Hurricane was set to hit N.C. the next day and everyone wanted to make last min appts. What I wasn’t pleased with was my nails. A new tech did my nails and she did not make the tip of my nails thick/long enough and this caused my nails to show underneath the SNS. I wasn’t very pleased with the outcome. By the time she was done it was 7pm and I know she wouldn’t have time to fix it. Even with me not being pleased with my nails I still tipped her because I thought to myself I could just come back after the hurricane and my birthday to have them fixed. Boy was I wrong! I called and spoke to Jenna (who has done my nails previously) and she told me to come in so they could be fixed. Once I arrived Jenna explained to me that she doesn’t think I need my nails fixed because to her they were thick enough and that they looked good. That confused me because I was the paying customer who's a walking representation of their company. I explained to her that I was unhappy because it was so noticeable. This really upset me because I hardly complain and I was really not pleased with the outcome. She made it very clear that she did not want to fix my nails. So I thanked her and told her I’d just leave. She replied “you’re welcome, I just try to help you”. I was baffled because she wasn’t trying to help. I just continued to walk out and I will never come back. I realized that they don’t like being wrong and doing free work. Just an FYI to the company: I am a receptionist and I’ve previously have gotten compliments on my nails that you have done and I recommended your location. I will be sure to correct that recommendation due to the lack of customer...

I have been here 3 times now. First experience: poor. The man that was doing my nails was twisting my fingers the whole time. finally someone else came and finished my nails for me. 2nd experience I got gel and the lady didn’t do a very great job. Didn’t color the ends of the nails well look bad and chipped quickly. 3rd experience (just now): I removed that same gel from my nails. Walked in said just here to remove Gel. That’s it. Two people worked on me. At the end the lady said what color? I said no color just here for gel removal. They immediately all started talking in another language and I hear the words gel manicure. I just keep looking at the woman - like am i done? Can i get up? So i got up awkwardly and walked to the front to pay. Woman who did my nails stayed at her station. Didn’t say bye thanks nothing! I walk up to the front and two women are talking and they clearly have attitudes. They said $15. I said to remove gel? They said yeah she did your cuticles too. I said I didn’t ask for that. I just asked for removing the gel she said ok $10. I was filling out the receipt and said, “is there an issue?” She said no she just thought you were getting a gel manicure. I said I never asked for one. Just needed a removal. And they just said ok. Thanks (with zero emotion) didn’t say anything else. Walked out. I have been charged for removal every time I have been here also when I was getting additional services (sns and gel) thought it was really poor customer service on top of already high prices. Not coming back here after the last experience. Sour taste in my mouth. Like it was my fault they heard me wrong or just didn’t want to be the one to do the removal so they told someone else it was a manicure? Didn’t really think the attitude from the three ladies was necessary...

This is one of the best nail places that I have ever been to! I have been getting my nails done for years and it's hard to find somewhere where they listen to your needs and actually pay attention to detail. I decided to try out this new place, which is literally 1min from my house: I was greeted with a smile and nothing but friendliness as soon as I walked through the door. Their interior decoration is beautiful, their nail stations are so elegant, the staff is so nice and very easy to have conversations with- it really blew me away. It's very spacious and doesn't feel like a work shop in there! Sean was my nail technician and he was absolutely amazing! He offered me a beverage, he was very happy to listen to what I wanted done for my nails, he kept the conversation going and he was polite! When I asked him to file them a little more square (because that's how I like them) he did not even hesitate!! He made sure that I was happy before I left out of there. At a lot of nail places, the technicians get upset when you ask them to file more or cut them down, OR whatever the reason is-- so it was really nice to know that they do not do that here. I am NOT the one to write reviews, but WOW!! This place definitely deserves it! I would recommend EVERYONE to come try this place out! You will not be disappointed :) I would also recommend to make appointments because with all of the fabulous work that they do, that word will get around and they will become busy!

Thank you sooo much Glow Nail Spa for being so conveniently located and for doing amazing work :) I look forward to being a...