Michaels — Local services in Morrisville

Not the best experience at this Michael's for me and it was my first time in this store today. First off, a friend and I were interested in some items that were locked and needed assistance to purchase them. After looking around for a store associate I could not see one in sight, there was a girl in the framing department, but she was helping about 4 customers at the same time. So instead of interupting her I hit the "help" button to summon assistance, again after waiting about 5-7 minutes I see an associate walk past us, so I stick my head out and call for her assistance (can't be 100% for sure, but I was told later by another employee her name was Erica.) She then tells my friend and I that she was heading to the restroom and leaves. So we assume she will come back and help us when she was done, we then waited for another good 5-7 minutes and no helped arrived. At this point we give up and were unable to purchase the items we wanted. We head up to the registers and we noticed the same person we asked for helped was back at the registers. I understand if she needed to get back to the registers, but the fact that she did not even mention to anyone that there were customers who needed help was concerning. I go up to check out with her in line and at the same time my friend is checking out at the register next to me, I overhear the same items she is purchasing that I am too are not ringing up properly, they were marked 60% off. My friends cashier understands the issue and gives my friend 60% off each item that was listed on sale. My cashier questions if I read the sign correctly and if I saw the dates listed on the sale sign. I tell her I did not study the sign, but it said 60% off of these products. Anyways after a long back and forth about how much percentage it said it was off she tells me "well if I just discount the entire sale 50% off at the end it just even it all out"... Now, I'm not a mathmetician, but this really didn't sound right to me (and super confusing after I just told her it was 60% off, so I'm not sure how the 50% came into the picture) so then after I hold up the line doing calculations on how much it would be if I did 60 percent off each item I let her know I got a much lower number than what she was charging me. She then says she will discount the entire sale 60% off and that would be right. I then present her with another 20% coupon and she scans it. I'm already annoyed at the point that we had to even have this whole interaction when my friend next to me having the same issue is having a great experience with her cashier and is given the correct percentage off without being questioned or having to do extensive math equations while holding up the line. I leave and go about my day. I decide to look at my reciept later and compare with my friend's reciept. We both bought the same items that were 60% off and used the same 20% off coupon yet what we were charged was totally different numbers. After more math work we realize I was charged 40% and 20% off of my purchase. Not the 60% and 20% we spoke about when checking out. I go back and have it easily fixed by another associate named Jenna got $7 back. Resolved. This is long but the points are... know the sale signs in your store, be more attentive when it comes to helping customers (especially ones who literally ask for your help), and the customer is almost always right...

This is by far the worst experience I’ve ever had at a Michaels store. I have been shopping for years at this retailer in Florida and various other locations. When I heard that Michaels was coming to Morrisville NC I was extremely excited and couldn’t wait to begin shopping for my crafts supplies here. I will begin by saying that from the start the store manager is extremely rude. Not only does she argue with everything that a customer asks about she will make you feel unwanted and like your business could go elsewhere. In retail the customer is always right and if they aren’t right you kindly explain policies or show proof as to why something isn’t correct or why it’s done a certain way. You don’t sit there and your eyes and get loud so other customers hear it. You listen to the customer try to assist the customer and find out what “you” can do in order to make that customer happy. After all “WE THE CUSTOMER’S” keep you in business. At first I honestly thought to myself she must’ve had a couple problem customers before handling my questions and my transactions but it later seemed to be a personal attack. I am a military vet and have used my discount for numerous purchases over the years here and have never been made to feel like it was too much to ask for or an inconvenience till now. Every time I try to use my discount while checking out with her or while she is around she uses excuse after excuse as to why it won’t apply or why I cannot use it. I went as far as to pull the Michaels military discount policy up for her on their website and she still denied applying it for me. What’s the point in having a discount available if it can never be used? She rolls her eyes and will make you feel like it’s terrible to even ask to use it. If a store manager is going to treat her customers like this especially when the pandemic is going on and we are merely trying to buy product in order to keep our small businesses afloat then she shouldn’t be in management. She’s rude , doesn’t care to help customers out and quite frankly makes me wish hobby lobby was closer. She has a terrible attitude and maybe could benefit from better customer service training because she completely lacks the ability to help a customer. I’ve even watched her handle other customers and cringe when she converses with them. No one should be condescending especially in management. Michaels you need to do better at training...

I am an artist and besides paintings, I love to make crafts and decorate things with my handmade stuffs. Michael is one of my favorite stores. I was a regular customer of Michaels for many years in another state before moving to NC. I am sorry to say, my experience of Michaels in Cary was terrible. Short of employee is very common now a days. But some polite coopration is expacted from those who are working the shift, As I can't walk much, I asked the cashier about what I have come for & where I can find it?. She gave me the aisle # to find it. I could not find it there. I was upset and started looking for some help. Coincidentally I saw an employee..I litterely walk in a running manner to rich before I lose her.( I have developed some health problem) upon asking, she pointed at one aisle..I said, I had been to that area 3 times, but it's not there. She gave an angry looks, and in rude manner said we keep all that over there. And walked away. I drove almost 18 miles oneway to rich to the store. Than I chose few other items and went to the cashier. She checked me. I paid. Than she said, we do not have begs?! I said what?? I had stuff with black, velvaty texture for jewelry and wanted to keep it spotless. I asked, you never had or you are out? Can you wrep these items in some paper or something please. She said, I do not have anything to wrep!! No sorry, no apology. Nothing. As if they are obliging me!!. I contacted that girl in the beginning as I entered the store. I told her I could not find what I came here fo. She said, may be we are out. Normally, staff can find out from the inventory list in there list. But these girls were not ready to do anything. I will never go to this Michaels again. I may will switch over to another craft stores for my...