Ann Taylor Factory Store — Local services in Castle Rock

I love, love Ann Taylor Factory clothes, they’re of great quality and they have some good discounts that I make sure I take advantage of. I’d never been to the physical store until today. I needed to return some items I ordered online and did not fit, they were a few of many I had ordered. The register lady was not very patient and when she was placing an online order for me as a replacement for a couple of items I returned, I asked her if she gave me the same prices I paid for the ones I returned and she said she went in and fixed the prices. I discovered that was not the case when I grabbed the receipts for the items to confirm, then she matched the prices correctly. I wouldn’t usually be this bothered by a mistake such as this but she was a little rude. She tried to stay courteous but wasn’t very successful. I think I’ll try to avoid coming to the store for this reason and the fact that they have better discounts online. They’re also far from where I live and work but that’s not...

I’ve shopped here before and had a great experience with the younger associates (6/28/25), but my visit on 7/15/25 was the opposite. The associate at the register greeted a white customer warmly, laughed with her, then looked down and said nothing when I approached. No greeting, no offer to help find alternatives — just processed my return with minimal words and a blank stare. Another associate’s friendly tone offering to help start a fitting room for me shifted the moment she saw my face. Even though she later asked if my items worked out, her facial expressions made it clear she didn’t actually want to hear my response. Both associates on this day were white - the one at the register was over 40, the one in the fitting room was middle-aged.

Seeing this alongside other recent reviews from customers of color, I believe this store needs to address serious concerns about...

On my first visit to this store (I am from out of state) I bought a blouse and when I tried to return it the following day the clerk told me it was a final sale item. I said I had no idea what that means and she said I could not return it. It would be nice if there was a sign or the sales clerk would inform the customers that they could not return such items. I would not have bought it because I knew that I needed to try it with a jacket I had at my hotel and I doubted that it would match, but I was careful to keep the tag on it, the receipt, and even the bag. I don’t live here and I would never shop here again, but I thought I should warn...