DTLR — Local services in Cedar Hill

Very first time ever stepping foot in a DTLR and I will never step foot in another! I don’t care what location it is! Upon walking in, there were 2 young girls standing at the door like they were door greeters and that’s where they stayed my entire visit and one young lady behind the register ringing up a customer. My daughter and I were in the store around 20mins looking at shoes and clothing. Not one time were we approached and offered assistance or told about any promotions or current sales. I guess DTLR doesn’t drive SALES with their employees. The girls the entire time engaged in personal conversation. I was inquiring about a price on a shoe as the price was not displayed on the shoe and I had to wait until they finished laughing to get their attention. When the girl behind the counter finished with her customer she also joined the girls in conversation. But by this time not only was it them it was also boys who didn’t work there sitting on the display tables. So not only were they not doing their job they also had company at work! This just blew my mind! Check your cameras between 5:30 and 6:30 on 1/15/21. TRAINING TRAINING TRAINING...

I had a terrible experience at this DTLR location. I tried to return a pair of Nike pants that I bought from this same store, and the same woman who rang me up refused to do the exchange. Even after her employees said they remembered me buying them, she got loud, rude, and treated me like I was lying.

Instead of helping, she called the police and lied, saying I didn’t buy the pants there — then asked for us to be trespassed so we couldn’t come back. It was humiliating and felt like a case of internalized racism more than anything else.

No real customer service, just pride and disrespect. I’ll never...

Unbelievable, I purchased a pair of shoe as gift and when they were the wrong shoesI tried to return them. The manager advised me they did not have the shoe I was looking for, so I asked for a refund the manager said they don't give money back and I told him you don't have the shoe. He said I would have to take a gift card in place of cash. I told him I wanted my money back and he said he can't do that it was gift card only. I had to keep the shoes and settle for nothing and try and find the shoe I need. I WILL NEVER SPEND ANOTHER RED PENNY IN THIS STORE AGAIN. The policy is not posted nor is it on...