The Original Texas Steak House — Restaurant in Cedar Hill

WHAT IS GOING ON WITH SALT GRASS STEAK HOUSE IN CEDAR HILL? We made dinner reservations there to avoid the New Year's Eve crowd & traffic last year, and everything was wonderful: Good food, good service, good crowd, low traffic impact. So we made reservations there again this year. BIG MISTAKE! No qualms about the food. It wasn't packed, so there was plenty of seating, even if reservations weren't made. But WHAT IN THE NAME OF ALL RESTAURANTS IS GOING ON WITH THE SERVICE???? I'll get straight to the cherry on the top... Our table had no placeholders. I asked our Server to (at least) bring some napkins when the appetizers were served. Well, we got the little "drink" napkins, and still no silverware. I thought, ok I'll be patient, they'll bring it when they bring the food. NO, DIDN'T HAPPEN! Our Server didn't even come back to the table to check on us when our food was brought out. So, we had to go ask the Hostess for placeholders. It took a minute for her to return. During that time, our Server finally showed up again, came over, and asked us if our meal was perfect. We told her we didn't know, we had no utensils to eat with. When the Hostess finally returned, she asked us a question that we'd NEVER heard asked in a restaurant before, in either of our lifetimes. She said, "We are completely out of silverware, so would you mind using plastic?" Our minds were reeling. We couldn't believe what we were hearing. WHO EATS STEAK WITH PLASTICWARE? Here we are spending well over $100+, and we're asked to eat our steaks with plastic. ABSOLUTELY UNBELIEVABLE!!!! Well, as I mentioned earlier, the restaurant had plenty of seating. I'd already noticed some of the unoccupied tables did have placeholders. So I kindly asked the Hostess if we could please get placeholders from one of those tables. She was kind enough to accommodate us. Well, the Server started checking on us more regularly after that episode. Maybe she thought about how this would affect her tip, at this point; a little too late. However, we did leave a tip, although undeserved, but it wasn't the % I would normally leave for good service. If you're going to work in Customer Service, SERVE THE CUSTOMERS WITH YOUR BEST, (at least have enough silverware for all of the Customers). WHAT IN THE WORLD? With service continuing at the level we received last night, Salt Grass can't expect Customers to remain satisfied, and faithful Patrons. I thought we would make this a New Year's Eve tradition, but we won't be back next New Year's Eve. Not sure if/when we will ever return. SO...

I'm not sure who the GM is or the manager that was on duty the evening of 10/15/25, but they have no idea how to handle negative situations or have any table side customer decorum. After 15-20 minutes of not receiving our second round of drinks, I lost my patience and tracked the manager down to see what the deal was. It seemed as if I was bothering him, probably because he was getting complaints from EVERYONE. He said he was going to get them, but we never saw him again until we told our server that we weren't paying for the bill. That got his attention. He quickly came over not to offer a solution, but to sternly let us know that we were going to pay and pay FULL PRICE. Meanwhile, our food is getting cold because we had nothing to wash it down with. The real kicker is, we were not only hit with the full bill, but the drinks we were waiting on (that never came) were on there as well. He was "kind" enough to remove that for us without a simple "sorry about that." After we received the adjusted bill to reflect what we actual consumed, we realized that our "free appetizer" was also on the bill. UNBELIEVABLE! At that we point, we were completely over it and just wanted to get out of there. Oh yeh! I did finally got a water so I could finish my cold steak. Yay! Do yourself a favor and spend your time and money elsewhere. You'll be glad...

This place had been hit and miss every time I come here. My last visit was a big miss. The first visit was an incredible experience we came for Mother's Day and had a large group. The wife enjoyed it and we came here for our anniversary and that what a huge miss, my wife's food had to be taken back twice, first the salmon was burned and the steak was raw. So I finished eating and her food was finally brought back, salmon was fine but the steak was once again raw. Not even pink but completely red in the middle. Went again as a large group the day after Christmas and the service and food were excellent, went again just the wife and I because I had a craving for chicken fried chicken, and well we ordered and almost 30 minutes later the waiter said the food was talking so long because my wife ordered a well done steak, another 20 minutes went by and I asked the waiter why it was taking so long to get our order. His response, I don't know, I'm not back there cooking it, so I asked to speak with the manager. The manager also said he didn't know, I told him I knew it didn't take 45 minutes to make a well done steak. He said he would check, but by know I had decided that I just needed to go. So I asked for the check...