T-Mobile Experience Store — Local services in Cedar Hill

Bad Acting Service

I normally go to the location in Duncanville but apparently they’re closed because of Covid issues! So now I’m at this crowded place in Cedar Hill where the young male (Brandon) they’ve allowed to check people in I guess, has no real desire to work… after sitting in my vehicle initially trying to see if I could just do a same day appointment ( not available due to Covid) ain’t that something. I entered the store and waited at the front door to be checked in. I was acknowledged after 2-3 minutes of standing there… after about 6 minutes I was “checked” in by the young Brandon asking me what I was there for then looking all around and me up and down asking me “ you got a problem or something, “ “cause you came here.” But I quickly let him know I didn’t want to be there either, my device was malfunctioning therefore I’m here. Brandon then tell me to unlock my device as he returns to the table where he was laughing smile and helping a young lady apparently replacing a screen protector and across the room gives me directions as to how to troubleshoot the device myself. Things I have already tried at home. After a few minutes and a few more irate customers pilling up behind me he walks back over to me asking me was it fixed. I said no, and that I didn’t know what the problem was with the device. Young Brandon tells me neither does he, maybe it’s my wifi at home. (What the hell) this guy never looked at the device nor asked me the account number nor anything! Well about five minutes later a new rep. TJ comes and invites me to an actual table and begins to treat me like a customer and looks for answers, while we didn’t get it fixed TJ tried and was very respectful, along with replacing a screen protector for me and cleaned my tablet while he was trying to fix it ( above and beyond). As I left the building I see Brandon is still at the table with the same girl and screen protector, really, really come on T-Mobile. TJ got this up to a two star review because I refuse to support any place with service that I was greeted with here. That’s sad for the employees that are good and hard workers but when you allow someone like that to represent your business and be at the front, that’s a hard PASS for me, NO THANKS on...

I never write reviews but I feel strongly about my experience at this store

DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTACKED ME!! DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTACKED ME!! DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTTACKED ME!!

I will not bore you with to many details so long story short. I went in to get a new phone and I also got a phone charger. The rep who helped me get my new phone accidentally forgot to put the charger in my bag, which is no big deal. I went back to pick up the charger and the employees working at that time Jasmine, Melanie, Michael and DaKeise told me they could not help me and when I asked to speak to a manager they refused to contact him AND STARTED VERBALLY ATTACKING ME BECAUSE I WANTED TO SPEAK TO A MANAGER!?! They told me the manager was in a meeting on a Sunday afternoon (really?) and that he couldn't come pick up the phone. Fast forward 3 days later, I called the store 3 times looking for the manger Colin (never spoke to him) and ended up calling the T-Mobile customer service rep (the 1-800 number) who contacted the store and told them to give me my charger! When I finally got my charger from Tony (Yes, Tony, not Colin), he never once apologized all he did was hand me my charger, no cash register transaction NOTHING HE JUST HANDED IT TO ME! So they want me to believe that those reps in the store when I originally went in there couldn't have called and gotten an okay to do the exact same thing instead of wasting my time for 3 more days only to have "A Manager" hand me my freakin' charger?! and the store manager Colin was there when I went to pick it up and this man never came over and said a word to me. BELIEVE ALL THE REVEIWS, THIS STORES CUSTOMER SERVICE SUCKS! DO NOT SPEND YOUR MONEY HERE!! I can't believe I went through all of this for a...

I don’t know what this individuals problem was and it’s unfortunate I didn’t even get to look at his name tag. I had just left a previous location where I thought the issue with my watch line was fixed, made it all the way to cedar hill (for a different errand) when I noticed it wasn’t fixed. As I walked in an African American gentleman with glasses stood in front of me & asked what he could do to help. I responded explaining how I just left another location under the impression the issue was fixed and it wasn’t. He combatively and sarcastically asked why we went from one location to another and when I explained I didn’t notice it wasn’t working properly until getting back to cedar hill he sarcastically said “right but why come way back here” as if I was ignorant and didn’t just explain it to him. I left with zero service because I don’t think any customer, let alone individual, deserves to be spoken to in this manner. I already felt bad walking in 36 minutes before closing but T-Mobile is charging me for a watch line that I’ve gone in to get “fixed” three times. I don’t understand why their employee was so unhelpful, unhappy, and combative but this was extremely disappointing. Not to mention when I respectfully said “nevermind don’t worry about it” he laughed and said okay thanks. I’m sure his goal was to have the least people there to not work or to avoid working more but it’s truly ridiculous and I see why people leave 3 star or less reviews on...