Buffalo Wild Wings — Restaurant in Cedar Hill

I recently had an unpleasant experience at Buffalo Wild Wings, primarily due to the unacceptable behavior of the manager, Tyler. My two female guests and I had visited the restaurant with high hopes of enjoying a pleasant evening, but unfortunately, we were met with rude treatment and poor quality drinks.

Upon arrival, we ordered our drinks, which were not made to the same standard as the ones we had previously enjoyed at Buffalo Wild Wings. Unsatisfied with the taste and quality, my guests and I politely requested that Tyler remake the drinks. Instead of handling the situation professionally, Tyler responded with hostility, belittling our concerns and dismissing our request.

To our utter disbelief, Tyler took it upon himself to escalate the situation further. He call law enforcement solely because we wanted to return the beverages due to their poor quality. Such an overreaction was both unwarranted and disrespectful to customers who were simply seeking the enjoyable experience they have come to expect from Buffalo Wild Wings.

The lack of customer service displayed by Tyler was nothing short of appalling. As a manager, he should have been trained to address customer concerns with empathy and understanding. Instead, he displayed a total disregard for our satisfaction and the reputation of the establishment.

The incident left us feeling unwelcome and disheartened, as though our concerns were irrelevant. Such behavior is not only detrimental to the dining experience but also tarnishes the otherwise positive image of Buffalo Wild Wings.

It is disappointing to encounter such poor customer service from a well-known chain like Buffalo Wild Wings. I firmly believe that all customers deserve respect and fair treatment, regardless of their gender or the nature of their complaint. In this case, Tyler's actions were both unprofessional and unwarranted.

I hope that Buffalo Wild Wings takes this review seriously and addresses the issue promptly. Restoring faith in the brand and providing proper customer service training for their staff, particularly managers like Tyler, should be a priority. As a loyal customer, I am genuinely disheartened by this experience and hope that necessary actions will be taken to prevent such incidents...

We went there last week twice. The first night, the young lady was professional, respectful and attentive. We got what we ordered without any problems or easily rectifiable issues. The next night, the bartender (Brandon) was disrespectful and quite frankly his service was trash. Every time we have had him wait on us there has been an issue. There is always a reason we cannot get what we ordered without it being sent back or being plain wrong. Glasses are dirty and we’re met with his attitude or eye rolling when we ask for another beer. He is nothing like Arielle or Autumn. However this last instance was unacceptable. My partner ordered the same lemon pepper tenders she ordered the night before and received the tenders but with the seasoning in little cup on the side. She had never received the dry seasoning not already sprinkled on the tenders before. So when she brought it to Brandon’s attention, he reached in the tray, grabbed the seasoning and with a condescending look on his face poured the seasoning on her food right there at the bar and slid it back to her. Very nasty and rude. Needless to say, we were leaving. Who does that? Reaches in someone's plate and just tosses the seasoning on their food. The first manager was more focused on telling my partner not to use the word “shit,” (not cursing at her but cursing about the situation and poor service). She was not trying to hear the issue just focused on the use of the word “shit.” In the meantime, Brandon is slamming the food we left into the trash and pretty much blowing us off with his arm, like we did something wrong. The second manager gave us a bunch of lip service and basically acted like he didn’t know how to help the situation because he was focused on us knowing this was his first night there. We were pretty much WERE regulars there because we like that it is close and have good food and beer. But the whole situation and handling of Brandon’s behavior was disgusting. So if you go there beware of expressing your concerns about the food you‘re paying for because the employees are allowed to disrespect you at...

Fair warning.. this is a long and detailed review! On 07.19.18.. a party of 5 including myself went to eat here. We decided to give it a change and we probably won't be coming back. We arrived and it took about 10 minutes to get one beer for each guy at our table (2, we also weren't sitting at the bar since our 2 year old was with us). It then took another 10 minutes to get my mixed drink. We were ready to order an appetizer and that took about 20 minutes to come out to us. My friend orders a beer and it takes another 10 minutes. All the beers came to us warm. They were NOT cold and I'm not sure if our server had too many tables or if he just forgot. Then it came time to order and we wait about 35 minutes for 2 orders of hot and lemon pepper wings (about 25 wings total), a buffalo salad, a corn dog kids meal, and a buffalo grilled chicken wrap. When our order came, the wings were fine and so was the kids meal. My friend's buffalo chicken salad came with no buffalo sauce, no sauce to even put on top, the wrong dressing, COLD chicken, and it came with cheese after she asked to waiter to with hold cheese. There was also an eyelash in her husband's ranch! My buffalo chicken wrap had no buffalo sauce at all as well. I asked a nearby waiter if I could have some and he said of course, yes ma'am.. and I never got any mild sauce. Our waiter constantly apologized and said that it was his fault for no sauce being on our meals even though he seemed to have written it down in front of us (in the end the ticket said no sauce). After about 15 "I'm sorries" he ended up removing my friend's salad and beer for all the trouble. It was a nice gesture, but we won't be back. This visit took too long for decent food and too many mess ups. The staff was very nice though. Our waiter was also very nice and personal, but there were just too many wrong things...