Batteries Plus — Local services in Cedar Hill

To whom it may concern, I am reaching out hoping to get a better response to my issue than what I got at this store. I am in need to exchange a bad battery that is still within warranty period. I am asking this particular store to help me out. At first glance, the battery (Duracell Ultra 12V 55AH AGM SLA Battery with M6 Terminals SLAA12-55C/FR) seems to be working just fine, but when it is in use the voltage drops to maybe a 3. This battery is 1 of 2 of a power chair of a disabled person. I cannot bring the power chair in to the store. I have 2 videos showing the performance of the battery when it's in the power chair. I have also been to 3 different places where I was told the battery is NOT good. It would've been nice of the store attendant to have been more receptive, instead of being shut down. The store attendant said to bring him the power chair, however, this is not an option. As the person is completely disabled, he CANNOT be transported. And I CANNOT bring chair to store. If it were possible, we would've done it since the beginning. Covid has hit us hard, and at this time it is extremely difficult to buy a new battery. The battery is still within the 1-year warranty period. I am appealing to your good faith to accept my warranty claim.

Thank you in advance for your consideration!

Worried/ loyal customer

The point of this post is not to shame a company but to ask that they do the...

I bought a battery from this store in February. I based my buying decision based on my interactions by phone and in person with the store manager. However, if the battery had not already been installed in my car I would have called the whole thing off. While finalizing the transaction with the store manager, the owner got involved. He was rude and stand offish. His attitude was like "I really don't need your business". He never spoke directly to me - only through the manager. To tell you the truth, I don't know what set him off because I never said a word to him.

I will never buy anything else from this store. Had I not needed a battery that day I would have gone some where else. And like another reviewer said, the only other employee (a female) in the store had a similar attitude as the store owner. Don't purchase here unless you have no other...

I called the location to ask about my battery and to see if it was in stock. The manager called me back and informed me that it was there unfortunately I didn't make it out until 2-3 days later. The two gentleman working there on that Saturday we're not very approachable. I see one on the computer with his back turned away from the customers as they walk in the other was assisting the couple that arrived when I did. He said to me "I will be right with you" so I started to look around the store while I wait. My experience in the store made me feel really bad I use a cane to get around after my purchase he just left the battery for me to pick up no Thank you or Nothing they didn't even...