Usually when I leave google reviews they are good. But I have to leave this review because I don’t want anyone else to be treated like I was at this location.
I previously had a membership at club Pilates Austin landing and I wish I would have just rejoined there. But this location was closer to my house.
I rejoined at the 8x/ month membership in my first class the coach yelled at me on the mic stating “I wasn’t listening to her.” When she stated that the springs needs to be on red and blue, NOT a red and a blue ( which is what she meant but in her instructions she said red and blue). I should have just gotten up and walked out at that point because that was incredibly rude. There are ways to Coach and singling someone on the mic That way in a rude and condescending manner is not the way to do that. The second class I asked to have my reformer locked out because I’m tall, but I didn’t know how to do it. A different instructor this time and just as incredibly rude. Looks me up and down and says you don’t need it locked out. I insisted so she begrudgingly showed me.
I absolutely LOVE group fitness, but this is not the place for me. I would highly discourage anyone going here if you are wanting to feel welcome, educated and empowered. These instructors don’t do that here unless you are their friends then they treat them differently.
What I am most frustrated about is when I went to cancel my membership, I asked if my credits could be transferred to a friend. No, then I was told that “I signed a 3 month commitment.” Which I remember discussing it was just a 30 day notice to cancel. They did drop me down to the 4x/ month price for the last month. But I am frustrated because I explained my awful experience to the owner and I would have expected that she would have just cut her losses and let me move on. But no I am stuck paying the last month and will not ever step foot again in that studio.
Long story short. Don’t waste your money. Don’t go here!!!! There are plenty of other gyms/ studios in the area that are way more inclusive, helpful, kind and friendly . (( &...
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