Morris Home Furniture and Mattress — Local services in Centerville

Update: 2025-02-01: first time returning since original purchase in 2017. Hunting for a sectional to replace the originally purchased sofa, which served us well.

Store remains neat, clean, and well lit. Everyone with whom we dealt was great, but especially our salesman Tom Smicker. My wife and I prefer a salesperson who is handy, but not hovering. Tom fit this preference perfectly. Always nearby. Watching our body language and responding accordingly. Answered all our questions clearly and thoroughly. In addition, he’s friendly and polite and knows his product and services. We cannot recommend Tom too highly.

With the purchase of a new home under my belt I brought my fiance to the Centerville Morris Home Furnishings store, where we we going to look at bedding, hopefully with the same salesman I had met and spoken with last Autumn.

We never made it to the bedding section and instead became fixated upon the sofa (picture below) I had remembered seeing during my previous visit. It was firing on all cylinders for me then and seeing it again only punctuated the interest. So my fiance and I began looking round for some chairs to go with it. During this part of the journey we hooked up with Rich Germann, who was precisely the sort of salesperson I like: attentive, helpful, available when needed and otherwise left us alone to ponder decisions and look things over. Maybe I give off a vibe or perhaps he's just that sort of salesperson who knows most customers don't want to be hovered over, but helped when needed.

Settled upon chairs, Rich was able to assure us that the chairs could be ordered in a different fabric (we didn't like the ones on display, but loved the form of the chairs themselves), but had in mind there was another one in the store in a different fabric. Turns out that one was perfect for our wants and needs (picture below). Again, Rich helped us when we needed, but never did he try to push, poke or prod us into purchasing anything we didn't want. This is the kind of salesperson who will garner future business from us.

We returned two weekends later to finally look at bedding and while I hadn't remembered the salesman's name precisely (I was thinking Dave), Dick Jarrell was immediately recognizable. And so it was I relayed our previous meeting and laid out our intention for bedding.

In this instance we needed some guidance. We had come into the store prepared to spend vast sums to get the perfect bed since I have no small issues with sleep. Where I needed assistance with the furniture, I needed outright advice on bedding, and Dick steered us well. He readily and concisely explained various issues related to a good mattress and had us try around five. But he was right when he told us the first one was, or so he thought, the most supportive and comfortable mattress they had in the store. And while pricey it wasn't the most expensive.

Dick was polite, entertaining and helpful. He managed this process well and got us through the decision process with little fanfare. It was, if for different reasons, as enjoyable an experience as was our time two weeks prior with Rich Germann.

If only we had need to buy a bed again sometime soon.

I'd also like to mention the two men who delivered the furniture and bedding. Having delivered furniture when I was much younger, I understand better than most the issues that come with furniture delivery. It is often a thankless task. I did not get their names, but they were polite, friendly and efficient at their tasks. They removed my old bedding (king-sized from second floor) by wrapping it in the discarded plastic from the new bedding and kindly placed the furniture just the way I wanted it. Morris should be certain to relay this favorable review to those...

Horrible customer service, and damaged products. Google reviews are deceiving here and not sure how they got 4.2 ratings, make sure to read Better Business Bureau reviews about this company and service. Wish I saw them before purchasing. I ordered a dining set (including 08 chairs), China Cabinet, a custom couch, and a king bed mattress (Beautyrest black), and a box spring for a king bed, a box spring and a mattress for a full-size bed from Morris and a Full Bed, and dresser , mirror from Ashley. I paid for the delivery. Delivery people lied to me and left mattresses in the garage saying they'll come back and put them back in rooms, they didn't come back, I had to call the store to get them it delivered. Dishonest!! The delivered a damaged China cabinet with no shelves. Their repair company send someone to repair it (The only honest person) and he said back board is damaged and the cabinet need to be replaced. I had to wait for another a couple months and they showed up with a new cabinet again without shelves. I didn’t accept it. After few weeks some delivery people showed up again with only shelves while damaged China cabinet is still here. Seriously?? Can it get worse than this? Horrible! I told them I don’t need the cabinet and asked for a full refund. One of my dining chairs has a stain in upholstery and technician recommended that the back of the seat needs to be replaced. The store is not returning calls, and not giving me a date to replace the chair back. There is a Store Manager named Caroline, she doesn’t answer calls, I left numerous messages, never called back. I had to show up at the store and asked about it, she said that will be replaced (she has an attitude and the worst customer service manager I’ve ever seen). She gave me her email address, I have sent numerous reminders and there is no action till date, she doesn’t respond and ignore seems. It’s been 10 months and I am here with a damaged product. Today I noticed some dining chairs are wobbly (We don’t use this dining set for eating, it’s more like decorative) so I wanted to check, and I found another damaged chair. I didn’t put chairs upside down to check at the delivery. As you can see in the picture corner of the chair is cracked. I also noticed some of the chair’s screws are missing wobbly and not fitting well. Ashley delivered a damaged Dresser and I returned it as it looked so cheaply made and damaged. It has been such a horrible experience and a nightmare with this company, damaged products, a terrible dishonest delivery crew and a store manager with an attitude and worst customer care. I will never shop with this company again. I am seeking for legal advice in the meantime. I do not recommend...

TL;DR: Angie at Morris Centerville was amazing—friendly, honest, and helpful. But Morris’ advertised “0% financing” is misleading—there’s actually a hidden 2% monthly finance charge, which was never explained to me at purchase. That’s over $70 a month on a $4,500 balance. I feel blindsided and taken advantage of. Morris, please make this right.

We purchased a couch, chair, bed frame, and coffee table from Morris Home Furniture back in March. Our sales experience was fantastic. Angie Ault was our salesperson, and she went above and beyond—friendly, not pushy at all, easy to talk to, and even stayed late to finish our deal. She was upfront about pricing and worked with us to find the best options. I really appreciated her approach and felt like I could trust the process.

Delivery was a bit delayed due to the couch and chair being out of stock, but that was no problem since we were doing some renovations anyway. The bed and coffee table arrived the following weekend, and the sofa was just delivered this past weekend.

However, when I went to make my first payment, I was shocked to see a 2% finance charge added to the balance. On a purchase of around $4,500, that’s over $70! I was sold on the idea of 0% financing for 5 years—this was a major reason I chose Morris in the first place. While we plan to pay off the furniture well in advance, we have other priorities to tackle first, so this unexpected recurring fee feels incredibly frustrating.

I want to be clear: at no point during the sales process was this finance charge mentioned. I feel blindsided, and frankly, it feels unethical for a company to advertise 0% financing and then quietly add a monthly charge like this. I probably would have reconsidered the size of my purchase or the financing terms if I had known. Now I feel stuck with this charge and disappointed after what was otherwise a great experience.

I’ve heard the argument that “it’s in the fine print”—but when you’re making a large purchase like this, it is absolutely the salesperson’s responsibility to be upfront about additional charges that will affect your monthly payments. Transparency matters, and burying key details in legal language does not excuse poor communication.

Who can I contact to help resolve this issue? I was truly impressed by Morris and had been recommending them to friends and family, but this situation has me rethinking where I shop in the future. I don’t want to feel like I was taken advantage of, and I’m hoping Morris will...