The Grove Chamblee — Local services in Chamblee

My family and I moved to this complex 3 years ago after I took a job in the Atlanta area. I choose this community due to the closeness of Chamblee Charter HS & it's convenience to MARTA among many other things. The complex was nice and quiet and had great reviews. At the time it was one of the more expensive complexes in the area. First 2 years in, I'd give it 4/5 stars. However, after about 2 years in, the management changed. Various items changed at the complex, supposed upgrades, like the color of the buildings but they were not appealing to my family at all. Valet Trash only stunk up the halls. Tile floors in stair wells & in front of elevators was installed poorly, etc, etc. Not huge deals so and our rent rate only went up $10/mo so we decided to renew for a 3rd year. This 3rd year has been the year from HELL!! We have neighbors above us that although they are not huge people "STOMP" and drop things on the floor (our ceiling) ALL the TIME!! They sound like Ogre's/Elephants - it is ridiculous. Our photos on the walls rattle and have come off on occasion, I ended up having to tape them to the wall so I didn't have to adjust them everyday. I don't think they ever sleep, it doesn't matter the hour if you are awake, so are they. I know they can be quiet because I have heard light steps before. Reports to office, courtesy officer and recordings have done nothing to stop the noise. AND to top it all off, these particular neighbors smoke pot and it is constantly permeating into our apartment. We do not smoke at all and the smell is so very noxious. We have again reported the issue to the office, the call center, courtesy officer and even the police. They refuse to open the door to the police and thus the police cannot legitimately confirm it is them so won't do anything and therefore nothing is done. After the first time the police came out, they threw eggs on our patio. Real mature - the true sign of someone that isn't doing anything wrong. We reported this to the office and even requested they clean it up - after 2 attempts it was cleaned. Aside from all of this, the community has had a number of break ins to peoples cars. One of them has remained windowless for months under building 3 and has not moved. Because of managements lack of keeping up the communities previous reputation we have decided that it is time to go. There are a few new choices in the area as far as apartment complexes. Albeit they are more expensive at least there is more competition and you'd think The Station would strive to be a worthy competitor. However, this community has gone down hill and apparently seeks to fill units with whatever rift raff they can find and not deal with issues and therefore will be losing its loyal residents to competitors - us being one of them. It is sad that they don't value their loyal residents but would instead continue to house pot heads, disrespectful...

This is long overdue, but this leasing office has by far the most unprofessional conduct and lack of integrity that I have ever dealt with. I am going to assume this is specifically with the property management company, Trinity Property Consultants. In December of 2018 I was supposed to move here. Less than a week of me moving in, the leasing office calls me to tell me my apartment is not ready because the occupant before us wouldn't be able to move before we were to move in. Not sure why that is our problem, but they decided to carry no part of the burden of breaking the terms of our lease within 5 days of moving in. To put in perspective, we couldn’t live in our current apartments anymore since they were also going to be leased out, and we didn’t have family nearby or money to put ourselves up in a hotel. Our options were to delay our move in date to an unknown time, although we were moving out of our respective apartments at the time and had nowhere to live, or to take another available unit at a higher price. They “gladly” offer to let us live in a much more expensive apartment but insisted that we needed to pay the higher rent amount for that specific unit for the unknown amount of time we would be living there. We were willing to live in another unit, and be flexible since we were desperate and had nowhere to go, but we found it absurd that they were not willing to work with us and the price we signed for a month prior to move in. After reaching out to Property and Regional Management with our concerns, we received short/rude emails about how they couldn’t budge on the price and conveniently didn’t address that they had any wrongdoing. They made no attempt to try and honor the original agreement or help accommodate us in any respectable way. To put in perspective, this was during a financial hardship and around Christmas time, and we were only asking they help be flexible since they illegally broke the terms of our agreement. Due to their unprofessional conduct, we decided that we no longer trusted that they would do the right thing or honor any legal agreement period. We decided to terminate our lease due to the lack of trust we felt. I believe that since we had a specific budget for our rent, that the property management assumed we wouldn’t be able to sue them. Unfortunately, they assumed correctly. However, since I never took them to civil court, I can at least put them on blast on google and other sites. I am coming out about this now since we are about to be in a recession, and I felt that I needed to warn others about their shady dealings. If you are looking to live in Chamblee, please do right by yourself and don’t’ rent here or any apartment being managed by Trinity Property Consultants. There are several nicer apartments being built around them that has much better pricing and reviews. Please consider checking those out first, and make sure you get everything in...

I lived in this complex for a year and I’d have to say that overall, I considered the place to be suboptimal for a number of reasons. When you take a look around, be sure to ask some careful questions of the leasing office.

They’ll tell you that the key fob entry is a great security feature. Ask them about what they’re doing beyond this to quell crime. During my time there, on several occasions there were mass car break-ins. The response of the apartment complex: To email residents and tell them they should maybe consider not leaving valuables in their cars in case it attracted thieves. That was it. Nothing else. No extra security, no extra police patrols, no additional steps taken like investing in gates for the entrance, which are clearly sorely needed.

They’ll show you a nice roomy apartment, telling you how nicely remodelled it is. The won’t mention the decrepit nature of the parts of the building which need frequent repair. My roof was leaking for several months of continual requests for repair with no action. Their suggested solution: Put a bucket on the ground to catch the water (in the middle of the lounge, I might add). On another occasion, my freezer’s ice maker stopped working so they inexplicably emptied the freezer of its contents and left it on my counter top to melt, which I discovered when I walked in. Don’t expect them to resolve this or reimburse you for damage when these things happen. Instead, expect that they’ll choose to ignore the situation.

They’ll tell you that the valet trash service they’ve introduced is a real boon. They won’t tell you about how it stinks up the hallways in the summer because it’s collected late at night. Nor will they tell you that residents often leave large and unslightly trash items such as couches and large boxes laying around near the trash compactor area, sometimes for days at a time.

They’ll be super friendly when showing you around. And to be fair, for the most part all the staff are. They are not, however, in any way effective at ever dealing with any problems. Instead they’ll avoid any discussion about problems at all. They generally fob you off, or worse, just blank you when you ask about something. I get the impression that this is an issue with corporate identity. I think the staff on the ground simply aren’t empowered or encouraged to deal with these problems, with an overall “collect the money and keep quiet” attitude being abound.

All in, there’s a lot of choices of apartments in the area. If you want somewhere that’s poorly maintained with mediocre customer service, there’s cheaper places to choose. If you want something at this price range, there’s much more pleasant and secure complexes to choose. I can’t see that there’s a specific reason anyone would choose to live here given that this...