Dr. Sudhakar Reddy G.I. — Local services in Chandler

The staff of this location has no sense of responsibility, urgency, accountability, compassion, or apparent knowledge of the policies or procedures for medical practices. Submitting paperwork to an insurance company is an everyday function in a medical office. My appointment was rescheduled twice past my personal reschedule date, which is an extended 2 months with a medical issue, in which I finally get in front of seeing 2 doctors and a medical student (very nice) yet not one inspects the main issue why I’m there, simply a referral and at least some temporary helpful medicine. A procedure scheduled for over 2 weeks with no indication anything was wrong, until 20 hours before my procedure, already into the procedure prep phase which includes refraining from this and that, diet, and refraining from pain medications thus very uncomfortable and in pain, ride has scheduled off work, lost out on income for bills just to assist. All this with the end in sight when I receive a voicemail and an email "As a reminder, your upcoming appointment with Dr. Tushar Gohel is on Wednesday, October 19, 2016 at 8:30 a.m." indicating all is set for my procedure in 20 hours at Mountain Vista. This was great till I received a phone call 5 minutes later indicating my procedure has been denied by the insurance company at (somewhere other than Mountain Vista) and needs to be rescheduled to the doctors convenience at Mountain Vista. This situation happens right? The issue is the time frame the staff actually did work, actually submitted the paperwork to the insurance. Due to extremely poor time management, If they did not wait until day 13 of 14 to do the paperwork, the issue that has completely messed up the procedure would have been avoided as it would have had 1 ½ weeks to be corrected. After speaking with the "doctor", the solution to resolving this situation after effectively pointing out to him where the mishandling happened and receiving profuse apologies is to transfer me to another doctor. If paper work cannot be done correctly, I am very weary about any procedure. If this simple action can be mishandled and completely throw off 2 medical locations, a patient, a patients ride, an insurance company, and an entire medical staff that set up the appointment in the first place, what keeps a paperwork mishap that is life-ending...

Disorganized and apathetic. That precisely describes their front desk and scheduling. They are very friendly, however. Never rude.

I've been a patient of Dr Reddy for years. I'm not accustomed to this location, as I normally go to the Mesa location. What's the same at ALL Reddy GI offices in the valley are excruciatingly long wait times, both in lobby and in office.

Today, that was made all the worse, although I thought I'd get through quickly as no one was in the lobby when I arrived at 2:55 for my 3p appointment. I'm used to updating my paperwork, then a one page form that I bring back with me when my name was called. Today, I didn't receive a packet when I checked in, but just a one page form. I completed it and waited to be called. After 10 minutes, a receptionist brought me my ID and insurance cards. After 40 minutes more, I walked my form up and gave it to a receptionist, asking how much longer until they call me back. She tells me after she updates my profile with what I wrote. So, the MAs don't do anything anymore than check weight and BP? Sounds like they're being overpaid. And not one receptionist bothered to instruct me to return my form, nor asked for it after a reasonable time, like 20 minutes. Nope. Just sat there as the lobby filled up slowly and watched at least one person get called ahead of me.

Appointment at 3p. Empty lobby. Called back at 4:10p. Seen by the prescriber at 4:25p. I thought I was meeting with Dr. Lopez, as he told me two years ago that if I ever have a lapse in vit D longer than 30 days, to get in to see them right away. I am a carrier of the most deadly type of colon cancer with a Hx of such a polyp. The prescriber I met with said Dr. Lopez doesn't work in Chandler, only the Mesa office. Also, he's getting ready to retire soon. And unfortunately, this prescriber wasn't knowledge about any relationship between going off Vit D for 30+ days and the most deadly type of colon cancer.

She did assist to get me squeezed in to meet with Dr. Lopez in Mesa in a couple days, though. The front desk was helpful. My score also includes my poor experience with scheduling, who never called me when they received my STAT/urgent referral. Referral was done in February. Today is May 1st. At least I get to see Dr. Lopez before he retires, and if I have a bad polyp, it gets...

Do NOT let Dr reddy put his hands on you. I have been in pain for over a year since he did my endoscopy with bravo capsule. I called the night of my procedure to tell him my pain was worse and I had new pain that I had never felt before the procedure I also called the following night, as well as putting in a question on Google and he never called back. I felt like I was drowning when I woke up from the procedure and I've had continual problems since the procedure. The bravo was stuck in my esophagus for a week and he didn't care. I was having severe chest pain. When I finally got an appointment that I didn't want with him but they said he was who was a available, he shrugged his shoulders and said that maybe I had fibromyalgia. How do you explain that I had new pain directly after his so called endoscopy with bravo if it were fibromyalgia it wouldn't have begun after he did the endoscopy with bravo. He's either negligent, careless, or purposely hurting patients for financial gain and I don't know which one it is but I wouldn't allow him to put his hands on me again if HE paid me. I wish I could turn back the hands of time and cancel my appointment with him. I wish I had read a warning like this before I made my appointment with him. He's an awful awful man who should never have been allowed to be a Dr. Period!!! Dr.s are supposed to care about people, he obviously does NOT care...