Ethan Allen — Local services in Chandler

I ordered a custom table and chairs to replace what I had (and loved but it didn’t fit right in the space in our new house). My order was placed in mid February, it arrived in mid July. It arrived damaged. The damage was reported within the hour of delivery (husband signed for delivery). It is now mid August with no resolution. When I have followed up with our design consultant she said that a work order had been put in. The last I heard was on July 30 that it was assigned to a tech and he would be contacting us. We haven’t heard a single thing since then. The damage is a chip in the finish of the table. There are also shiny spots on the table that I can’t get to go away. And, the table top itself is rough to the touch, but the extension piece feels smooth.

Another thing that has been disappointing is there are about 50-60 clusters of worm holes on the table (82x38). Our consultant said they were added to give it a natural look. I hate them. If it had been a few clusters, maybe that would be ok and actually look natural. This looks like the wood used to make our table was poor quality. Our design consultant said that all of the models on the floor had them. I don’t recall that and don’t see anything like that in my paper work…that worm holes were going to be added.

I paid $5,600 for a table and six chairs. I hate the table and am even more disappointed that I haven’t heard from the service department yet. I understand that people are busy, but some communication may be helpful.

I had planned to order custom counter stools for my kitchen island and eventually a new family room sofa, chairs, and tables. But, I don’t want to end up with more tables that have worm holes added to it and the service post delivery hasn’t been good.

I expected a lot more from...

BEWARE...high prices, low quality, TERRIBLE customer service. I ordered a $3000 sofa on 11/29/14. It was delivered 01/31/15. Delivery service was in and out in under 5 minutes giving me no real chance to inspect it. I called Ethan Allen about 15 minutes later. The couch had no real support at the ends of the couch so if you sat near the arms you sat at an angle with the cushion several inches in the air in the center. There was a large patch of very rough leather on one arm and the couch literally STANK. The chemical smell was almost overpowering. I was told they would send someone out to "review the situation". It took 3 weeks before that happened. The person that came out acknowledged all 3 complaints were valid and said someone would call to arrange to have it picked up for repair. After several calls on my part they finally scheduled a pickup for 3/10/15. They never showed and never called. When I called to complain I was assured that the store manager would look into it and call me back. Instead, I got a call from their delivery service wanting to schedule another pickup. After almost a month and a half the chemical smell has diminished but is still quite noticeable when you enter the room. And I am still without a couch I can use and still waiting for these folks to live up to live up to their promises. Think twice about dealing with this company. I wish there was a rating lower than one star but that's all the system...

We walked into the Ethan Allen showroom in Chandker AZ looking for a bed. We met Nikki Brouillette, Interior designer. She was able to immediately dial into what we were looking for and showed us the bed of our dreams! (It was actually better than what we were thinking of). We were moving from Arizona to Connecticut and we already had sold or given away most of our furniture. We had the floor plans of the new home on my phone and she was able to upload them into her design software. After casually walking through the showroom she made a mental note of the prices we responded to. With our approval she presented us with furniture selections for our new living room, dining room and master bedroom. And she used the items she noticed we liked and added rugs, lighting and some accessories. She plugged the items into our floor plan to show us 3-d renderings of each room. It was amazing! We mentioned we were only taking a few pieces of furniture and she offered to plug them into the plan so we could confirm they we could fit- at no extra cost. We moved with confidence as a result.

We are in Connecticut now and couldn't be more pleased with the results. Nikki has been such wonderful surprise, resource and a caring, intuitive person. She is still helping us find solutions to questions...