My husband and I experienced a terrifying phone call that deceitfully claimed to be Geek Studio. Unfortunately, I fell for the phone call hook, line, and sinker. I allowed them access to my computer. Halfway through the call, I/we needed to call Geek Studio to temporarily turn off security. In doing so, I discovered that we were on the phone with a Hacker. He quickly turned from a pleasant caller to a monster who threatened to post pics of my husband and myself and informed me that he had access to EVERYTHING...phones, computers, bank accounts, EVERYTHING!!! During a three way phone call to Geek Studio with George (from Geek Studio), me, and the hacker, George calmly told me to hang up. He immediately started to work on stopping the hacker in his tracks. Although it was a little pricey, it was worth knowing that the hackers no longer had access to any of our information. Throughout the phone call, George continued to calm me down and ensured me that he would take care of it. End result--the hackers were unable to finish the job and ruin my life. Thank...
Read moreThis company is a fraud. When I called a phone number off of Google for my brother printer, they answered the phone and when I checked with brother later, they said they were not part of brother at all, and they referred me to a Microsoft partner, which, when I verified, they were not at all part of Microsoft. Before I would do any business with them I would certainly call Microsoft or brother to make sure it’s legit Google definitely lists a lot of companies under brother and it is not. they charge my credit card after they told me they were not going to charge me because I did not feel they were being honest to me Now I have to dispute their charge and get a new credit card. Do not trust...
Read moremy experience with Jeff to educate me about my computer and the service I purchased was done with what is in his soul - kindness, caring, listening to my concerns and his knowledge about what I just got. I want him to be recognized for all that he did for me. He can be an example to your other employees because he has made me feel that I will never have to worry about my computer. Living alone for 10 yrs. he gave me that your company will be with me. please make him feel very special when you recognize him because that is how he made me feel. Bless Jeff and...
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