IMT Chandler — Local services in Chandler

This place has been beyond disappointing. We were moved into a unit that they clearly knew had an ant problem. The ants were in every room and crawling on us and our kids. The second day being in the unit, we were on the floor doing homework because our POD hadn't arrived and a massive cockroach came scurrying across the floor. We caught it and put it into a bag to show the office. When I went down to the unit Esther was extremely dismissive. I asked to talk to Thomas and his immediate response was he heard I made a big deal about the ants in our unit earlier. He insisted that all of these issues were normal, but I told him I spoke with our neighbors and the lady below us said she has extremely bad ants and roaches that come out of her dishwasher, sinks, and cupboard. I told Thomas we've seen four roaches in the two days we had been there and we took pictures of them all. I also told him that when I came to pay my rent their leasing agent told me, without me asking, that the other units surrounding us didn't have evidence of roaches, but our neighbors below did. I had already spoke to all three people around us, and knew that, but Thomas insisted that was a lie. I asked him to have his staff come in and talk to us and he wouldn't. Fast forward to last weekend. There was a loud sound coming from the guest shower. It sounded like it was in the wall the first night and then the second night I noticed brown water dripping from this open hole in the ceiling. I had called the office Saturday afternoon to let them know we'd like someone to check it out, as it sounded like an animal trapped in the wall. I was told they are backed up with leaks from the storm and they would be by tomorrow. Unfortunately the sound kept us up and I ended up calling on call at 1030pm. We were told the sound was because of the AC unit and it was normal. JR was very kind, but that absolutely is not normal. It's a shame because the community of people who live here are great. The amenities are nice, but the pool lights have been out for a week. The trash service you are forced to pay for is always a hit or a miss. JR is the only staff member we've had a positive experience with. Esther never says hi and gives the coldest stare when we pass her. That certainly was not the vibe when she was handing us our keys and begging us for a positive review. Thomas appears to be a nice guy, until you bring something to his attention and he becomes hostile. The team in general seems to lack communication. Thomas refused to give me his bosses number when I asked for it. He laughed it off when I said I'm allergic to roaches and when I told him roaches were coming out of the drains he said plug them. I told him they are coming out of the drain holes in the bathroom and waited over a week for a solution just for him to tell me they couldn't come up with anything. He said we could plug them at our own risk and I said I don't accept that. He then said and I quote, " I take it back. I was just trying to be a cool guy. You can't plug them. Please don't hold that against me. You have to leave the drain holes open. In case of a flood." Ar that time I said I needed to leave because my blood was boiling. I said it wasn't acceptable to be unprofessional as his team has. I was supposed to follow up, but we just moved here from a different state and it's been a struggle just getting adjusted let alone pushing to get out of the ghetto apartment. I could go on and on, but the last two things I will say is we have a bearded dragon. I told the office about when signing the lease. When I asked if we needed to note her on the lease, Esther said she didn't see anything, implying that we are going to pretend Olivia didn't exist. I said I wasn't comfortable with that because we want to be in compliance. Olivia was never noted on the lease. I've been in this industry for 10 years and I have never encountered such unprofessional staff and poor...

I loved living here calling it HOME with great people and management by GreyStar!!

Until this new management came in Shelton Cooke and took over with the new employees who have such rude attitude and gave us the look of not wanting to help when we ask questions. Last night I went and bought groceries and didn't have an open area that's near our apartment. (Our assigned parking is 2 buildings past our building) So....I parked my truck in a covered parking next to my apt building so my kids can help unload groceries before I move my vehicle. I started dinner put groceries away. Same time I wasn't feeling good at all. Just as grabbed my keys walked out the door to move my vehicle and to see my vehicle gone!!! Called the police and they told me management onsite called and reported the vehicle to be moved parked in wrong assigned parking. The bs part on site manager knows who we are and she could have at least informed us through phone call or simply knocking at our door. Or the proper way would have been to tag the vehicle. Especially if we've been residents for a year now. Old management always accommodated everyone here as family! This new company treat us like they don't want to help. My husband and boys were kicked out of the pool area couple days before this happened also. Told my family that "the pool was closed and you have to leave now". Without explaining why!!! Pissed me off! Then after 10 minutes later we see Caucasian family who went into the pool while she told us it was closed but nope she was there walking around the pool smiled and walked out from the pool not even telling the family the same thing she told my sons and husband!! Because we are native Americans we are descriminized by onsite managers,it hurts and obviously isn't right! But they seem to get away with it all the time. We never had any issue with the old management until now with new management here. I have yet to report to owner because she tells me they don't answer calls they go through her to pass onto owner! Which is bs! At first I did recommend friends of friends that living here was nice and prices were reasonable but not after all this happening here I told them immediately and decided not to even ask about touring the complex. When looking for a home to live especially in a community owned by a professional establishment you want to be treated like family and feel comfortable living there but after this new management took over all that is gone! Sad to see my children living at a place like this to be treated with discrimination which their too little to understand or know what that means. I would never recommend this place to live even if the price is reasonable. With our personal experience here with new management I wouldn't want any other family to ever feel the way we do and going through with employees who still don't know the meaning of treat others the way you want to be treated. Their supposed to be professional, helpful, curtious, understanding, and reasoning. Not the opposite! Im happy our lease is almost up leaving from here is the best choice after being...

I was a current resident at Palm trails unfortunately it didn't last long. This is not a place to live if you have children. There are no designated spots where kids can play, sonthere for you have miserable residents that constantly complain. Naturally the office is going to side with them which equals a problem for you. I work Monday through Friday got off of work and received a 5 day notice to get out. The unprofessional office staff never contacted me directly they sent their maintenance crew to talk to my 13 year old daughter..STRIKE #1. After I received the 5 day notice I contacted the front office, she tells me my son damaged property in one of their lounges, me still clueless as to why it wasnt brought to my attention. Why did the office send adults to talk to a child,never saw any proof. I was told my son pulled the camera out of the wall ,other residents that had been to the pool and looked through the window advised me that there was no damage. I contacted their new property management shelton- cook...of course they sided with their unprofessional team,and I moved. Even after I was out they still tried to take me to court to get an eviction on my background mind you again I had already moved out paying almost 1400.00 to get a slap in the face. I had a dented refrigerator that never got replaced and it takes them forever to fix things. Not sure how they run their business but now I see why they have switched management so many times.. Go spend your money elsewhere !!! They run the front office like Trump does the white house a female hiding behind her desk making peanuts think I g she...