Von Hanson's Meats & Spirits — Local services in Chandler

If you are looking for places to process meat, skip this one. I have always gone to Millers in Queen Creek but they were closed and I needed to get some deer chilled asap. What a mess! The retail portion might be acceptable, but the processing side is a complete joke. I had three deer to drop and the issues started from the directions I received on the phone. I let them know I was pulling a very long trailer and asked the best way to pull in to be able to get out easily. The guy on the phone said to pull around to the back of the building.....which was a U turn and then a dead end. For those that pull trailers, you know this isn't a good scenario. It then took about an hour to get everything written up which wasn't that big of an issue but the price came out about twice as much as what I was quoted on the phone due to the fact that they did not inform me that they had minimum order quantities on sausage, brats, etc. Still not that big of deal but disappointing. Then I got the call that the deer were done and went to pick them up. When I got to the store, only 2 of the 3 were done......and they could not find the steaks from one of the 2 that were done. I waited over an hour and they still could not find the rest of the second deer. At this point, I decided to return later which they said would be fine since I had to pick up the third deer anyway. I got a call the next day that my order was ready and that I needed to pick up immediately because they were out of room. Luckily, I questioned if the third deer was done and the verified it wasn't and said they would make a note on the ticket that it waiting for completion. A few days later, I got a very aggressive call that I needed to pick up the deer as they were out of room. I told them about the issue and that there should have been a note on the ticket but there wasn't. They agreed that I could pick up complete and said they would make sure to note it on the ticket. A few days later, I got a demanding call from the manager informing me I needed to pick up the deer immediately I informed her of the situation and told her to call me only when the third deer was done. About a week later, I got the call that the third deer was done and that they had found the steaks from the second one so I headed back for another 60 mile trip. When I got there, they could not find the first two deer and I waited about an hour for them to look for them. The guy helping me continued to vent about how crazy and packed it was because "you hunters bring all of your meat at the same time". I informed him that is why they call it "hunting season" but he didn't seem to care or understand. After about another 1/2 hour of waiting, they found the first two deer but could not find the steaks again. At this point, I was very frustrated and was just going to leave and follow up with someone later Then, a bag of steaks that was torn open was "mysteriously" found. It had about 1/4 of the amount steaks that the other two deer had. Not sure what happened but I think someone else might be missing a few steaks. Never, EVER going back...

F for FAIL. I cleanly killed a mule deer in January '19. Caped it and brought a beautiful clean 100lb carcass to Von Hansons. Told these guys I wanted my BACKSTRAPS in STEAKS, the hind quarters in jerky strips and the rest ground with pork fat for sausage and ground venison. SIMPLE right? Well they screwed up! NO STEAKS among other things! I'm no city slicker, I've been to real mom and pop slaughter houses before. Von Hansons could learn a few things. 1 Packaging: Thiers sucks. Maybe they effed up and knew it so the did the laziest package job ever. 2 Labels: The only thing I brought home and knew what was, was the Italian sausage. Nothing else had a label. 3 Portioning: Every tube of ground meat was too much weight. Ppl would rather open one or two tubes and use all the meat. Rather I had to thaw one eat a portion and either keep in fridge or refreeze. In addition to the two previous issues all my "cut" meat was in 4 rather largely portioned bags. It took until just today as I write this to know that I had no steaks because I gave these guys the benefit of doubt....Now after finally thawing the last bag of cut meat did I truly find out that all my cut meat is cut into jerky strips. Truly my heart sank as all the hope I had literally drained while picking through the bag of thawed deer meat which was cut into jerky strips.... So needless to say save yourself time and money and go somewhere else. Dont shop for meat here, it's way too expensive for what it is. Dont buy beer or wine here, it too is priced above what it should be. AND DEFINITELY don't go here to have anything cut because they will only disappoint you....

This was not a good experience. I called ahead of time to see if they had a whole tenderloin, beef tenderloin, they told me yes. They told me $28 a pound. When I got there the room smells awesome. I thought this was going to be a great experience. Then the clerk, a young man, brought out a less than 4 lb tenderloin. He told me it would be $37.99 a pound. I looked in the cooler and they had already cut up filets for $36.99 a pound. I asked him about it and he said well that $36.99 was wrong. And he scoffed at me saying it's only a dollar difference. He was cocky and rude. Another lady that was there who seemed to have some managerial or ownership interest told me that the pricing had not been changed for over a year. Well if that were the case they never changed the price in their showcase. It just seems shady as could be. I looked at the beef jerky and it looked awesome and I was going to buy some in addition to a 5 lb tenderloin. I ended up getting the tenderloin at Fry's for substantially less than the tenderloin they had laid out there. So I guess it was a godsend in the end. It seems to me some business protocols need to be explained because this was not a good discourse in front of a bunch of other customers that were standing there. It was far less than...