Best Buy — Local services in Charlotte

I cannot in good conscience give less than three stars because my final interaction was with the manager Bren, who did provide great customer service and ended up resolving my issue. But I also cannot in good conscience give greater than three stars because of everything that preceded that. A few weeks ago, I bought my computer at this Best Buy. I explained that because I travel with my computer my charging cord often gets damaged and only wanted to purchase the computer if I could purchase another charger for it there and was assured that I could do so. Sure enough, this morning I needed to buy a new charger. I waited in line for someone to help me and explained that I would have just gone to the department and picked up the charger myself but wanted to make sure that I got the right one and that's the reason I stood in line. A young guy walked me over to the department, picked up a box handed it to me and when I looked at it, I said, “Are you sure this will fit my computer, my plug-in is square..” and continuing to show him the receipt for my particular computer which I was holding in my hand. He pointed out that one of the ends was indeed square and added “yeah, it's a Lenovo.”

So I went back and stood in line again, purchased the charger and went home only to discover that the one square was too big for my computer, so I drove back over there. The same guy told me that unfortunately that was the only thing they had. I began to explain why I did not think that was correct and he reluctantly agreed he would be over there in a few minutes but went to help another customer and asked me if I would take the charger I was returning back over back to that department for him! At this point my irritation was beginning to build so I turned around and saw him talking into his head buds and began walking toward him to explain why I’m sure they must have it (I didn't see that the customer he had gone to help was still standing there so I came around the corner and upon seeing the customer, I apologized to that customer-because after all he had no way of knowing and it wasn’t his fault the employee with lousy customer service skills had decided I wasn’t worth his immediate attention). Oh and by the way, the guy providing awful service-who had just basically shooed me away, said, "I'm helping him right now," which might have made perfect sense had he not just deserted me to go take care of a different customer. It was also at that point that Bren, the manager who ended up helping me was walking that way. I heard the employee say to Bren in the headphones, “she’s pissed,” and noticed that Bren, who later told me that he had already recognized the inappropriateness of the situation, ripped the earbuds out. I then explained the situation and why I had every right to be “pissed” and Bren took me right to what I was looking for and then back over to the customer service side and checked to make sure that the charger was the right one (as I had brought my computer with me this time). Indeed it was (validating that the other guy was both clueless and more importantly, careless), and Bren even matched the price for me. I also explained to him how bad I believe the customer service at that store has gotten. The employees will sometimes give you an answer (which often turns out to be wrong) just to get rid of you or ignore you altogether. But as I explained to Bren, I had not complained or reviewed, because the person from whom I had bought the computer on my previous visit, had been great.

Bren explained that they were working on improving their customer service. I hope that is the case and appreciate that there was at least one person in the store today who knows (and practices) that a little common courtesy...

Went today to GeekSquad to get some help with a PC I'm building and not only did I get kicked out within two minutes for saying Im not incompetent but they kicked out the person with me who was shopping separately. All they knew was that when you hit the power button it wouldn't connect to a monitor at all you would only get a black screen and that we needed help mounting the cpu cooler because we could not find the right mount even after ordering one online. In the description to tell what is wrong with the pc it's not long enough to give hardly any context to your problem other then the bare minimum the reason i explain all this is because the first thing out of an employees mouth was "I bet you fried the cpu" and when i responded i really don't think so we kept it on for less then 10-20 seconds at a time im not incompetent he instantly kicked me and the person i was with out of the store and muttered something else under his breathe as we were leaving. Not only did we not have the pc on long enough to fry the cpu but pcs have built in methods to shut down the pc if your cpu gets to hot as not to cause damage to the cpu especially if you don't have a cooler mounted it will cause it to shut down so much easier and we never experienced this also to actually damage the cpu and it would have most likely booted to bios at least once if i actually fried the cpu but it never once worked (sorry for the rant) all of this to say i was worried about using geek squad because i have heard they can be judgy and make you feel less then them and that was my experience today also it makes me feel like the person who kicked us out doesn't even really know what they are talking about and where extremely rude...

Spent a small fortune at this place - and then received pretty poor service. Had a number of issues - bought a laptop, didnt use it for a bit - even after repeatedly telling the salesguy I needed office, etc. loaded, the laptop apparently didnt come with it. Then, bought 4 TV's - the last one was an 'open box', the salesguy (really nice guy) said we could have the two open remotes - we left, the remotes were not packed so I went back the next day. I was told that I could not have them - that they threw them out instead - manager's orders. Really..said they were going to give them to me. Bought one of the TV's off the wall (OLED, fkking expensive) - and these doooshes couldnt simply give me the remotes - threw-em out instead. Nice. Lastly - that garbage HP laptop I bought 45-days ago - I've used it a total of 5 times - screen is popping out, power button wont press. its jammed. Brought it in...the metal does look bent. However, I've never dropped this laptop - ever. in and out of a laptop bag 2-3 times. So, thats gonna be $35 plus whatever it costs to ship/fix/etc. Manager I talked to was dismissive of me, could care less that I've spent around 7,000 at the store during the past 60-days...wouldnt stop inferring that I dropped the laptop...guy couldnt even have one of his guys take a quick look at the darn thing. I'm returning the last two tv's on the 29th day - Oh yeah - when I bought the OLED off the wall, they packed it like a bunch of morons. Didnt even cover the bottom with wrap..then loaded in onto one of the dollies, resting in on the uncovered TV - idiot could care less - . AMAZON -...