Cold Stone Creamery — Restaurant in Charlotte

I'm not sure what all the negative reviews are about but I have visited this location for the past two months ordering ice cream cakes for special occasions. From start to finish the ordering process was a breeze. I spoke with Malik--Shift Manager (there are 2 Maliks there but the one I am referring to is a shift manager) and he was more than accommodating and took my order precisely and even explained all the options, which were very many. The first cake I ever ordered and received from this store was absolutely delicious and Malik created it exactly in detail the way I wanted. He was courteous and absolutely the sweetest person to speak with. He made me like I was the only customer he was interested in and made me feel at ease that I was going to pick up a wonderful birthday cake. He was right!! it was absolutely delicious and looked beautiful. I have placed other orders for cakes at Brusters, DQ, and even tried HT and others in the freezer case. None of these even compared to Cold Stone cakes. I recently ordered another birthday cake and specifically asked for Malik-(Shift Manager). Once again I received the same courteous and caring person taking my order and making my cake. I picked up the cake myself just to meet Malik and tell him in person how great he has been to me. There were quite a bit of people in line ordering items but you have to understand these employees are doing the best they can and as quickly as they can. There are quite a few items people order that takes time to create and rushing to make it does not help. So be patient with these employees and think about it's not only scooping that they are doing. As for the cleanliness of the restaurant, I am very particular about cleanliness and where I eat but I found nothing wrong with the interior of the dining room. Everything looked clean and the employees were going as fast as they could to make specialties and deliver ice cream. Thanks Malik for a job well done and making my cakes exceptionally delicious and beautiful!!! I will be returning to your store...

Me and my roommate been going to that location for the past 2 1/2 years but tonight July 5th 2014 we received the worst customer service ever. We went in to purchase some pre-made ice cream cupcakes for his birthday and walked up to the register to get waited on. There was a young couple in front of us. Once the cashier finished with them she just walked away and never came back just to go and talk to her co-workers behind the line. My roommate and I made contact with several other employees behind the line and not once did anyone of them acknowledged us. Then several minutes later a young lady came down to where the register was located and turned her back towards us to do whatever she was doing behind the counter. After two minutes she turned to us and bluntly and rudely asked "Did y'all want something"? With that attitude we decided not to spend our money there anymore. We put the cupcakes back in the freezer and left. I thought Cold Stone Creamery pride themselves on good customer service. Well tonight proved them wrong. We will never ever go back to that location after being...

I ordered a custom cake on Friday afternoon for a Sunday evening pick up. I was called on Sunday at 4pm because the gentleman who took my order could not remember what cake I wanted inside. I had 4 four missed calls from them and when I called back only 3 minutes later he explained that when I placed my order he was busy with customers and couldn’t remember. And then asked if I could delay my pickup by 15 minutes to ensure it would be cold enough. At 6:15 (the rescheduled pickup time) he called me again telling me their freezer was warm and it wasn’t getting cold and asked for an additional 45 minutes. I told him fine, 7pm I will be there. He then corrected it again to 7:15 for the new pick up time. When I finally received my cake and we tried to cut into it it was so warm that the filling in the cake squeezed out. After hours in our freezer it was FINALLY ready to eat. For a cake that I paid $40 for I was EXTREMELY disappointed in the service and will driving to a different one and would recommend everybody...