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Leesah M. ConnorLeesah M. Connor

If I could give this store a 0 I would. The lack of accountability or knowledge about store processes and procedures is baffling to me. On 02/02/23, I came into this store to have two prints matted and framed. I brought in my own previously purchased frames. I was told that my prints would be ready around noon. I called in at noon and I was told they were not ready. I called two more times up until 5:30pm when I was initially told that my prints were not there, then I was told that the mats that I had picked out were not there. I spoke to the store manager, Damian who advised that immediately after I left they fired the young lady in framing. He stated that he asked if there were any projects that were pending to be completed and the store manager directed staff elsewhere. Fast forward, the mats that I picked out, I’m assuming was sold as the young lady did not pull them from the shelf. I was told they would reach out to another store to find the mats in which they were able to get them from the Matthews store. 02/03/23 at 9am, I received a call that my prints were somehow damaged and that they could try and fix it (tape was placed on the front of the front of the picture and someone who had black ink on their fingers touched the front of the image and damaged it). I came in and they tried to wipe off the tape residue and ink print but it further damaged the print. I was told that they would have to file a claim, BUT could not tell me what the turnaround time or the process was. I left the store and I went to have my images reprinted by UPS. I brought the images back to the store on 02/03/23 at 5:52pm. It is now 8:20pm and I’m standing in a closed store. We went from my images being ruined to the glass/plastic in my frame being damaged. The store manager Robert, didn’t seem to care much from what I gathered as he pretty much dismissed the manager and stated he was not in a place to take a call; although he had literally just hung up with her. I was supposed to be out of town at this moment as these prints were for my mom who reside 4 hours away. Not only did this fiasco derailed my trip; however it costed me time and money. While I stood in his store after closing with my 3year old in tow- Robert sat at home or at dinner with his family with 0 regard for me being away from my own. I am utterly disgusted and disappointed with the service by him as he is the store manager. The staff inside were very apologetic and were baffled at YET ANOTHER issue that I’ve experienced with framing. Robert, maybe it would be good practice to make sure you are aware of what all needs to be completed in a department before letting someone go- or at least put someone in place to assist in the interim. Update: I spoke to the store manager and he was very apologetic and there seemed to be a disconnect between what was communicated to him and to me while I was in the store. My prints were damaged and I had to order new ones. They did fix the issue with the damaged frame and upgraded the glass; however MY CLAIM IS STILL OPEN and there has been very little movement!

Sarah MosleySarah Mosley

I’m completely crushed by my experience at this location. I’m disabled and have been wanting to visit hobby lobby for over a year. Today it took 2 buses and I finally arrive but my phone is dying FAST !! Once I realize while in the fabric department i quickly try to find an outlet. The nice lady in fabric said she didn’t have one but to try in the frames department. No one in frames so I went up to the cashiers and waited patiently then told them my situation. I need my phone to track the bus and to shop. They offered no help but plenty of dry attitude with no empathy for my situation. The cashier was clearly irritated and called a manager over -she didn’t care to help either. They all said there aren’t any outlets. I asked the manger could I give my phone to her and she can take it in the back office and let it charge a little. She told me no she can’t do that. So I left the front of the store trying to figure out how to use my phone to help me shop for what I need and praying my battery last until I can safely get on the bus . Thank goodness for their lamp section- I stumbled upon while looking for outlets. I also saw that there are open outlets on almost EVERY pole it’s just higher up. Needless to say I go to check out and saw the same lady who stated she didn’t know where any outlets were. I gave her the benefit of the doubt that she actually didn’t know so I say real friendly like that I found one and there on every pole(in case another customer is in my situation) Again I’m met with an attitude and dismissed. Sadly she’s also the one who handled my purchase. I felt extremely unwelcomed from the manger and staff. The vibes weren’t what I expected. I REALLY wanted to enjoy my outing but how they treated me changed my entire mood. This is my favorite season for DIY and while battling cancer I just wanted to have this day and enjoy the colors, decor and variety in store. I hope the workers and manager really evaluate how they handle paying customers or just humans in general. You never know how bad someone may need just a little kindness or help goes a long way. Hobby lobby customers clearly come to experience the store and the many gems it offers. The 1st experience walking through the doors or with staff should be warm and welcoming. I traveled for a horrible experience.

Akshat KumarAkshat Kumar

I went into this Hobby Lobby location(right next to Ikea) in Charlotte not knowing much except that this was a crafts store with a myriad variety of items, and was pleasantly surprised. This is America at its finest—aisles and aisles filled with items which seem interesting to peruse if you’re feeling bored, and some such items might even interest you enough to buy them. I saw stationery, paint supplies, party supplies, yarn, mirrors and a bunch of other stuff including some vintage items. Quite a few items were on sale as well. This is a pretty huge warehouse that one can spend hours at. There are restrooms inside which were clean when I visited. Sufficient parking is available inside and the store wasn’t busy when I visited on a Saturday evening. The staff tries their best. I’ll be back here to peruse and marvel at one of the many interesting stores that America has to offer.

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Reviews of Hobby Lobby

4.5

(1,208)

3.0

2y

If I could give this store a 0 I would. The lack of accountability or knowledge about store processes and procedures is baffling to me. On 02/02/23, I came into this store to have two prints matted and framed. I brought in my own previously purchased frames. I was told that my prints would be ready around noon. I called in at noon and I was told they were not ready. I called two more times up until 5:30pm when I was initially told that my prints were not there, then I was told that the mats that I had picked out were not there. I spoke to the store manager, Damian who advised that immediately after I left they fired the young lady in framing. He stated that he asked if there were any projects that were pending to be completed and the store manager directed staff elsewhere. Fast forward, the mats that I picked out, I’m assuming was sold as the young lady did not pull them from the shelf. I was told they would reach out to another store to find the mats in which they were able to get them from the Matthews store. 02/03/23 at 9am, I received a call that my prints were somehow damaged and that they could try and fix it (tape was placed on the front of the front of the picture and someone who had black ink on their fingers touched the front of the image and damaged it). I came in and they tried to wipe off the tape residue and ink print but it further damaged the print. I was told that they would have to file a claim, BUT could not tell me what the turnaround time or the process was.

I left the store and I went to have my images reprinted by UPS. I brought the images back to the store on 02/03/23 at 5:52pm. It is now 8:20pm and I’m standing in a closed store. We went from my images being ruined to the glass/plastic in my frame being damaged.

The store manager Robert, didn’t seem to care much from what I gathered as he pretty much dismissed the manager and stated he was not in a place to take a call; although he had literally just hung up with her.

I was supposed to be out of town at this moment as these prints were for my mom who reside 4 hours away. Not only did this fiasco derailed my trip; however it costed me time and money.

While I stood in his store after closing with my 3year old in tow- Robert sat at home or at dinner with his family with 0 regard for me being away from my own.

I am utterly disgusted and disappointed with the service by him as he is the store manager. The staff inside were very apologetic and were baffled at YET ANOTHER issue that I’ve experienced with framing.

Robert, maybe it would be good practice to make sure you are aware of what all needs to be completed in a department before letting someone go- or at least put someone in place to assist in the interim.

Update: I spoke to the store manager and he was very apologetic and there seemed to be a disconnect between what was communicated to him and to me while I was in the store. My prints were damaged and I had to order new ones. They did fix the issue with the damaged frame and upgraded the glass; however MY CLAIM IS STILL OPEN and there has been very...