Savory Spice — Local services in Charlotte

This is regarding online ordering:

I have been ordering from Savory Spice for many years. Last year, they advertised a Black Friday sale that simply said "Spend $100, Get $100". Great! It's the holidays, and these are good gifts. I purchased a gift set and waited for the code, which didn't come. Customer service informed me the $100 credit wouldn't be available until January. This was misleading when advertised as a "sale", but I figured I would wind up using the credits later on, and I went ahead and purchased another $100 gift bundle.

Now I am trying to use the credits, and I've been informed that they are issued in $20 increments - ONE per order. I wrote to customer service because this is super inconvenient, but also prohibitive. Many of their items are more than $20. So anything I want to purchase over $20 (vanilla extract, gift sets, etc), the remainder has to be paid out of pocket by me despite having $200 in credit with the company.

While they did send me a shipping code to use, they were entirely inflexible. Using the credits is labor intensive and restrictive to certain items, and I've had to go through and choose things based on price to add each cart up to $22, apply the codes, and then still pay the remainder.

I'm extremely disappointed and I am no longer a Savory Spice customer. I will source herbs and spices from a company that values their customers and doesn't play cheesy games...

If you only cook one meal a week you still have to visit this store. They have very fresh base spices (basil, oregano etc). They also have exotic spices Mexican, South American, Caribbean, Middle Eastern, Indian and more). They also carry incredible spice blends that create incredible dishes with just a shake of the jar. Amaze your family and friends with great tasting meals. Very reasonably priced and super fresh. Can also find ingredients for cocktails. Its an Alice in Wonderland place. Step out of your comfort zone and try something new...

What an exceptional place. I love coming into Savoy. The staff is always helpful. If you are looking to experiment or create a stable this place is wonderful. I love building my spice cabinet to create and cultivate unique dishes. The freshly milled spices help dishes come alive. The seasonings are color-coded, and they are lined up based on their specific use in geographical locations. So, now you don't have a reason not to try that amazing Indian dish or complex Asian fusion creation you...