Vin Master — Restaurant in Charlotte

I attended the Rosé Festival on Saturday, May 18, 2019 and it was one of the worst experiences I participated in while in Charlotte, NC. This was supposedly their third year of having the event, but you wouldn't know it by the lack of organization and false advertising they supplied. The tickets with tax were a whopping $37 compared to the $30 ticket price from previous years according to my google search. When we arrived, we were given plastic taster cups instead of wine glass, they could have at least supplied with the ticket that was purchased. The selection of Rosé was sub-par considering they only had dry wines and no sweet. Even the Rosé vendors agreed with the lack of variety that was supplied. The event advertised a BBQ and buffalo wing buffet from 4-6 PM. We arrived at 4:15 PM and there were no wings to be found. After talking to the event coordinator, I was simply told " Sorry dude, we don't have any more" I calmly suggested that next time if they do not have enough food to feed the crowd, then don't advertise it and let it be a surprise for the guest. She said " well we got to do something to get the people out". Clearly all this establishment wants is the money and don't care who they screw over trying to get it. The popcorn, chocolate and cheese tasting was a disorganized and disgusting disgrace of a display. Needless to say, we left after 30 minutes. I do not recommend this festival to anyone nor do I recommend this establishment being that they can care less about...

(08/25/21) Vin Master is a personal favorite of mine. I am happy to see it busy and bustling. I understand that as it acclimates to the areas growth during trying times experiences can falter.

Aside from a general lack of acknowledgment overall - we still enjoyed our visit here. Until our 5th glass of wine for the table came, unenjoyable. It was sharp, vinegary, turned. I told our waiter that we've enjoyed every wine so far but this was was the aforementioned, impalpable. I asked if we could switch it out in which they said "normally, yes. But since it's 1/2 wine night, no."

This was the most crass response to a customer's concern and experience that I can recall. Unprofessional and tasteless, and the service that followed the interaction matched the energy.

I reached out to management and was met with constructive feed back and conversation. It's always good to see a place open to critique and initiative to implement a way to better an experience.

I'll certainly be back to give...

Online it said to bring your own food, so we did. We ordered wine and a pizza since they gave us a food menu, we felt bad since we brought food we orders some. Our server was super rude the whole time. When we asked about the pizza after 45 minutes or how to get another glass of wine at the bar or at the table… the SAD EXCUSE FOR AN OWNER (who we didn’t know was the owner) snapped at us letting me know what a bar is and that’s how a bar works. She actually made fun of us. (Not knowing that I have ran bars and I am a licensed, professional and certified bartender) Then, after almost two hours, she suddenly told us no outside food was allowed and was even more rude. We would’ve followed the rules if she’d said something earlier, but instead it was just bad vibes. I won’t be going back.

NONE OF US WILL and WE WILL BE PASSING THE WORD AROUND ABOUT HOW YOU TREAT...