Wells Fargo Bank — Local services in Charlotte

I’ve been to this branch 3 times and once waited about 20 minutes and the other 2 times I had been here Ive had to wait in a line for nearly 30 mins. This last time I went is the reason for me writing this review because it is just crazy the way they treat customers. This last time I was the only person in line and still nearly waited 30 min while one teller was serving a couple. I could see many people walking around in the back hall through the door where you can see the drive thru teller windows and even one person that came to the front twice. Not once did anyone that looked at me ask if I needed anything or offered to help until after I had been standing there almost 30 mins looking very impatient by my look and actions. Some lady did finally come to me and ask what I needed and then said the teller would be with me in a moment and then I told her I had been waiting there already almost 30 mins watching everybody else just walk around and socialize with each other and it is crazy that for me being the only person in line waiting like this with not one person to approach me like in the other branches I’ve been to (I don’t bite my tongue I tell people how it is) that’s when she said to write down my name and how much I needed and give her my card and ID. She then went and did it somewhere in the back. So much chaos for something so simple. I don’t know what’s wrong with the people here. If I could go to a different branch I would but this is the place I HAVE to go to once in a blue moon. I hope this gets someone’s attention. So they can correct the way they handle customer service. I would have given one star because even though it took nearly 30 mins for someone to get to me I ended up giving 2 stars for the lady that did FINALLY approach me and take my info to the back to get it done ASAP for me. That’s still not...

I usually have a good experience with my easy transaction but I was disappointed on my last visit. There was only one teller available and she was tied up with miscommunicating with a customer's detailed request. I saw a customer come in the door and was helped immediately. I walked over to the sitting area and sat to speak with an associated. I could see and hear two associates having a personal conversation about airplane flights. The one associate standing in the office in clear view glanced my way a few times but continued to laugh and chat. I decided to stand up and get in view of the associate sitting behind the desk. No acknowledgement. After their conversation, the associate standing wrapped up the convo, walked across my view to the other side to his office. Still nothing. I walked out. Looking at the other reviews, I can now see this service is their standard. My business is...

This review has nothing to do with this branch, however I could not find where to leave a review for Wells Fargos Customer Service via phone. I called regarding a charge on my account that I didn't authorize, they said it was a claim fee for filing a false claim. I tried to explain to the agent that the claim wasn't false, rather a misunderstanding between me and the merchant which has been resolved. When I tried to ask the agent if they would be willing to waive the claim fee he began to belittle me, told me all the things I did wrong and talking over me. I finally gave up and hung up the phone. I have never felt so degraded in my life. I am a single parent and $60 may not be a lot to some but to me it's the difference between having groceries for the week or not. As soon as I am able I'll be closing...