KAY Jewelers — Local services in Chattanooga

I had an 2/26/25 appointment for an inspection and cleaning nof my jewelry (that includes a considerable number of pieces). This was at the Hamilton Place Kay's in Chattanooga, TN. Most of the times that I have been to this Kay's in the past (with the exception of when I bought this jewelry from Mandy who worked at the Hamilton Place Kay's many years ago), the employees have exhibited behavior of being annoyed and frustrated even when I had an appointment. I realize that it was not a fun task but it is a Kay's requirement for the warranty. HOWEVER, on my 2/26/2025 appointment, I was met by the store manager, Katherine Catania and her Kay's employee Kris who actually greeted me initially as Catherine was busy with another customer. I told Kris I had an appointment for this time-consuming task. I was very pleasantly surprised that he was very polite and actually happy to get to work on inspecting these pieces. He was also very organized and did everything in a systematic method so that the jewelry went back in the container it came and didn't get them mixed up. He was exceptionally polite and kind! His behavior was exemplary and I was so pleased that he was there for my appointment. Then, his store manager, Katherine Catania came over and began assisting Kris. She too was exceptionally polite, sweet, and not the least bit frustrated at having this task to do. I could not possibly brag on them enough! When I mentioned that these required inspections have not been viewed as a pleasant experience to many of the previous workers, they both were shocked. These 2 Kay employees were excellent and I wanted to commend them to Kay's management because of their exceptional behavior! I could not have been more pleased!! Please ensure that Catania and Kris are recognized for their exemplary customer focus and politeness! ...

I want to start this by saying WILL IS AMAZING! We went into Kay’s not expecting to purchase anything or even imagine finding the engagement ring I was hoping for, and within minutes of talking with will, not only did he tell me my ring size (which I had no idea what it was and before we even sized my finger), but as I was describing the type of ring I liked, he walked us over to the counter, pulled out a ring and that was that!!!! We bought both a wedding band and an engagement band that we had a special diamond put on. I encourage everyone to ask for WILL if your going to Kay’s, he works out of the Cleveland shop as well! Unfortunately a couple months after receiving my engagement ring (took several weeks for it to come back due to resizing and adding my diamond) a small diamond had fallen off. We took it back to Kay’s, and were told it would take up to 4 weeks to get the stone put back on, will happened to be there that day, stopped what he was doing, came over took a look, and short story later he is getting it done in half the time. We couldn’t be happier with our purchase and Our experience thanks to will!!! Had will not been there that day we probably would have kept on browsing to other stores. Also they did the WHOLE TIME while we were there keep to the CDC guidelines of wearing masks. Unfortunately to those of you who expect them to stand 6ft back while trying to show you merchandise, well that’s not going to happen at any store. Main thing is, Will is the best person to see for any of your jewelry needs and EVERY KISS BEINGS WITH K! Wish I could...

Store is not enforcing or even encouraging social distancing. My fiancé and I came in wearing masks as soon as they opened to buy a wedding band, and the store allowed a group of six young men not wearing masks to crowd into a small corner with us.

This store is small and should have occupancy limits in place to protect both customers and employees. Other stores in the mall have them, so why can’t this one? In addition to the entire group that crowded us in a corner, customers kept coming in during the brief time we were in the store and it quickly became crowded. Again, no social distancing was being enforced.

Additionally, an employee behind the counter took her face covering off in front of us and began chatting to the masked associate was kindly helping us.

Lastly, the hours listed online from multiple sources are not correct which caused us to have to find a creative way to burn an hour and a half while we waited on the store to open. Correct store hours are only posted on a handwritten sign hung outside the store itself.

Had we not known what band we were buying before we went in, there would not have been a sale that day. We were so uncomfortable there almost wasn’t anyways. Couldn’t get out of there fast enough. Very disappointed. I have always loved Kay since they honored a 60 year old warranty on my grandmother’s...