I have tried to resolve this privately but nothing is being done so here I am. Here is my original message I sent to their Facebook page: Perfect, thank you! My husband and I came to this location on Saturday January 14, 2023 around 2:10 PM. I walked up to the hostess, she asked how many in our party and if we had a reservation. I told her there would be two of us dining and we did not have a reservation. She thanked me for the information and advised us to allow a few minutes to be seated. We ended up waiting an hour and 20 minutes for a table. This was not an issue as there were several parties already waiting when we arrived to the restaurant so we understood. A few minutes after we were seated a polite waiter named Jayden D. took our drink order (2 sweet teas) and began explaining the experience since we had never eaten here before. He told us about the red/green block, the buffet, and the options we had for dining which included the buffet, or the buffet along with the different meats. My husband and I specifically came for lunch hours so we kindly asked the waiter if we were still in the timeframe of lunch. Jayden looked down at his watch and assured us it was still lunch pricing since it was 3:40 PM and lunch ended at 4:00 PM. We understood and agreed to both get the full Rodizio dinner. We went up to the buffet to get a plate and when we returned back to our table our red/green block was gone and our drinks were still not at the table. Approximately 10 minutes later our waiter walks by and states he forgot to put in our drink order. I advised him it was two sweet teas and no big deal. He brought us our drinks and another cube a few minutes later. We ate our meal, which was fantastic. The staff were all very nice and the food was delicious. Once we were ready for the check I placed the cube sideways as we were instructed to indicate we were ready for the check. Jayden D. brought us the check and my husband looked it over and politely asked one more time if our check reflected lunch pricing. The waiter states no, it was dinner pricing due to him not imputing our order into the computer until after 4:00 PM. We did not want to cause any issue because the restaurant was still seemingly busy so we simply paid the $104.86 and left. However I do not think this was fair to us at all. We entered the restaurant at approximately 2:10 PM, we’re seated an hour and 20 minutes later, assured we were receiving lunch pricing, and then brought a check for dinner pricing. It was not our fault he waited to put our order in until after 4:00 PM. I think a refund of the difference in pricing would be appropriate. I will attach our receipt below if you need to investigate further. The page responded saying the General Manager would contact me. A few moments later I received a message from the page again this time saying it is the current manager of this location, Eunice. She apologized and said she would work to fix this issue and asked for my phone number. I replied with my phone number and awaited a phone call. 1/17/23 6:53 PM i received a Facebook message asking if this was a good time to call. I replied yes. Never received a call. 1/20/23 11:16 AM I sent a Facebook message stating I never received a call and I got an automated response back. 1/22/23 7:56 PM I sent a follow up message on Facebook since I knew I was able to talk to a live person this way from previously. 1/22/23 7:56 PM i received a message back apologizing for the “lateness” of their response and that they would contact me soon. Signed “Marketing Manager.” 1/23/23 1:00 PM I received a call from Eunice - situation was explained and she offered us free meal vouchers for lunch or dinner. I accepted this and was advised to text my home address to the number that she called from. 1/23/23 1:12 PM I sent my address in a text. No response. 2/13/23 I sent a follow up text message since we had received nothing in the mail or responses back. Have heard nothing since. Make this right. ETA: I can see where my text message was read but never responded to.