Rodizio Grill Chattanooga Hamilton Place — Restaurant in Chattanooga

I have tried to resolve this privately but nothing is being done so here I am. Here is my original message I sent to their Facebook page: Perfect, thank you! My husband and I came to this location on Saturday January 14, 2023 around 2:10 PM. I walked up to the hostess, she asked how many in our party and if we had a reservation. I told her there would be two of us dining and we did not have a reservation. She thanked me for the information and advised us to allow a few minutes to be seated. We ended up waiting an hour and 20 minutes for a table. This was not an issue as there were several parties already waiting when we arrived to the restaurant so we understood. A few minutes after we were seated a polite waiter named Jayden D. took our drink order (2 sweet teas) and began explaining the experience since we had never eaten here before. He told us about the red/green block, the buffet, and the options we had for dining which included the buffet, or the buffet along with the different meats. My husband and I specifically came for lunch hours so we kindly asked the waiter if we were still in the timeframe of lunch. Jayden looked down at his watch and assured us it was still lunch pricing since it was 3:40 PM and lunch ended at 4:00 PM. We understood and agreed to both get the full Rodizio dinner. We went up to the buffet to get a plate and when we returned back to our table our red/green block was gone and our drinks were still not at the table. Approximately 10 minutes later our waiter walks by and states he forgot to put in our drink order. I advised him it was two sweet teas and no big deal. He brought us our drinks and another cube a few minutes later. We ate our meal, which was fantastic. The staff were all very nice and the food was delicious. Once we were ready for the check I placed the cube sideways as we were instructed to indicate we were ready for the check. Jayden D. brought us the check and my husband looked it over and politely asked one more time if our check reflected lunch pricing. The waiter states no, it was dinner pricing due to him not imputing our order into the computer until after 4:00 PM. We did not want to cause any issue because the restaurant was still seemingly busy so we simply paid the $104.86 and left. However I do not think this was fair to us at all. We entered the restaurant at approximately 2:10 PM, we’re seated an hour and 20 minutes later, assured we were receiving lunch pricing, and then brought a check for dinner pricing. It was not our fault he waited to put our order in until after 4:00 PM. I think a refund of the difference in pricing would be appropriate. I will attach our receipt below if you need to investigate further. The page responded saying the General Manager would contact me. A few moments later I received a message from the page again this time saying it is the current manager of this location, Eunice. She apologized and said she would work to fix this issue and asked for my phone number. I replied with my phone number and awaited a phone call. 1/17/23 6:53 PM i received a Facebook message asking if this was a good time to call. I replied yes. Never received a call. 1/20/23 11:16 AM I sent a Facebook message stating I never received a call and I got an automated response back. 1/22/23 7:56 PM I sent a follow up message on Facebook since I knew I was able to talk to a live person this way from previously. 1/22/23 7:56 PM i received a message back apologizing for the “lateness” of their response and that they would contact me soon. Signed “Marketing Manager.” 1/23/23 1:00 PM I received a call from Eunice - situation was explained and she offered us free meal vouchers for lunch or dinner. I accepted this and was advised to text my home address to the number that she called from. 1/23/23 1:12 PM I sent my address in a text. No response. 2/13/23 I sent a follow up text message since we had received nothing in the mail or responses back. Have heard nothing since. Make this right. ETA: I can see where my text message was read but never...

Party of 6, birthday celebration for two of us. Every year my mother and I celebrate our birthdays at Rodizio together. Hers is first week mine is the 4th week so we go in the middle of the month. Every year we have gone, typically we have several people with us as well. I have not received my birthday email yet and it’s never been a problem as long as I can show them I am signed up and receiving the emails. They have me fill out a form and as easy as that we’ve been doing this since The Hamilton Place location opened. It has never been a problem, until last night. Arrived got asked about drinks quickly. She brought drinks and walked away. Didn’t ask if we had been there before or if we were all getting full Rodizios, no words were exchanged. After 10 minutes my husband went a hunted her down because we also needed to mention the birthday coupons, as he did this as I mentioned to my mom that the manager that’s there now is a nice guy per previous interactions we’ve had with him. She was good with the birthday stuff like we do every year she had my mother forward her email and said she would bring me the form as I expected would happen. Things from there were good until it was time to pay. All of a sudden it was a problem with both of us were using the coupon and I couldn’t use it because I didn’t have it in an email yet. We had conversations prior to the meal to confirm this. As she went for the manager I read my mom’s email to make sure I had the facts right (see photo). This manager proceeded to argue with me (loudly) in front of other customers. I tried explaining the coupon says “within” 14 days it doesn’t say 14 days AFTER your birthday. He also said we could only do one per table, see photo, where does this say one per table? And we had separate checks, brought 6 people with us trying to have a celebration. He agreed to let it slide this time and I said there won’t be a next time. At this point my mom says, maybe you shouldn’t have said all those nice things behind his back. We will take our birthday celebration downtown or somewhere else going forward. From the beginning had the waitress told us we couldn’t do this and conversation could have happened maybe it would have been different. Or maybe we would have taken our $380 (approximate total with all 6 of us) elsewhere. All over $46! I won’t be going back, not even for a free meal, this place has gone downhill since the manager who came from Nashville left. I would not be going out of my way to leave this review had I been approached in an adult like manor to have a conversation be...

This used to be a favorite for me and my husband but just the other day we went and everything had changed and when we got back home as we drove from Knoxville we looked up if possibly there was an acquisition or something similar and it looks like 2 of the owners sold their share so now there's the one owner that has decided that all the meats need to be well done and asking for medium rare is a complete inconvenience. The salad bar is somewhat similar but the bananas that used to be carmelized and soft are now toasted and hard. The gauchos bringing the entrees were very sweet and understanding. They kept bringing the same meats That we had declined and when we mentioned that they didn't need to keep bringing those meets because we don't want them they said oh no we have to which made me feel bad for them because they could probably be restocking or doing their sidework or something else as the restaurant wasn't very full. I remember that we had a favorite waiter whose name escapes me as it's been a while but he was such an attentive server. This time we waited to get refills. I needed a water because I ate a serrano pepper but never got the water even after I mentioned it. Service was just completely sub par besides the gauchos who tried their best to bring what we needed. The restaurant sat empty the entire service which shocked us as it used to get busy closer to dinner time. Oh and the cheese on the salad bar had a slight film like it was being saved at the wrong temperature which is against health standards. A very different experience. I don't even think they do the birthday thing of gifting a free full experience when you visit, not even a free dessert-- even benihana gives $30 for your birthday. If anyone else has experienced this, Pigeon Forge has a beautiful Brazilian steakhouse-- Gaucho Urbano-- that's definitely...