Authorized Retailer UScellular & T-Mobile — Local services in Chehalis

Let’s face it, with technology these days nothing is perfect, and sometimes we get in a traffic jam during our rat race. It would be easy to have a bad experience getting a new phone; which by the way requires a considerable investment of time. However, every once in a while you will run into someone who is an obvious professional. Nowadays, customer service is a punchline in a bad joke. But, not if you deal with Candice @ the Chehalis store. She really works hard, is supremely knowledgeable and seems to honestly care if you’re happy with your experience. I really hope US Cellular looks at these reviews. It’s pretty obvious that Candice is a true professional and worthy of recognition. It would benefit US Cellular to have her run their corporate training program. Thank...

Came here to return a Netgear router for a disabled friend. I'm still standing in line after 30 minutes, only one person working for 6 people waiting in here. Very poor customer service!! 2 people actually left, l live 45+ mins away, not convieniant at all with this type of service! No restroom. He tried to multitask each time someone new came in on a Monday at 10am, but this is horrible for customers! 2 people in front of me were still not finished when l let..Finally taken care of after STANDING for 40+ mins! Said he would be working alone all day as well. Not his fault but Shame on you...

Horrible experience! Decided to get first iPhone. Realized I was over my head as far as learning curve. Tried it for a short time and turned around in Randle to return it. Manager Emma Krenz tried to shame me into trying to keep it. Had to purchase a new Samsung even though I was away from store an hour and 15 minutes and couldn't get my old phone back. Okay, fine. Get my new phone back home and all my pictures and video of my beloved deceased dog Tank are gone!! I think she was upset with me enough to not recover them! Going there tomorrow and see...