T-Mobile — Local services in Chehalis

I wouldn't recommend. We had a bad experience with them. A guy who works there gave us wrong information. Told us there was a promotion where we could get 2 free phones, he said we would love these phones better than the ones we had. He said Tmobile pays for our phones but we'd have to have a 2yr contract. It was a very stressful "switch" for many reasons. We definitely weren't wanting a contract but with everything that happned that night we went with it because were told the phones were free. We were also told that Tmobile didnt require you to pay for data up front but we were led to believe we'd have a recurring bill on the 9th. We got charge $50 more than what we were supposed to just 2 weeks after we "switched". They told us they'd fix it but the next bill was still more than what it was supposed to be. This was when we found out the guy who helped us "switch" didn't know what he was doing. The manager said he would make what was told to us happen-he didn't. We were done wrong. Unfortunately we're stuck with them for 2 yrs. The day we went in to "switch" to TMobile was the worst experience ever. I wouldn't give any stars but had to give 1 to put this review out there. This review doesn't do our experience justice. Customer service is horrible. One manager says he'll make it right. Just got off the phone with another manager there-not even the least bit interested in customer...

Terrible experience. We went in to get my daughters phone replaced. Tyler and Braden told us about a deal for free phones and watches. They told us our bill would be the same as it was before. Now for two months in a row my bill has been over 150 more than it was originally. When I try to get help from the same guys in the store now they are saying oh yeah you get charged that at first and later you get a rebate. They never informed us of this before. My husband looked them in the face and asked directly if there were going to be hidden fees or weird charges. They said no and reiterated what our bill would be "188". Now, while my husband is deployed, I have to cover my phone bill that is over $350. I don't care if I am possibly getting paid back or not. If I am going to have major expenses that I have to pay and are going to make things tighter that month I expect to get told that so I can pre-plan. Also, it is not a customer's fault that they were sprint before T-mobile took over. If I hear one more time about how I'm a sprint customer so things are different for me and harder to workout I am going to lose my mind. If the companies merged and now I am obligated to deal with T-mobile they need to treat everyone the same it...

I was driving into town from Centralia, made sure I looked for a Sprint store at this specific Center because Sprint store in Longview is not so hospitable... so I made it a point to stop at this location for help with my Samsung phone. My phone did a complete update and sort of made a mess of things and is slowly going back to its normal mannerism but in the meantime I have been coping.... Jon V., Sr. Retail Consultant helped me comprehend my cell phone &in no comparison to 🤦‍♀️ Jon V. was very patient, calm, attentive, professional and assisted me with my questions. He was not rude nor pushy nor trying to sell me something by looking up my account status compared to other outlets. John I will keep you in mind and refer others to your outlet because your store is a much nicer environment& customer service great. Thank you for your help today! I appreciate what I...