Bloomingdale's — Local services in Chicago

Great store with a good selection of almost everything. Recently bought a raymond weil timepiece, and what would have been a horrible experience, turned into a highly satisfied experience thanks to Gerard (store manager in timepieces).Long story short, The Bad: Called ahead and placed the item on hold (retails at $1900), drove 1.5 hours one way to pick it up, got there 20 minutes before closing and ended up with a piece that was definitely previously returned. I was in a hurry, didn't pay to much attention, bought it. Came home and noticed all the scratches on the ENTIRE watch! (not just a little, but all over the watch). It was after hours, so I called customer service...... HORRIBLE. Wasted over an hour on the phone with a gentlemen (Chris, awfully rude). I was looking for a simple exchange, however, the store didn't have it in stock. Had to be ordered...but one statement ruined it. "Didn't you see the watch before you bought it?" Told me I had to go back to the store downtown. The good: As a frustrated customer with an expensive purchase, I reached out to the store the next day. Gerard (manager) picked up the call. Very genuinely nice, and understanding of the situation. Gave me options as far as returns/exchanges to make it easier on the commute. (3 hrs round trip). I loved the watch, so I wanted to exchange. Not only did Gerard sincerely apologized for the situation (selling a damaged item), but he began going out of his way by a mile to take care of things. He reached out to all the stores in the nearby states, and finally got ONE from Florida. He then communicated with the store manager down in Florida to carefully inspect the piece before overnighting it to his store. Then once received, he carefully inspected it again before giving me the thumbs up! He also offered to compensate for my commute and inconvenience (which I denied, but very nice gesture). He personally followed up with me EVERY step of the way and scheduled a time for me to pick up the new piece. Final Note: Gerard's management skills and customer service really re-earned my business with the store, and even after all the frustration and trouble, I couldn't have been happier as a customer. Big thanks for getting me this new timepiece I...

I live close to the store and shop there frequently. Last weekend I went in to to return a pair of shoes I had just received. There is an extremely rude young sales woman who works in the shoe department who accused me of having worn the shoes and would not allow me to return them for a refund, then walked off and started talking loudly to her colleagues how I was trying to return used shoes when I was just standing there and other customers were staring - classless to say the least! She did not get anyone else to help me, just stood around with her coworker and kept staring at me and snickering. I flagged down the manager who helped me return then. First off, saying this girl was rude and unprofessional is an understatement. She has no business working in a customer facing commission based role with her horrible attitude. Secondly, Bloomingdales needs to do better and stop sending customers goods that may have been worn. I have no idea as I got them the day before and realized they were the wrong size. Absolutely horrible experience. I eventually called the store manager and when I described the sales person ironically he knew who I was referring to. How about not hiring these rude, entitled people who has zero experience in customer service and who make accusatory comments at customers even when I told you I did not wear the shoes. I have no reason to lie about a pair of $80 sneakers. I’ll take my...

I wanted to share my recent experience at the mall, which, in general, is an aesthetically pleasing and upscale environment. However, I encountered a disheartening incident last week, notably with two individuals, Joseph Porter and Marcela in the mens floor.

My interaction with them left me quite taken aback, as their behavior was notably impolite. In my years of being a customer, I have never experienced such rudeness. I believe it may be beneficial to engage in a constructive conversation about their approach to client interactions. Their demeanor appeared to convey a significant degree of dissatisfaction, which, in turn, reflected in their interactions with clients.

Originally inclined to provide a one-star rating, I revisited the mall and had the pleasure of encountering another staff member, a young woman (apologies, I believe her name was Owen, but I may be mistaken). Her assistance was exemplary, characterized by a helpful and honest demeanor. Her professionalism was a stark contrast to my previous encounter.

I share this feedback with the intention of contributing to the ongoing improvement of the overall customer experience. I appreciate your attention to this matter and trust that necessary steps will be taken to address and rectify...