Louis Vuitton Chicago Michigan Avenue — Local services in Chicago

I understand that with the current pandemic, businesses are still finding the right balance on how to implement safety measures as well as a balance with premier customer experience.

Louis Vuitton is one of those brand names where bad reviews/experiences rarely even matter to them as their items are coveted as must haves.

As I scanned through reviews before writing this one, the 5 stars rolled far more often than a one star review. The one star reviews are sprinkled in there however, it usually revolves around one employee not giving an experience a customer expect from a luxe brand.

Well, This review revolves around the entire experience of shopping a luxe brand during the pandemic.

I took my significant other to LV for her to purchase a clutch purse for her upcoming bday. My s/o is no stranger to LV as she has brought multiple items from the website and a couple boutiques stores in other states. This was her second time going to the LV on Michigan ave. Of course she didn’t have the best experience the first time she visited (2018), so she was a little apprehensive that her experience would be better this time around.

We waited to enter the boutique for a about 30 mins before we could enter. Just to give context, January in Chicago isn’t the best time to wait outside for a long stretch of time to enter a building. It was a fairly blended customer base that was waiting. We did talk with a few customers while we waited to enter the boutique.

While waiting and talking with other customers, an African American the couple were exiting the boutique. We stop the couple and had a brief conversation with them about what to expect. The couple told us it was only about 4 people inside the boutique and they didn’t let you accomplish much browsing. It had a feel of coercion to buy or leave as soon as possible.

It’s was a young African American lady that was ahead of us that gain access right before we did. It was audible as the she enter the concierge asked “why are you here?” It was a weird intro into the boutique that we were taken aback by.

Once it was our turn to enter, we were greeted with the same, what we seen as forceful, question “why are you here?”. My s/o other quipped “to buy stuff what else?!” The concierge then ask “was there anything specific you're going to buy?”. My s/o pull up a specific LV clutch purse on the LV website. The Concierge quickly ushered us to the register to check out. The cashier, who was pleasant by the way, put a few samples of LV perfume in the bag and thank us for coming.

Luxe Places like this does not give me nor my s/o a welcoming vibe. As African Americans, and I hate to play that card, it feel the luxe Experience for us is subpar or us as patrons is Nonessential. Experiences like this make me not want to support luxe brands as it reinforces that it was never intended for my race.

I know social distances is make business experiences much different, however no matter who walks through a luxe brand should be treat to a great experience... especially spending $1300 on a...

I have been a Louis Vuitton customer for over 20 years, and have made purchases at many locations, including Michigan Avenue in Chicago. I do not recommend shopping here. My husband and I decided to shop in this store over Memorial Day weekend. I had a small covered cup of coffee in my hand. When we stepped into the store there were several LV employees straight ahead. One employee looked at me and with no greeting, said "You can't have that in here!" My husband and I immediately left. We talked outside and discussed how rude and outrageous it was to be spoken to that way. I mentioned to my husband that she should have offered to set my coffee aside for me while we shopped, if the coffee was an issue. My husband went back into the store and mentioned this to the employee. Instead of offering to assist us so that we could shop, she said to my husband..."I will take that under advisement". Unbelievable treatment from a luxury brand store. There was no way to call the store directly, as now all calls go through a call center unless you have an employees card with a direct phone number. I called the call center and spoke to someone and left my name and number to have the manager at Michigan Avenue call me. I never received a call. The service and treatment from the call center was no better. My husband and I decided to go back to the store after never receiving a return phone call. I ultimately spoke to the manager over the phone and he told me he would interview his staff to find out who and why we were told we could not have our coffee in the store, as they do allow customers with coffee in the store and even provide coffee and beverages; and he would get back in touch with me with an answer. I never heard back from the manager. I have also put multiple messages in to the call center to speak with a client services person that I had talked with previously, to request my follow up information from the Michigan Avenue store. I have left 5 messages and I have never received a call back. After spending many multiple thousands of dollars with LV, I will no longer shop this brand and I would suggest to others to do the same. I am treated only with respect at Chanel, Gucci and other similar stores. There are many beautiful luxury items to purchase, stay away from this store particularly, and spend your money where they appreciate your business and you are treated...

I came with a friend here to purchase and compare bag sizes and shape. Seeing them online did nothing for me and I felt they would have more inventory than the Nashville GreenHills store. We waited in line which wasn’t a big deal I was prepared for that. We were told to sanitize our hand once we got inside to look at the bags. I wanted to see the Neverfull MM and the GM to compare the sizes. The Lady Ann who was assigned to us pulled out the MM. Neverfull only and told me this is all they had and it’s the only one. I asked to see the Graceful the Delightful and the Artsy she stood there and said we don’t have those either. I wasn’t sure if she understood which purse I was referring to so I began to describe it to her. She was like we don’t have a purse like that in the store. Meanwhile another associate pulled out the GM Neverfull for her customer to see. I noticed because they where pointing at the purse I had. Ann proceeded to tell me if I didn’t know what I want I should look online. Then she pulled out her phone to show me purses. I tried to explain to her that I had already looked online I just wanted to compare them in person and buy one. She kept scrolling the I asked if I could see one of the purses on display she looked at me and said “That purse cost almost &5000.” I asked her if that means that I couldn’t see it? She walked over to get it and I changed my mind because after her comment I wasn’t about to give her commission from my sale. My friend asked “why did she say that?” “Is it because we were black?” Ann looked shocked and said “NoNo don’t Go there.” Then changed the subject about how they didn’t have inventory and if I see it online in stock buy it then and get a return shipping label in case i didn’t like it. She was rude and didn’t want to be bothered with us I felt it was because of our skin I only got to see the one bag and had hoped for a better experience than this one. I could of purchase several bags but I refuse because of how I was treated By the representative in the store. It 2021 and maybe she needs a refresher on cultural sensitivity and...