Burdeen's Jewelry — Local services in Chicago

I have been a customer of Burdeen's over the last five years. During that time, I have purchased six (6) high-end used timepieces. All but one of those purchases were made from out of state. One was made this summer when I had a chance to visit the brick-and-mortar store on Oak Street in Chicago (and man, what an impressive and beautiful store!). 

Of the six purchases, 1/2 were traditional deals where after some negotiation, we reached a fair price. As for the other 1/2, those involved trades, and Burdeen's offered fair trade values so we could work out a deal (realizing, like any trade with any type of dealer, the trade value of your item will be less than the retail value). 

On two occasions, when I received a watch, there were minor issues that needed to be resolved. One was a JLC that was very stiff to wind. Burdeen's worked out the issue with me so I could have it serviced. That was the first watch I bought, and I was so impressed by their customer service that I continued my relationship with them. 

The second occasion was a VC I purchased recently that was advertised as a full set. Once I received it, and I tried to wear it, it became evident two original bracelet links were missing. This was an excusable and reasonable oversight. Immediately, Burdeen's took steps to correct it and in short-order delivered to me two links to make the full set from VC. 

The other four transactions were perfect. 

I highly recommend Burdeen's. I initially worked with Kevin G, and more recently have worked with Cameron L. Both were straight-shooters, direct, responsive, and detail-oriented. However, my most recent experiences with Cameron have been joyful. He takes an interest in his customers, is friendly (as in he's reached buddy status), and I felt he went to bat for me with the house when we worked out our deals. 

Based upon the variety, quality of watches, straight-forward negotiations, and attention to customer service, there are few reasons, if any, to go anywhere else to purchase a high-end, high-orology, timepiece, whether online or in person. I'd give 6 stars if it...

Visited Chicago for a few days a couple of weeks ago and stopped by Burdeen’s Jewelry to check out some watches with my wife and daughter. We came in and we were immediately greeted by everyone with a smile. Rajeel came up to us with utmost hospitality. Introduced himself, got to know us and offered us refreshments before getting into business. Rajeel showed me the watches I wanted to look at, allowed me to try them on and take note, when I travel I usually don’t care what I wear (shirt shorts shoes even flip flops), but he still treated me and my family with utmost respect and courtesy. I felt at ease and definitely enjoyed my experience looking at and trying watches without feeling uneasy or pressured. He showed me around the first floor, which was incredible by the way, and offered to show me the second floor as well where they had a huge selection of pre owned watches. We did not have enough time that day so we had to pass up on the offer. Long story short, I ended up purchasing a watch from Burdeen’s a couple weeks later and it was such an easy and remarkable experience from start to finish. Rajeel is an amazing person who truly cares about people and his passion for horology is unmatched. If you are around the area, make time to pass by Burdeen’s and look for Mr. Zafar, doesn’t matter if you are buying, browsing or just wanting to strike a conversation about watches. Wonderful experience and we will definitely come back. Highly recommended!...

I recently had the absolute pleasure of working with Rebecca D. at Burdeen’s to purchase a stunning Norqain watch, and I can’t say enough about how incredible she made the entire experience! From the moment I walked in, Rebecca’s warmth and friendliness put me at ease—she’s the kind of person who instantly makes you feel like a valued customer and a friend. Her passion for watches is contagious, and she’s an absolute delight to talk shop with! She took the time to dive deep into the details, showing me a variety of gorgeous timepieces, letting me try them on, and patiently answering all my questions with expertise and enthusiasm. What sets Rebecca apart is her knack for turning a simple purchase into a memorable journey. She didn’t just help me find a watch—she helped me discover the watch, perfectly suited to my style and needs. Her knowledge is impressive, her energy is infectious, and her genuine care for her customers shines through in every interaction. She transformed what could have been a quick transaction into a fun, personalized experience that I’ll remember for years to come. If you’re looking for a watch (or even just browsing), do yourself a favor and ask for Rebecca—she’s an absolute gem and a master at what she does! Burdeen’s is lucky to have her, and I’ll definitely be back thanks to her...