Ethan Allen — Local services in Chicago

Extremely Disappointed.

I recently purchased my first home in downtown Chicago after working extremely hard to achieve this goal and decided I needed to find a large statement piece for my home. After walking past Ethan Allen I noticed a large Chicago mural in their front window which I had decided would look great in my home. I met with a designer who explained to me the two sizing options and printed me out specs of the print in two sizes. The designer then stated I was able to get some promotional pricing on the piece however the order needed to be placed then with a down payment. I decided to proceed with the order as a gift to myself for my hard work and accomplishments. I placed the order and was given 48-72 hours to change the order if needed, which is completely understandable for a "custom" piece, but no further disclaimers or expectations were given. Delivery was anticipated for right before Christmas, and this was the first week of November. About a week after the order was placed my designer contacted me to let me know the order was processed however the order ready date was pushed to the last week of December between Christmas and New Years due to holiday orders. No problem.

No further communication or expectations were given in "custom" pieces.

About a week before the last week of December I had not received an order update so I reached back out for confirmation we were still running on schedule so that I could plan my own schedule around my much anticipated piece. I was then made aware that the delivery had been once again pushed to the first week of January, however, not to expect any further changes in delivery date as typically these orders do have a tendency of changing as the "custom" piece becomes ready. Little disappointing as I was hoping to have the piece in my home for a New Years gathering, however I made do.

On 1/6 I reached back out for a status update on my order, since we were entering the second week of January and I had not received any update or communication. On 1/8 I received communication back that my order was completed and that delivery would be arranged which it was the following Friday. Given multiple delays and poor communication, it was great news!

Upon delivery I had noticed the piece seemed to appear somewhat smaller than I had anticipated even with the "custom" framing added on to the canvas. The delivery man was very kind, courteous, and helpful in getting the piece into my home. After delivery I measured the piece from outside of custom framing, for benefit of the doubt, to find out the piece was roughly 2" short around each side, respectively.

I made contact with my designer to make her aware of the issue and sent pictures & measurements along with all documentation given to me at the time of sale. She said she would forward on to Customer Service and get back with me when she had word, this was on 1/17.

On 1/30 I had not received any communication back so I reached back out to see if there had been any feedback since I had assumed this was made to order, and pulled to exact measurements, and any discrepancies would be fixed prior to delivery. After all, it was a custom Ethan Allen piece. When I reached back out on 1/30, since once again, I had not received feedback, my designer replied back that customer service had stated that there is always a possibility in variance of the dims during manufacturing and that there was nothing that could be done. I was very disappointed as this had not been mentioned at all during the time of sale or even in expectations with custom pieces. Had I known I would have gone for the larger size expecting the possibility of a smaller size. I reached out and offered to return the piece myself in exchange for even the store display, however my designer stated they best they could do was offer me a one-time return in exchange for ordering the larger piece, at a higher price point, for half of the original promotional discount.

I politely declined and thanked her...

Don't do it. In no way should you buy furniture here without a strict guarantee that if it doesn't work that you can return or exchange it. Wait, that's the problem. They don't care if you're happy in the end. They are one and done happy with your money.

It's overpriced hotel furniture and you will be sorry you wasted your money. We ordered a table and chairs because absolutely nothing is in stock. Everything you order is then deemed "custom" even though it's just cookie cutter furniture. The furniture doesn't work in our space. We did our best to measure and mark the floor. My father owns an antique store and we absolutely took returns. I have decades experience in this industry and we tried to buy what we thought would work.

It took 5 months to get our furniture. We're out over $5,000 and of course now it's absolutely worthless. We couldn't get $500 for this set in the secondary market. They would not do anything. No store credit, no restock fee. NOTHING. Do not reward them with your hard earned money.

Here's an update 2/16. We called corporate after being told we were out of luck. They called our sales representative at the location and made him offer to exchange the table. The table wasn't the problem. It was the chairs. We told him that repeatedly. He called my wife after reading this review because he was upset and asked her to convince me to take it down because he did offer to do something. Actually, he didn't do anything. Corporate made him offer to swap the table and it wouldn't make the difference. The set doesn't work in our space. The idea that this was some sort of magnanimous offer and that we should be placated is another reason you should not shop here. Call again Ethan Allen. This review will...

We have been on a journey to find the perfect couch for our new home since April. Upon the July delivery of a custom piece from a D2C "millennial" brand, we were completely distraught by the disaster that was ultimately unpacked in our home. After several months of immensely delayed, response from the company and finally a confirmation of full refund and pick-up of the defective couch, we returned to our journey of finding a better alternative.

As we all know, the furniture industry can be a bit nuanced. We visited various retailers, from EQ3 to Walter E. Smithe, BluDot and Jayson Home, Arhaus, you name it. We ran into some pushy salespeople, some weird ones who insisted they follow us around, and some who emulated what felt like a used car salesman back in the 90s (the type you see in movies). Needless to say it was a rather stressful experience.

We met Jason last week at a visit to Ethan Allen. And while we ultimately decided to go an alternative route (Ethan Allen's price points were a bit too rich for us), I am inclined to share what an amazing asset Jason was during our visit. He was incredibly hospitable, knowledgeable, easy to get along with, and patient with us. His follow up was timely and not aggressive whatsoever. He communicated the benefits of spending $X amount on a couch perfectly, showed us the workmanship of the design and the commitment to quality Ethan Allen provides. If the couch we were eyeing wasn't so far from what we were looking to spend, we would have ultimately landed on the option he provides.

While we unfortunately couldn't reward Jason with our sale, if we only had deeper pockets, he would have without a doubt earned...