Frank Darling — Local services in Chicago

For a young man like myself, buying an engagement ring felt like one of the most difficult and overwhelming decisions I'd ever have to make. Between choosing the right style, finding a quality diamond, sticking to a budget, and trying to plan everything on the right timeline, I didn't know where to begin. From the very first step, the team at Frank Darling was by my side.

What stood out to me most was their kindness and patience. They were always willing to make the smallest changes to the design, without hesitation and at no extra cost, simply because they wanted me to end up with something truly perfect. They worked with me in such a thoughtful way, always mindful of my budget, never pushing me to spend more than I could, and even coming in under budget when crafting the final ring. That kind of honesty and understanding is rare, and I appreciated it more than I can say.

I also can't thank them enough for their patience. There were times when it took me weeks to respond, but whenever I came back, they picked up right where we left off without any pressure or judgment. It felt like they cared just as much about me getting this right as I did.

After working with two other jewelers before finding Frank Darling, I can honestly say the experience was night and day. If you are a young man looking for the perfect engagement ring, one that is beautiful, fairly priced, and created with genuine care, I cannot recommend Frank...

TLDR; We had a fantastic experience working with everyone at Frank Darling to create our custom-ish ring, highly recommend.

At first my wife and I got bounced around between different representatives, which initially made us skeptical of their commitment to us. But each person was incredibly kind and willing to walk through our specific desires, so we kept trying to make something work.

We wanted a ring that was adjusted from what was on the site, and they were more than happy to accommodate. They even went as far as generating a totally new design that wasn't even close to what they were currently selling because I mentioned a different ring I personally liked. But from invoice payment to CAD design approval to ring arrival took probably 4-5 weeks. And it looks FANTASTIC. Exactly what we were working towards with our rep :)

If you like a damn good ring for a great price with superb customer service, look no further ❤️

P.S. Madison is awesome! She was an awesome rep to work with through...

To say working with Madison was a dream would be an understatement. She helped me design and create the engagement ring of my dreams! She’s thoughtful, kind, patient and communicative. She helped tweak all the renderings and made sure I was comfortable throughout the entire process. Not only was she reassuring that if I needed to adjust, we could, but she also was a delight to work with! As an indecisive and anxious person, she was patient and I never felt rushed. She just helped me weight every decision and adjust as we went. And the end product was perfect. I have no notes on my ring, nothing to adjust, it’s just 100% me & perfect! She was so genuine and fun to work with and I’m excited to go back and work on our wedding bands with her and Frank Darling! Look no further, they are the people to design your ring :) don’t believe me? Look at this STUNNING ring they helped me create! Thank you, Madison, from the bottom of our...