HERMÈS Chicago Store — Local services in Chicago

I don't usually write reviews but this experience was so bad that I just had to. Their polices are absolutely insane and are clearly geared at trying to stay elite at the price of customer service. My goal was simple, buy a belt for my daughter for her 16th birthday. On line shop did not have her belt size so I called the Chicago store. They refused to sell me the belt over the phone and insisted I had to come in. Since I live and work in the suburbs this was no easy task (particularly without my daughter). Finally, yesterday I made it to the store - after calling ahead to make sure they still had what I needed. First, no one greeted us or asked if they could help find something. Finally, when I asked I was told the belts were upstairs. Upstairs I only could find one sales person who said she could not help me because she was the "watch manager" and I needed the "belt manager". She did not know were the belt manager was or when she would be back. When I asked to have her paged she stated that she should be back soon. After about 8 minutes I decided to leave and just then the belt manager appeared. The belt/buckle I was told over the phone, they had, they did not have. She suggested I buy another and then exchange it - but only within 30 days. My daughters birthday is at the end of April (60 days) and they said there was really nothing I could do but come back in April. I asked, since I was now in the store if they could just mail me one in a few weeks. Nope - against their policy. She said there is too much theft in the mail. I mentioned their internet site mails and she just said well the stores don't. Asked if she could call or check with others stores for the right buckle. Nope- against their policy. Asked if she could check when the gold version was set to come in. Nope - apparently no way to know. Asked if I could have an exchange extension. Probably not - against policy but I could take it up with the manager. Asked if I could just buy the belt and then get the buckle on line. (on line had buckle I wanted but not the size belt - store had opposite issue) Nope - you can buy the belt separate but must buy the buckle with a belt. Also, apparently stores don't work with the on line supply?? Asked since I had now come to the store, could the sales clerk Eleva Singleton just call me when the buckle I wanted came in. Nope - you guessed it, against their policy. My favorite part of all of these, is when I questioned all of these ludicrous policies I was told it was for my own protection and to ensure the integrity of their designs. Has anyone at Hermes been on the internet? There are millions of fakes of this exact belt everywhere. Why are you not trying to stop that instead of the sale of the real ones? My advise - that there are lots and lots of high end stores with great customer service that are more than happy to be nice to you while you buy and absurdly expense belt or other product. My friend who was with me warned me not to cut off my nose to spite my daughters face. She had a good point but I think I maybe I will teach her the value of good customer service and let her suffer with something cute from Tiffany's. If you want to feel like you are in the Hermes version of Sienfeld's Soup Nazi - this is your store. In my case it was "no...

Today, I had the unfortunate experience of visiting a store in search of something special for my celebration. Regrettably, it turned out to be the worst shopping experience of my life. I can honestly say that I have never been treated with such disrespect before. Assistant Lin, who was supposed to assist me, displayed a shocking level of rudeness and disrespect. What made matters worse was that the entire staff seemed more interested in their phones than attending to customers. Not a single person bothered to greet us or offer any assistance.

Considering the supposed prestige associated with this brand, I was appalled by the overall lack of professionalism and poor customer service. It's truly disheartening to see such a renowned brand fall so short when it comes to basic courtesy and care for their customers. I am left with no choice but to declare that I will never set foot in that store again.

Despite the unpleasant experience, I managed to find a bracelet that I had set my heart on. However, it is important to note that the only redeeming aspect of my visit was the product itself. The state of the customer service remains utterly disgusting, leaving a lasting negative impression.

In conclusion, my visit to this store was marred by Assistant Lin's rude and disrespectful behavior, as well as the overall lack of attention and professionalism from the staff. This experience has left me deeply disappointed and I will definitely be avoiding this establishment in the future. While I did manage to purchase the desired bracelet, it is disheartening to witness such a prestigious brand failing in terms of customer service. Ps: their bags all looked so used and dirty....

I have been a fan of their women fragrance line for years and within the lasts twenty years or so I have bought most of their women fragrance line. Most bigger retailers here either sell some of their Colognes or none at all, with that being said I decided to come and give the boutique a try. Great looking store, no appointments needed and YAY!! The Sales Advisor, after I had to approach someone and wasn’t approached first or even asked, “ If I needed any help!!” was extremely helpful and patient. She was patient because somehow my credit card was HACKED by someone and I wasn’t being allowed to charge or credit my purchase in the store. If I had known my CC was going to be HACKED by a couple of WELL KNOWN STALKERS I wouldn’t of used my credit card at all and paid totally by cash. It wasn’t like I didn’t have the money to pay for my purchase, this is why I went to the ATM to begin with before entering the store. But if I have the choice to DO one or the other, this woman, meaning me should be allowed to do so without the interference and the nastiness of a well known HACKER!! I had to apologize continuously to the Sales Advisor for the mishap and rudeness of the HACKER that allowed me to get embarrassed in a HIGH END retailer like Hermès. The HACKER has to be dealt with and will be, by me because their continued need to make high end retailers look like A HOT BED OF MESS has got to STOP!! The HACKER made CHANEL look like a HOT MESS on Thursday and now this incident with Hermès. All in all, it was a pretty decent experience and I will go back for all my fragrance...