INFINITE — Local services in Chicago

I lived here from August 1st, 2021 to July 31st, 2022. I cannot stress enough how horrible the living conditions were at the fault of a poor and unqualified management team. To start, the apartment was not cleaned for my roommates and I before moving in; there were brown stains/spills on the mattresses, in the fridge, and in several kitchen cabinets. There was also black mildew in the bathroom shower, along with many other unhygienic issues that made it clear that a cleaning clew had not visited the apartment. Of the four of us living there, three (including me) were new tenants, our fourth roommate had been living there for two years in bedroom 'A2'. For some odd reason, management thought she had moved out during 2020, and leased her bedroom to someone else from May 2022 to July 2022. None of us were aware of this until the new girl all but showed up at our door, forcing us to scramble to make space for her. Additionally, the 'security' staff was extremely rude, unprofessional, and at times downright HOSTILE. The unwarranted anger some of the security staff displayed made me fear any interaction with them at all. Asking the staff to retrieve mail or sign in guests (tasks within their most basic job duties) would almost always end in a verbal altercation, no matter how friendly and understanding I tried to be. On one occasion, I had friends over and gave them my keys so that they could go buy food from the 7/11 next door. The 'security' guard took the keys from their hand and would not allow them re-entry to the building. When I went to the lobby to clear up the situation, she refused to give me MY KEYS back until my friend bought her black and mild cigars, trying to blackmail us by saying she would report us to management (I should be allowed to do what I want with my own keys, mind you, I was paying rent to live there). On one occasion, a 'security' guard went as far as to curse at my father because he asked to be exempt from the 3 person guest policy and allowed entry, considering one of the guests was my SEVEN year old brother. Another one of my friends was forced to wait outside in the middle of winter until I came down to sign her in. Given the weather conditions, she should have been allowed to wait in the lobby. I would also often come off the elevator to hear two of the 'security' guards loudly talking bad about me. I never reported them for their egregious behavior because I was afraid they might retaliate and become physically aggressive (there were times I honestly believed they would put their hands on me). I thought maybe they just disliked me, but after reading these reviews, it's clear others have received the same treatment as well. Despite the borderline tyrannical guest policy in place, someone managed to break into a resident's apartment my first month living there, constituting a police intervention. In addition, the management team never once replied to my emails during the entire year I lived there. At one point, I was going to be out of town for a week, so I personally asked the staff to not unlock my bedroom door for my roommates. I was assured that a photo ID was needed to unlock any doors for security purposes. Less than 3 hours after I left, a staff member unlocked my bedroom door at my roommates request. I never received a response to my email questioning why that was done. Going back to the disgusting state the apartment was given to us in, while moving out (yes, my 4 roommates and I all moved out at the same time because this place was so awful) we spent the entire weekend trying to make the apartment presentable, and we did reasonably accomplish that. Yet, two months after moving out, we received an email saying that we owe $150/each for the condition we left the apartment in, after already being sent a final bill one month after we moved out! These people are nothing more than scam artists and leaches, presenting under the false pretense of a high end, student friendly apartment company. Unless there has been drastic changes within management -- DO...

I wouldn't give this place a single star if I had the chance. They only gave me 24 hours to move my room into a different apartment in the same building. I was in the middle of my finals and I had no time to move. They told me I was moving a month in advance but didn't say where I was moving to until 24 hours before I was 'required' to physically move my things. To add to the difficulties, they did not provide a moving crew until my fourth request. The room I moved into was not clean when I arrived. The apartments are no longer new. There were vomit stains on the carpet and the bathroom was beyond disgusting. They did not clean the apartment I was moved to. I had to move heavy furniture across the building, reorganize my things, and clean the new apartment. It took a lot of time out of my day and placed even more stress on me than I was already experiencing.

If you are a busy student/working professional I wouldn't recommend this place because they expect your schedule to be their schedule. You must move when they say move, even if they've only given you 24 hours notice and you have fifty other things that are far more important to do. Think of Infinite management as a screaming child that requires your full attention and patience because they cannot do the simple things themselves; like tying their shoes and so on. Infinite management is the same way! You really have to be patient and understand that the staff isn't qualified or intelligent. Infinite management doesn't understand the nature of compromise and that people live lives outside of their leasing office. They don't respect schedules or prior commitments. You have to meet their demands on their terms or not at all. They walk in when they want and they demand you leave your apartment whenever they want to. Also, do not expect management to plan things/give prior notice. They are not competent enough for this, nor do they care enough about their tenants to do so.

When you sign the lease you select a floor plan, but not a apartment. The apartment can change, and THE FLOOR PLAN CAN CHANGE. If they decide to randomly move you across the building they can move you into a different floor plan. According to them it isn't necessary to have a justified reason to move a person from one apartment to the next. I am obligated to include this in my review. For example, I signed for a 2 bedroom because I didn't want to live with a lot of people. They put me in a four bedroom and told me it was 'fine' because there is extra square footage. I don't care about the square footage, I care about sharing a small kitchen with four other girls. If you sign a specific lease because of a personal preference you have, remember that that PREFERENCE WILL NOT BE RESPECTED AT INFINITE. Remember they are not competent and they do not care about tenant comfort or uphold the agreements understood in the lease. They want to make money off of 'master leases' with other universities. If you rented a unit, it isn't 'occupied' as it would be in a normal apartment. They will rent it again and move you across the building to accommodate the person who rented the apartment you already signed for and live in.

It doesn't make much sense but it is part of their incompetence and disregard for legal rights and tenant privacy.

They move everyone in the building multiple times a year. If you're a busy person Infinite isn't a good place for you. They provide no stability or consistency. There isn't even a grace period of adjustment. If you live here expect to move your things across the building once every three months. Also, they won't move you if you end up with not such a great roommate. They only move people into different apartments if there is a financial benefit to Infinite. They don't move tenants to make them more comfortable in their space. They will tell you otherwise before signing, but will refuse to resolve roommate issues after you sign the lease. At that point they know there is nothing you can do about the people...

This is my second and final year living at Infinite Chicago. While my time leaving here there have been some positives and negatives.

First positive is the maintenance staff being first class people in general. They are always cleaning the building. In addition, they are very responsive on fixing things up.

Second positive is this year having a "WAY" better Internet. At least this year they learned that every unit "MUST" have their own internet. Should of done this last year with everyone using the same Internet. But at the same time, it's rather late than sorry.

Third thing is the security staff is always on their game. They make sure the place is safe. Those people are helpful toward everyone at Infinite as a whole.

Fourth positive thing is this year Infinite Chicago added vending machines in the Business Lab and the weight room.

Fifth thing is they always have events. They make sure about medical insurance and other events in the Chicagoland Area.

Sixth good thing is Infinite Chicago is fully furnished. It has free cable, free screen television. In addition, it has a washer and dryer inside of each apartment. Furthermore, it has furniture and beds provided for each resident.

Seventh thing is the improvement on management and Infinite Staff FINALLY!!!! THANK YOU GOD!!!!!! :D This building has new management. Please keep Marta, Jordan, Tyler, Officer Price, Terrance, Sloan and Jeremy.

Final positive is that all of the CTA Train Lines and Buses are in the Heart of Loop Downtown Chicago. You can go to O'Hare Airport, Midway Airport and Union Station to catch Metra-Amtrak Stations.

At the same time there are some negatives at Infinite Chicago.

First one is even though it is exciting to see half of this building with Kendall College Students this year, it feels like a college dorm. It is cool if you are in undergrad. But a person like myself, I am in graduate school. Therefore, it is very difficult and hard at times to have my space with peace and quite.

Second thing is even though you are trying to get things done with school and work in your unit management comes knocking on your dorm multiples every week-every other week. I understand it is your job to make sure all residents are safe, but overdoing it will be too much.

Next negative thing is for Infinite Chicago having a "CURFEW" on the 16th Floor Rooftop. It needs to be extended to Midnight or 1am during midterms and finals week each semester. That is in the Fall, Spring and Summer Semesters. This will allow more people to study in the building and not just only relying on the 2nd floor Business Center.

The other thing is now Infinite Chicago has put a new rule in regards of guest. You can bring no more than three people. Also, you can't have the guest staying more than 2 nights every month. Please extend the guest policy to six people and having guest 5 days each month.

Also not having the control of the Air Conditioner and Heater in units. This sucks because it is controlled by the whole entire building. This is "Crazy"!!!!!

Final negative thing is the walls in units, business lab center, fitness center and throughout rest of the building has a lack of "Sound Proof Walls". It is hard to study and sleep because people are too loud and very disrespectful. I know this building is a national landmark but there are some ways to make accomdations for the future residents. At the same time, I don't mind the police screns, the train running all the time and even the fire truck screns. It just too much "Uncalled For" sounds inside of the building.

End of the day there are some good and bad things about Infinite Chicago. It is a perfect place for undergraduate students for the most part. Since I am past that stage my time living here is almost done. Thanks for the...