Hampton Inn Majestic Chicago Theatre District — Hotel in Chicago

This hotel was amazing. First things first, the lobby was actually extremely tiny and also served as a dining area for the free breakfasts they served. But hey, the lobby served its purpose and I never saw it uncomfortably full at all. The women working the service desk were very patient and extremely kind and helpful, they answered every question I had and I love that the hotel allowed me to leave my luggage with them after I arrived earlier than check-in time. I was provided with a numbered tag to retrieve my luggage later on during check-in. The free buffet style breakfast was very generous and delicious: cheese omelets, sausage, seasoned potatoes, bacon, fruit, yogurt, oatmeal, etc. The hotel elevator is cool because you can't even access the guestroom floors without obtaining a keycard. That made me feel extra safe. The elevators sometimes took a few minutes to show up but it wasn't too bad. The hotel itself has a very iconic look and feel architecturally and I enjoyed that. The rooms themselves are very modern and extremely clean. Trust me on that! Not a single speck of dust, crumbs, or hair anywhere to be found in my room upon arrival! The bathroom had a luxurious, clean, and large shower with sliding glass door, fully loaded shampoo, shower gel, and conditioner. It was also stocked with ample toilet paper rolls and towels/washcloths. There were lots of clothes hangers provided in the closet and a permanent clothes hanger built into the wall across from the closet (which I did use to hang my shirt to dry after coming in from a rainy day in the city!). I got a room with a single king-sized bed. The room also had a large chair, curtains, a desk, mini refrigerator, coffee supplies, telephone, and a television. The bed was extremely clean and comfortable. The mini fridge worked perfectly to keep my beverages cold. The phone worked with no issues when I called room service (they don't provide food beyond free breakfast but they do allow DoorDash and Uber Eats to be delivered). The only real issue that I had during my entire stay is that the tv service stopped working twice one night. The broadcast would glitch out and eventually go down for maybe 10 minutes. I'll chalk that up to the fact that it was stormy during 2 of the days I stayed. And, really, I'm not going to knock a hotel for my tv broadcast going down for 10 minutes...is isn't even that serious, lol. The room had outlets upon outlets. Outlets for days! I was in heaven, I was able to charge my GoPro batteries, my cell phone, my daughter's cell phone, both our smart watches, my retro handheld device, our two iPads, and my two power banks...all at the same time. For real, that was an amazing thing to have access to, the electric outlets were spread out across the room so no matter where you were, you'd have at least 4 of them next to you. The view from my window was great, I didn't care that I had a huge building right across from me. It was fun to look into all the windows, especially at night, and see what I can discover. Plus, I had a nice view of the street life down below and to the left and right. I stayed on the 17th floor, by the way. The window sill was extremely clean also, that caught me off guard. They seriously take pride in keeping this hotel clean, I love it! The hotel is in such a great location. It's right down the street from Millenium Park and the Art Institute of Chicago as well as Sears Tower. It is also a quick Uber drive to the Ogilvie Transportation Center so you can take the Metra train to the surrounding suburbs and beyond (we went to Waukegan and Uber'd to Gurnee for Six Flags!). Everything we wanted to visit in Chicago was a quick walk or Uber drive away from this Hotel and the drivers never had a problem finding it or parking in front of it. My daughter and I actually were sad when we had to leave the hotel. They were so kind when it was time for us to check-out and if I am ever back in the city of Chicago for another trip, we will definitely be...

Reply to Mike's reply below: no you did not refund the night, you just told me over the phone that you charged me the night I stayed AND an additional night.

Copy and pasting my complaint email here: To whom it may concern,

I am writing to file a complaint against Hampton Inn Majestic Chicago Theatre District.

I booked a 6 night stay (checking in May 18, checking out May 24, Confirmation #97876030) for a physician conference (ASCP) across the street from the Hotel. I checked in on May 18th, the weather was 50 degrees outside and my room was very cold. I tried to get my room to heat to 74 but the temperature did not change after many hours. I called the front desk to see if I could be moved to a different room, the staff working that night told me that moving to a different room would not help because the heat in the entire building had been turned off (not broken, but turned off completely because it was technically Spring). I called hotels around and they ALL had heat. Hampton Inn Majestic was the only one that turned off their heat (interestingly the front desk area was very warm and cozy, so they had heat for themselves somehow, just not the guest rooms). I told them that this was too cold and I could not stay. I found another Hilton property (Palmer hotel) and moved to Palmer after one night at Majestic. The manager, Mike, told me that because there was an issue with the heat, he was going to refund me the one night that I stayed, and he did not charge me for the nights that I did not stay. I was appreciative. However, I saw in my bank account today that I was charged on May 20th $2374.66 (for 6 nights), but only refunded $1499.34, so I called again and spoke with Mike. Today he has a completely different answer. He says that he charged me for two nights total: one night stay and a penalty night because I cancelled early. This is completely different from what he told me when I talked to him face to face. Besides the completely different answers, the front desk personal was very rude on the night of 18th. When I told her that I had to stay one night, she hang up on me multiple times when I was trying to figure out this heat situation from my room. She also confronted me "so... you are staying even though it's too cold for you?" I had to explain to her "yes, I have to, because other hotels in this area are all booked tonight." Most importantly, cancellation was not my intention. I have been a Hilton honors member for a long time and try to stay at a Hilton any chance I get. I had to leave early because I could not stay in a room that I was freezing to death. The only reason I had to leave early was because THERE WAS NO HEAT IN THE BUILD BY THEIR CHOICE. When all other hotels have heat, and this hotel does not, then this hotel is an anomaly. NO HEAT should be clearly communicated to customers ahead of time since heating is essential in cold weather! I have called the manager, I have called customer service, now I am writing to you as a last resort to get my money back. I appreciate your help, and I want to remain a customer in the future if I can. I do have the option of switching to a different hotel chain for all my future stays if they insist on charging me this one night and an additional penalty night. I really appreciate your investigation and kind consideration in this...

Horrible experience from the moment we walked inside the hotel. My girlfriend and I stayed at this hotel during our first trip in Chicago. We arrived a bit earlier than we thought so we called the hotel to see if we would be able to check in early. The guy said there would be a room ready for us and we could check in as soon as we got there. He was very friendly and helpful! When we arrived at the hotel, a "bellman" started shouting something about how we couldn't check in yet and that our room wasn't ready to be checked in and we needed to stay on the ground floor. First of all, he didn't even greet us or introduce himself, therefore, it felt like some random stranger was just shouting at us when we first walked into the hotel. My girlfriend felt attacked because how does this random bellman know if our room is ready or not? He didn't even ask our names or anything. My girlfriend had just gotten off the phone with the front desk so we knew we could check in. We ignored him and went upstairs to check in anyways. When we got upstairs, we were greeted and checked in. The front desk was very helpful and friendly!! They did not give us any trouble about checking in at all. I have no idea what the bellman's problem was or why he felt the need to say and do what he did. Wait, it gets even better. We get breakfast the following morning and there is this obnoxious guy at breakfast. I have no idea if he works there or is a customer but they need to do something about him because he was there both mornings we were there as well. My girlfriend goes and gets some coffee and he starts yelling, "Why are you drinking coffee?! You need to drink some tea!!!!! There were no tea bags there so he starts yelling at the breakfast attendants to get some tea packets. He was dressed in all blue, which is what the breakfast attendants were wearing. At the same time, he had piles of breakfast food at one table. He literally had 4 cups of tea and about 2-4 plates of food just sitting at the table while he was at the computer after harassing my girlfriend. Also, I'm not sure if the hotel thinks its okay to just let their bellmen eat the breakfast while there's paying customers there or if the bellmen just does it without anyone knowing but that is just so rude. I'm sitting here trying to eat my breakfast while the bellmen and the breakfast attendants are socializing and eating breakfast. It was so bad that instead of checking out on our last day and leaving our bags with the bellmen so we could roam the city for a few more hours, we asked for late check out and kept our bags in our room. Overall, it was just a horrible experience. My girlfriend and I travel quite a lot and we have never encountered anything so trashy like this before at a Hilton hotel. Next time, we will pay extra to stay at a...