Millennium Park Plaza — Local services in Chicago

My roommate and I moved in July last year and since September we've had a major COCKROACH issue. We had just moved in and had no idea where they could be coming from. We are not messy or unclean people and having roaches in the city is a very big deal. They sent exterminators up to our apartment almost every month, and we ended up seeing more almost every week. They even sent people to look for holes or issues with plumbing, and they said they found nothing. The staff went as far to blame us. They entered our apartment and took pictures of the ‘mess’ without our consent (I had just come back from vacation and was unpacking). They went into our bedrooms, when we had stated very clearly that the roaches we saw were in the kitchen and living room.

10 months later, when our lease is about to expire of course, they ‘discovered’ a hole beneath the kitchen sink and another hole by the fridge. I’m not sure how other exterminators missed this (along with the many people that came to check our unit) – but the way I see it, MPP just made money off of us for a unit that should not have been rented out in the first place. Now they have to tear down the whole unit and renovate.

To a person that pays more than $2600 to live here, they never offered any sort of compensation, let alone an apology for living with cockroaches. In fact, I wanted to terminate the lease when we first started seeing the roaches and was denied. Now, 10 months later, Terry herself suggested we terminate our lease. Again, I can’t stress how this looks. Now that they have to renovate the unit, they want us out early so they can rent it out again in a...

I lived here for 12 months and had a great experience! Move in was a bit hectic, because the apartment wasn’t fully ready (we arrived to a bedroom with dirty carpet, weak shower pressure, broken cabinet mirrors) BUT we reported our issues, and the maintenance team sorted all of it out (replaced old carpets with new ones, etc.) in a week or so. The rest of my time here was good, and this building offers great value for its location, gym upstairs, and laundry room. It is also pet friendly.

The people who works here are really lovely and you can tell everyone tries really hard. The guys in the Mail/Package room are great (esp. Jordan)! I admire Terry Patrick who runs the building management - she runs a tight ship. I also give Stephen Canno the handyman on the maintenance team here 5 star reviews for his positive attitude and efforts. All round A for effort.

The only room for improvements I can think of is this building could probably do with a bit of renovation in its hallways - looks old and dormitory like, like we’re living in the 70s.

Something I didn’t realise before moving in was: There are a lot of U Chicago Business school kids who live here and sometimes they treat the apartments poorly via their partying, I feel bad for maintenance who has to clean up after these mistreated apartments. Some days the smell of weed also floats down the halls, or there’s loud partying music at the strangest hours of the night/ on a weekday. At least they’re have fun...

Anyway, MPP was a great home for me during my...

Disclaimer: This review is based on my experience here when Terry was still managing this building. She left her position already and I don't know about the current management team.

My wife and I lived here for one and a half years. Great location, great apartment, and best price around this area, especially if you consider the free TV and Internet. The management team is excellent! They responded to maintenance requests fast and get the job done nicely. When we had to move out of town for a job change, they actively helped us in looking for a subtenant and brought in candidates to checkout the apartment until we found one. They didn't have to help us because even if we didn't find anybody in the end, we'd still be bound the lease and have to pay rents for the remaining months. I wanted to put 5 star review already when we moved out, but I waited until the lease officially ended to put this review so that I can see if anything could happen to change my rating, such as some weird charges at the end like some other apartments. None, and it's still a 5-star...