Northwestern Medicine Primary and Specialty Care Lavin Family Pavilion — Local services in Chicago

Recently I had to choose a new PCP b/c my PCP transferred to another clinic. I didn’t mind so much and I can honestly say that I’ve never had a truly unpleasant experience as a patient at Northwestern, but unfortunately, my recent experiences have been nothing but unpleasant. I selected another PCP and was scheduled for April 22. Although I had to wait several weeks for an appointment I was happy to wait b/c I was able to see a physician that I felt would best address my health concerns and relate to my needs as a woman of color. I unfortunately had to cancel and reschedule my initial appointment due to a lack of transportation ( I use paratransit services to travel). I apologized for any inconvenience I may have caused the physician as well as her support staff. I was then given an appointment for July 22. A few days prior to my appointment I received a MyChart message stating that due to a template error my appointment had to be canceled and rescheduled. I agreed to do so but was told that the next available appointment would not be until October. At that point I expressed my frustration with having to wait nearly another 2 months for an appointment. I was advised that I could be scheduled to see another physician while waiting for my appointment in October. I agreed and was given an appointment for early August. On Monday, August 1, I received a text message stating that my appointment had to be canceled and rescheduled b/c the doctor was not going to be in the clinic the week of my appointment. I initially wanted to just abandon the entire process of attempting to see a doctor but I was also in need of an authorization for my medications which I also explained to the Call Center. I was given an appointment to see the physician I had initially selected to replace my PCP for August 4. On Tuesday morning at 11:30am I was contacted by the clinic stating that the appointment I was given would be for authorization of my medications ONLY and that the physician would not be able to see me for anything more. My understanding was that I would need to schedule another appointment for anything other than medications. Needless to say I expressed my disappointment and displeasure with having to once again not have my needs met as a patient. Although I understand that situations may arise from time to time that interfere with the scheduling of patients and that there are instances when physicians may need to cancel an appointment with a patient and reschedule for another day, I feel as though my situation was not given the attention it deserved in an effort to avoid some of the scheduling issues that occurred . I asked that either an administrator or supervisor contact me to help me understand why this situation had occurred, and yet I am still awaiting a phone call or a message via MyChar to address my concerns . On Wednesday I made the decision to transfer my care to the Delano Court facility and I am currently out of my medications. I’m hopeful that I will not have a similar experience and I look forward to meeting my new PCP. I am not sure how some of this could have been avoided, but this is not the standard of care that I have received at Northwestern in the past, nor do I believe it’s the standard of care that Northwestern strives to deliver to...

The reception is wonderful 😊 you have to wear mask all time and check temperature 🌡️ and there are hand sentizer stations everywhere for rubbing foam alcohol to clean your hands the security they all the time alert to anyone and receptionist are had very much wonderful customer service . And now let's talk about the angels the nurses the technicians and medical assistances and physical therapist and doctor they are working so hard for us to get the best approach or the best outcome or the best results they are very polite and onest they work together for better outcome and they get you from stage a to stage b to stage c and explain to you everything in details they do not hide the concept ( we are all here for you to get better and have better life style and result and feal happier) so whatever your health problems are whenever you are from you have the corner rock stone of god father (northwestern hospital downtown and other northwestern hospitals all over illinois right now and in the future all around the world ) God father bless me million time that I am able to go to northwestern for any healthcare and I can see that God father want to bless the Chicago city through northwestern hospital people who work shift after shift to get us all better now and in the future and for the future God father wants to be Northwestern hospital people the core for our best medical health care in Chicago then in lovely great usa and then in north america then europe then south america and africa and asia and finally in middle east countries where price of peace ✌️ will be economic development to all middle eastern countries and excellent infrastructure and education system and...

10/24/23 This clinic goes above and beyond the call of duty. The pharmacists have displayed a tremendous amount of compassionate care, despite many challenging obstacles I have had with my diabetes continuous glucose meter. Rawan, Abby and Bridgette are wonderful, and so far, haven't given up on me. They keep brainstorming on what we can do to keep me in this program so I can have the CGM system (Continuous Glucose Meter). I even threw in the towel at one point...said "Maybe I am not fit for this device as a patient". But Rawan came up with an alternative idea and kept my spirits up.

Bridgette has come up with an equal number of ideas, too, to keep me in this program. (The device gets crushed, I accidently pull it off, that's part of the issue). I really appreciate their diligence in working with me. I feel truly cared for by them. The reception intake at the front desk is also very welcoming, and the building and bathrooms are very clean, very top-notch. I give Northwestern Medicine Primary and Specialty Care...