Verve, a Credit Union — Local services in Chicago

I am writing this review on my behalf of my grandma, who is an elderly non English speaker. She has been banking there for years. The 35th Street branch has always been her go to place for her banking needs. She knows the two friendly and helpful girls behind the counter by their first name. She always tries to go to their counter when they are available. But the newer Asian guy they hired is often rude and callous toward older Chinese people that lack English skills. According to my grandma, her friends who bank there felt the same way. Instead of help them, he often ignore them. Recently, my grandma went to the bank and got the worst treatment from him. He didn’t even bother to help her and attempt to send her to another branch instead.

One rotten apple...

Robyn Franzen and the Verve Mortgage team provided excellent service during a complicated refinance and despite the complexity of closing during Covid, Robyn and her team were exceptional and left nothing to chance! Thank you so much for communicating throughout the process and keeping everything moving! I know it was a challenge and I appreciate your efforts! Highly recommend Verve on so many levels. It's a great bank and a great...

Fully deserving of a 5-Star Review. On site staff is truly exceptional. I recently had the pleasure of working with Riley Busha, (Financial Architect- Video Banker) a true professional of his craft. I had multiple remote visits with Riley and there are no words for the level of extraordinary customer service...