Wings and Rings — Restaurant in Chicago

If I could give zero stars I would. EVERYTHING went wrong tonight. FIRST, they sat us in between of a large party, which makes no sense all. I asked to be moved, and they said no. We received our food and began to eat. The party surrounding us was being very obnoxious and all over the place. They bumped into my 60 year old mother and dropped their hat on our table. I asked to be moved yet again. Minutes later they moved us but we had to carry our food plate by plate to another table. At this point our appetite is way gone. I asked to speak to the manager Joe. We spoke he apologized offered me a discount. One thing i did not agree with was the fact that he said the obnoxious party had been giving them problems all night. SO WHY CONTINUE TO SIT OTHER CUSTOMERS NEAR THEM?! We came upon another issue. We wanted refills on our drinks. Our original waitress no where to be found and we had no idea who was serving us now since we were moved. I asked a waitress walking by if she knew who was taking care of this area cuz we need refills. She just ignored me and said let me find your waitress. More minutes later she walks by again and I re ask her about refills and she laughs and said "well who is your waitress? Who brought you your food?" I said "Idk, that's why I'm asking you. We need refills." LACK OF CUSTOMER SERVICE. If I was waitering and a table asked for refills even if it wasn't my table, I WOULD HAVE GIVEN THE REFILLS. WHAT KIND OF WAITRESS LAUGHS AT A CUSTOMER AND IGNORES THEIR REQUEST?! I WILL NEVER E RETURNING TO THIS LOCATION EVER. I honestly wanted to get dessert when we first got there but AFTER THE LACK OF SERVICE AND PROFESSIONALISM I refused to spend any more money there. Even the couple who was sitting next to us left because they couldnt get anyone to take their order even though there were plenty waitresses going back amd forth. I do appreciate the apology from our waitress Janell. I felt she really felt bad for out...

I use to really enjoy coming her, but since Covid they have fell off completely!! I will say the Wing will always be a hit here, but with Covid you would think this place would be more cautious unfortunately they are not!! First thing I seen was a staff member rolling silverware and napkins with no gloves, while scratching her hair🤷🏽‍♀️ Outside dinning I will never eat out there they are taking the food out the same door where guest are entering!! Mind you some guest are walking in with no mask on, and the Staff are walking out with guest food uncovered past the guests that's entering!! There's a door thats in the back I feel like if your handling people's food why wouldn't you use the other door that no one is using. 🤷🏽‍♀️ On top of that while bringing food to the guest if a Staff member see someone they know, the Staff then stops to hug them while holding someone's food!! Thats definitely not ok!! I also seen Staff go outside, then come back in without washing their hands!! There's a sink right in the area where the cash register is. Im just completely surprised by the way the Staff is handling the customers food, and themselves.. I get it you have to wait a certain amount of tables, but you also have to be safe, that way the customers feel safe!! Im really not sure if this how business should be period despite Covid!! I hope writing this review management will see this, and make changes. I mean if you are sitting waiting a whole hour to get your food, and are told that the Kitchen is flooded with orders, but u look around and see everyone else with their food, and you are still waiting you can't help, but watch and see everything that's going wrong around you🤷🏽‍♀️🤷🏽‍♀️ So yes I noticed all of that in the midst of me waiting a hour for my food!!! Yall gotta do better, they actually have the best wings and sauce I would really hate to not be able to visit here anymore, but im sure I won't for awhile, hopefully by then they get...

They steal here. So, I cannot recommend this place due to an unfortunate experience we had.

My group of five visited yesterday, and we were quite disappointed, especially with our server, Michael. Initially, his greeting came off as brusque: 'You need to know two things: be ready to order and listen to instructions.' I’ve never had a server at any restaurant tell me this, and no instructions were given.

Throughout our meal, his attitude remained unfriendly, expressing frustration about possibly having to take additional orders when he was ready to take our order but everyone at the table was not ready.

When we asked for water, we received five empty glasses and a pitcher that wasn't enough to fill them all, but we decided to let it slide to avoid any issues with our food. We also requested mustard, which arrived more than halfway through our meal. By then, I no longer needed it, and Michael commented, 'I went to grab you mustard, and you didn’t even touch it,' which we chose not to engage with, since he was rude and giving off negative energy.

The situation felt tense, potentially because our server's demeanor changed once our entire party, including other black men, arrived and we moved tables. Unfortunately, one of our friends left a coat behind at the original table, and it mysteriously disappeared. We were told they couldn't check the cameras without a manager, and the next day, the manager was unwilling to review the footage to find out what happened to the coat.

Poor service and unresolved issues with a stolen jacket is why I will not be back. This was our first time at Wings and Rings and our last! Forewarning , I would ask for another server if you...