Ashley Store — Local services in City of Geneva

If I could give no stars I would. Went to Ashley about 6 months ago to purchase a new mattress, box spring, and headboard. They said everything would be delivered by Wednesday. That Tuesday I called and asked if we could pick it up ourselves and they said we could so when we got there they loaded THE WRONG item. There was such a lack of communication with them that they didn't even have our bed down there for us to pick up. It wasn't until this past Saturday (April) that we moved and noticed something wasn't right with the box spring. Upon removing the dust cover, we noticed the flimsy 2 x 4 was broken right in half. It was now 6 months later so we decided to go in and see what could be done. Doug, the one we originally bought it from, did his best to try and help us, but told us since it's been 6 months there wasn't much he could do. Then Jim, the OWNER, tried to help. He came behind the counter and immediately started ridiculing me for how I was standing. Told me this was a friendly place and my arms crossed and hand on hip was "threatening" to him. He then proceeded to tell my boyfriend and I that he wasn't calling us criminals but it sure felt like he was. He then refused to help us because we weren't being "nice enough". I was extremely frustrated because we spent over $1,500 on this new bed and they were refusing to help us again because my boyfriend wasn't smiling because he was not amused with how rudely and disrespectfully Jim was talking to us. He was going to give us a new box spring for free but the catch was that we had to fake smile and act happy even though we were extremely frustrated. So basically what happened was...he tried to BRIBE us to be nice to get something for free. He told my boyfriend he knew his dad and tried to hold that against him to be nice. He then gave us his phone number and told us to call back at 1pm when we were ready to be nice because he didn't like how the situation was going. All we wanted was some help, which Doug was offering, but then Jim came in and made us feel like we were the problem and would not resolve our issue for us. They don't stand behind their products and obviously for a good reason. Not to mention, as we were leaving a FedEx worker walking in with a box for the store dropped it right on the sidewalk. So if you want broken furniture Ashley is the place to go to. I work in customer service, I know what dealing with difficult customers is like, but never ONCE have I EVER bribed a customer. We are extremely upset with the treatment we received from Jim Colizzi, the OWNER, and we will not be bringing our business back to Geneva Ashley Furniture. No OWNER should EVER talk to his customers like that. Unless you want to be treated like a child, 10/10 definitely would...

This review is for the Geneva store almost a year ago me and my wife were wanting to buy a new bed frame so after shopping around we walked into Ashley’s looked around found a bed frame that we really like at a very decent price no pushy salesman we decided to use there option to pay for for it weekly payments from ur checking account witch is 90 days same as cash witch was great paid it off and all went just as they said said it would then we decided to buy the matching dressers so we went right back to Ashley and used the same salesman ( chris) bought the too matching dressers a wall clock and coffee table on the same plan. To save a few bucks I decided to pick up the stuff myself as I do own a truck so the called and it was a Friday night after work went to pick it up got it home and got it upstairs and left it there my wife was very excited to get the stuff set up as I believe she’s a little OCD that Saturday I was going to PA to pick up a car I bought so her and her kids witch r 22 and 25 unpacked the stuff and started getting it set up all was going well until the last dresser the big one with a mirror one of the corners was very heavily damaged ( really bad) as she text me pictures of it and was almost crying so on Monday I called and talked to a salesman at Ashley’s I figured well I’ll find out how good of a place this is to do business with or not so I was telling the salesman the problem they asked to email pictures to them and they would order a new one so as I waited for them to call and say they got it in to go pick it up and bring the damaged one back they called my wife and set up a time to bring the new and set it up and take the damaged one so this place isn’t all about the sale there r wanting u to come back and do more business with them and they most definitely have mine as we were wanting to buy a tv stand with a fireplace in it there was no shopping around we knew right were we were going to go so we found what we want on line and wrote the number down called the salesman and asked can u get this and as of today it’s ordered that easy how nice to have a place to do business with like the Ashley’s in Geneva thanks guys...

This business is crooked and fraudulent. They run Bait and Switch Scams. The owner Jim Colizzi’s P. Jack LLC dba as Ashley HomeStore in Geneva NY, likes to only promote his small store location as a hometown neighbor. My mother who is 80, made a purchase of furniture from Ashley HomeStore. This was going to be her last purchase of furniture and wanted something special. She spent big money at Ashley HomeStore in Geneva NY at Jim Colizzi’s franchise. My mother waiting over 6 months for her furniture. When it arrived, the furniture was broken, my mother didn’t want to accept it. She was bullied and told she had to accept it or lose her money. She felt beaten and accepted the broken furniture. She kept calling the store to get a full refund , but refused to this day and it’s now been almost a year. She is so heartbroken, cries and is beaten up by Jim Ashley HomeStore Colizzi’s. Who is the owner! You might expect that type of behavior from their Manager or sales person, but not from the business owner. She was afraid to report it, due to retaliation from the owners and being a small community. * WARNING *. Don’t do business with Ashley HomeStore in Geneva NY. If they do you wrong, file Consumer Complaints with the Attorney General Office, The Federal Trade Commission, The District Attorney, The FCC, Dept of Justice, Consumer Financial Protection Bureau, Consumer Affairs, the BBB, write a review on YELP, here on GOogle, TrustPilot, Facebook, Twitter, local and National news outlets like The NY Times, Associated Press and their...