Metro by T-Mobile — Local services in City of Glen Cove

Horrible experience. The salesman name “Jeff” had very poor customer service. He acted like he didn’t want to be at work at all. No smile, very nonchalant and could careless. My son & I went in this location because it’s by our home and I just purchased a new iPhone 11 for my son, being that we currently have the Metro Pcs service, we came to switch service to the new phone. Although I forgot my metro pcs account password, they were unable to move forward. They referred me to go to the corporate office or Caine back on Monday. This was a Saturday we were there. As per the other sales person she explained that the “ASR” or manager they could override “ forgot password issues” does not work on the weekends. She was more apologetic and spoke kindly . However her and “Jeff” started talking in Spanish... holding a conversation. It was extremely rude and unprofessional. Were they talking about us? We were the only customers in the store. Worst customer service ever. I will never go back...

If I could choose a zero for review I would, I was a customer for over 10 years with Metro PCS. Never really had any problems with anyone that worked there until last week. I went in looking for 4 new phones and seeing what deal they had. The woman who said she was the "assistant manager" she quickly said that T-Mobile had an offer and I could switch to them. ( why would you push customers away instead of trying to help) So i did, I asked for a specific phone for myself which was not honored. I was also told that for me to switch my phone number to the new phones I would have to come back to Metro PCS and pay her $150 to do this. That is illegal. I went to the T Mobile store in Glen Cove and they explained to me that she is running a SCAM there and I am not the first person this happened to someone else. I am greatful she gave my phone numbers to T Mobile because they were so helpful. Metro PCS is horrible and they are a scam. Thank god i was...

Customer service is terrible at this place and the guy in the front is very direspectfull. I was treated very badly . Upon checking up the reviews i realized someone else complained aboug the same issue . I brought a product that didn't make my expectations and less than 20 mns later he doesn't want to take return and lied about it while i had a legal receipt from them that say i can return within 14 days. They need to retrain that guy bc his service is terrible. They forced me to take something that doesn't meet...